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Encino Town Hall Meeting - Jan 2015
Transcript of Encino Town Hall Meeting - Jan 2015
To be the Preeminent Sales, Service and Risk Advisory Firm in Los Angeles.
To be the Preeminent Entertainment Brokerage in the World.
One HUB LA!
Delight the Customer
Town Hall Meeting Agenda
Where are we going and how we're getting there
Reward & Recognition
Entrepreneurship - We encourage innovation & educated risk-taking.
Balance - We balance corporate duty with personal growth.
Integrity - We do the right thing every time.
Teamwork - We work together to maximize results.
Discipline - We focus on our goals.
Accountability - We measure and take responsibility for outcomes.
Service - We serve our customers, communities and colleagues.
Training & Development
"Customer Service"; Job Specific; Business Acumen & Universal Competencies
$18.2mm C&F...5.8% Growth
$3.9mm New Business
Client & Carrier Engagement
Support EB National Strategy
Unique Abilities (Division of Labor)
Tools & Resources
Analysis & Reporting
Quality & Compliance
Key Next Steps:
"HPT Training" - High Performance Team Meetings
Office Bulletin Boards
Career Development Guide Training & Meetings
2015 Training Calendar
Other EEC Updates
2015 EEC Goals
Michelle Boyer - Entertainment VP-Marketing
Tracy Gates - Entertainment CSA
***Don't forget the $3,000 referral bonus
$17.2mm C&F...4% Growth
$1.9mm New Business
Synergy Session with LA
Conversions & Integrations
Reward & Recognition
Karen Oxman CSQ Magazine
Meka Townsend - Promoted to Entertainment AM
.... and the Sales Person of the Quarter is...
Sales Person of the Quarter
Training has commenced for SME's
Computer based training coming soon!
Adobe Acrobat Pro
Avaya Migration 2/11 & 2/12
Executive Liability Unit Update
1099r from Mass Mutual
EB National Strategy & Market Leader Position
Steve Kessler - Claims Leadership
Service Person of the Quarter Nominees
Service Person of the Quarter