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Conflict Resolution : The Boundary Model
Transcript of Conflict Resolution : The Boundary Model
- Asses the root cause of conflict from a structural and behavioural point of view
- Suggests that conflict occurs because of how people relate to and interact with boundaries. Why study the boundary model? "The boundary model looks at conflict from a unique perspective, giving insight into the almost invisible world of managing boundaries, a daily occurance for all of us." (pg. 20) - It suggests that the common element that all things, people and organisms share is "boundaries."
- Boundaries have many levels including physical and behavioural. Four Key Aspects to the Boundary Model 1. Defining the standards of behaviour
2. Jurisdiction and legitimacy
3. Authority and enforcement
4. Norms Boundary Model Boundry Model : Conflict Boundary Model : Crisis Boundary model states that most conflict is caused by 4 elements. 1. Lack of clarity around what the boundary is. 2. Lack of acceptance of who has the authority to enforce a boundary. 3. Lack of acceptance of who has jurisdiction over a boundary. 4. A deliberate expansion of a boundary past acceptable norms. Example: Coffee Breaks Boundaries must be clear and specific for them to be enforced. Example: Co-workers confronting other co-workers This results in "You're not the boss!" or "It's none of your business." Example: Not cooperating in a voluntary initiative Example: Coming into work late Pushing against the norms is normal but norms expand when there is not intervention. How to solve it 1. Boundaries clarified and re-established.
2. Jurisdiction clarified and re-established.
3. Authority clarified and re-established.
4. Norms allowed. Assessing the Boundary Model - Offers clear ideas for intervention
- Offers key goals for intervention
- Most affective in a relational conflict
- Does not help in emotional issues
-Does not address collective agreements
- Allows people to ignore previous issues and address it later