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VIS Welcome

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by

Shahinaz Hussein

on 4 November 2014

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Transcript of VIS Welcome

Vodaf
o
ne Group
Welcome to
VIS

BPO
VF-QA
VF- DE
VF - UK
The VIS Tree of Success
EMMS
ITO
2008 - Present
Front Line Call Center: Billing - Tech
Second Line Technical Support
iPhone front line and Second Line
Webchat
BackOffice operations
2009 - 2014
Front Line Customer Care
Best Middle East Call Center Award
Support in Arabic and English
24/7 Operations
2010 - Present
Front Line Customer Care
Multi Lingual Benefit
2006 - Present
Previously known as GESC
Multilingual skilled resources 24/7
Oldest most-stable operations
Vodafone Global Service Desk

Currently VIS is providing service desk support to Vodafone Global Enterprise customers and strongly expanding beyond..
Do you Know Who is
VIS
?
VIS Stands for
Vodafone International Services
To make this more simple, its like a small company inside
Vodafone Egypt
VF-EG
VIS
Stareted 1998 as Misrfone, then operated as Click GSM and was partially owned by Vodafone (30%)
Launched in 2006 After the success of Off-Shoring department in acquiring
Vodafone Australia
Operational Account
It is the business Entity responsible for outsourcing
Business Process
and
IT Services
Headcount in 2011: 2,200 and growing....
Among us we speak 10 different languages and Serve 80 Countries
Our Clients include Vodafone and Beyond!
BPO stands fro Business Process Outsourcing which is simply
ANYTHING!
VF-IE
2011- Present
Data Support/Support advanced technical customer care
Support in English
Back-Office operations
6th Horizon - 6th October City
Smart Village - C3
The Floor!
Thank you!
So do you want to know where we work??
In 2011 it became
No.1
in the Egyptian Market in terms of revenue share and number of subscribers
Body
Sherif Bakir
VODAFONE INTERNATIONAL SERVICES DIRECTOR
Ahmed ELSaadawi
VIS SR. BUSINESS DEVELOPMENT MANAGER
Khaled AbdelLatif
VIS HEAD OF SERVICE OPERATIONS
Wael Fahmy
PRODUCTS & SERVICES DEVELOPMENT SR.MANAGER
Shahinaz Ghazy
HEAD OF OUTSOURCE RELATIONS IN EGYPT & INDIA
Mahira Hassan
MARKETING COMMUNICATION MANAGER
Dina Salem
VIS CUSTOMER EXPERIENCE & QUALITY MANAGER
Tarek ElKoussy
Ireland Operations Manager
Wael Ali-Moustafa
SHARED SERVICES SENIOR MANAGER
Youssef El Kady
GESC SENIOR MANAGER
Mohamed ElKiki
UK Operations Senior Manager
Iman Senousi
German Account Operation Manager
VIS Management Tree
-
Head of Technology
Full transcript