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Millennials in the Workplace: A Communication Perspective

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Jessica Follett

on 22 April 2015

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Transcript of Millennials in the Workplace: A Communication Perspective

Want to be valued on both volunteering and work

Pressured to achieve
High value on personal achievement.

Seek leadership opportunities
Altruistic leadership, while seeking rewards.

Communication Perspective:
Computer Mediated Communication Benefits:
breaks down social boundaries
flattening organizational hierarchies

Millennials and Membership Negotiation
Millennials in the Workplace: A Communication Perspective on Millennials’ Organizational Relationships and Performance
New scarf lolz <333
Communication Tendencies
New shades #license&registration #caughtyouridingdirty
View strong relationships with supervisors to be foundational for negotiating roles

Desire for lots of open communication

Comfort and ease in working in teams
Computer Mediated Communication Disadvantages:
desire high levels of supportive supervision and structure
messages can be distorted and less clear
may intensify some generational differences
Valued as children

Careers should meet basic needs

Comfortable lifestyle
Raised with involved parents

Produced high self-efficacy and self-assurances

High consumerism in parents led to high expectations and achievement orientation
different from other generations, but so was
new generation.

We bring a unique set of skills that have the ability to enhance relationships and performance.
Lack of technology may reduce job satisfaction.
Membership negotiation:
the ongoing interactional processes during socialization
This determines who will fit in - based on evaluations, values, and organization

Acceptance is

Expectancy violation theory:
people are judged based on beliefs and contextual norms about appropriate behavior in given situations.

When violated, others' perceptions towards that person is affected - creating conflict, mistrust, and lower productivity

Values between Millennials and "old timers" are different

What kind of problems can this create in the workplace?

How does the presence of Millennials affect the workplace overall?

Intro - Millennials in the Workplace (Karen Myers and Kamyab Sadaghiani, 2010)
2. Popular Literature
3. Empirical Studies
1. Popular Press
Millennial (1979-1994)Stereotypes
Ay Ladies
"Look at me"



Millennial Stereotypes
Work well in teams
Favor open & frequent comm.
More accepting of diversity
Technology savvy
Baby Boomers (1946-1960)


Value organizational structure

Original Workaholics

No work-life balance

Loyal to organizations
Generation X (1961-1980)


Autonomous workers

Hate meetings & group work


Why do we care about these stereotypes?
Communication (Stereotypes)
Expect close relationships and frequent feedback

Expect open communication from supervisors and managers

Prefer to work in teams because we perceive group based work to be more fun, but also because we like to avoid risk
Discussion Question
Who has had, or still have, overly involved parents?
How are they involved?
At what age should parents back off from their children's lives, and what does that look like to you?
Discussion Question

Who wants to take time off to travel or volunteer before starting a career?

Stereotypes of Millennials
Stereotypes of Boomers
Taylor, a Millennial worker, has often
overcharged a customer at King
Soopers due to outdated technology.
Robert, the supervisor from
the Boomer generation has told
Taylor to fix the problem multiple
times,but with no results. Taylor realizes that the problem is the outdated technology and not the way she is operating it. Robert's
communication style is strict to the
boomer stereotype and expects Taylor
to fix the problem herself. How can Taylor effectively solve this problem?
Value organizational structure
No work-life balance
Loyal to organizations
Value open and frequent communication
Good with technology
"Interactions and relationships are influenced by differences in communication, which affects coworkers' satisfaction and performance" (Jablin and Krone 1994)
(Pew Research Center, 2007)
(Marston, 2009)
(Marston, 2009)
(Myers, Sadaghiani, 2010)
(Myers, Sadaghiani, 2010)
(Myers, Sadaghiani, 2010)
(Myers, Sadaghiani, 2010)
(Myers, Sadaghiani, 2010)
(Myers, Sadaghiani, 2010)
(Myers, Sadaghiani, 2010)
(Myers, Sadaghiani, 2010)
(Myers, Sadaghiani, 2010)
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