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Transcript of VIS Welcome
VF - UK
The VIS Tree of Success
2008 - Present
Front Line Call Center: Billing - Tech
Second Line Technical Support
iPhone front line and Second Line
2009 - 2014
Front Line Customer Care
Best Middle East Call Center Award
Support in Arabic and English
2010 - Present
Front Line Customer Care
Multi Lingual Benefit
2006 - Present
Previously known as GESC
Multilingual skilled resources 24/7
Oldest most-stable operations
Vodafone Global Service Desk
Currently VIS is providing service desk support to Vodafone Global Enterprise customers and strongly expanding beyond..
Do you Know Who is
VIS Stands for
Vodafone International Services
To make this more simple, its like a small company inside
Stareted 1998 as Misrfone, then operated as Click GSM and was partially owned by Vodafone (30%)
Launched in 2006 After the success of Off-Shoring department in acquiring
It is the business Entity responsible for outsourcing
Headcount in 2011: 2,200 and growing....
Among us we speak 10 different languages and Serve 80 Countries
Our Clients include Vodafone and Beyond!
BPO stands fro Business Process Outsourcing which is simply
Data Support/Support advanced technical customer care
Support in English
6th Horizon - 6th October City
Smart Village - C3
So do you want to know where we work??
In 2011 it became
in the Egyptian Market in terms of revenue share and number of subscribers
VODAFONE INTERNATIONAL SERVICES DIRECTOR
VIS SR. BUSINESS DEVELOPMENT MANAGER
VIS HEAD OF SERVICE OPERATIONS
PRODUCTS & SERVICES DEVELOPMENT SR.MANAGER
HEAD OF OUTSOURCE RELATIONS IN EGYPT & INDIA
MARKETING COMMUNICATION MANAGER
VIS CUSTOMER EXPERIENCE & QUALITY MANAGER
Ireland Operations Manager
SHARED SERVICES SENIOR MANAGER
Youssef El Kady
GESC SENIOR MANAGER
UK Operations Senior Manager
German Account Operation Manager
VIS Management Tree
Head of Technology