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Spain Verbal & Non-Verbal
Transcript of Spain Verbal & Non-Verbal
By Jacob Dicus Verbal & Non-Verbal
Communication Considerations Introduction Conclusion: "The most important thing in communication is hearing what isn't said." - Peter F. Drucker -Location: Southwestern Europe, bordering the Bay of Biscay, Mediterranean Sea, North Atlantic Ocean, and Pyrenees Mountains, southwest of France Spain Background: /kmyoonikSHn/
-The imparting or exchanging of information or news.
-A letter or message containing such information or news.
connection - message - connexion What is communication? Verbal Cues In Spain: Considerations: "Get in touch with the way the other person feels. Feelings are 55% body language, 38% tone and 7% words." - Unknown Agenda: Spain Background What Is Verbal & Non-Verbal Communication? Conclusion Business Considerations Non-Verbal Considerations Verbal Considerations -Religions: Roman Catholic 94%, other 6% -Population: 40, 280, 780 (July 2004 est.) -Capital: Madrid -Government: Parliamentary Monarchy -Languages: Spanish, Catalan , Valencian, and Gallego com·mu·ni·ca·tion Verbal Communication:
-Face-To-Face, Telephone, Radio or TV or other media Non-Verbal Communication:
-Body Language, Gestures, How we dress or act - even our scent -Predominantly Spoken than through written words -Typically theatrical and over-emotional -Open signs of emotion do not imply lack of conviction, most beliefs are deeply felt -Ability to use a large volume of language and a sincere manner are key management tool Non-Verbal Cues: -Greetings are usually done with hugs or touching cheeks while making kissing noises. -Tend to stand more closely than Americans. -Spanish prize eye contact. -Body language, in general, is relied on heavily: Hand gestures and facial expressions. -"Come Here" hand gesture is completely different! Business Considerations: -Prefer to do business with those they know/trust -Modesty is best when describing your achievements/accomplishments -Avoid confrontation if at all possible -Hierarchy and rank are important Continued... -You may be interrupted while you are speaking. -Spaniards are very thorough. -First you reach a verbal understanding, then a formal contract will be drawn up later. -1st meeting is generally formal and is used to get to know each other. Do not be surprised if no business is actually conducted. -Decisions are not reached at meetings. Meetings are for discussion and to exchange ideas -Present your business card to the receptionist. -Communication in Spain is mostly spoken then through written media -Many gestures are different in Spain then America -Business operations are typically different then those in our society Thank You & Any Questions?