Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

SELLING PROCESS

No description
by

Josh Diaz

on 22 August 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of SELLING PROCESS

SELLING PROCESS
1.Prospecting
2.Pre-approach
3.Approach
Pre-approach
means a salesman’ this
preparation
to approach a prospect that he
can succeed in turning into
a customer

APPROACH
"First impressions" crucial to build the client's trust

the prospect decides whether he will purchase or not.

getting customer’s attention
introduce self and shake hands

projecting a positive, professional image of yourself and your products

showing true caring, concern, honesty, and interest in the needs of the customer
making your customer feel comfortable


Showing genuine but tempered enthusiasm about the product, making eye contact, and actively listening to whomever you come in contact with are just a few suggestions that will create a good impression. Paying attention to attire is also important.
SELLING PROCESS
a
sequence
of actions taken by the
salesperson which leads toward the
customer taking a desired action and
ends with follow-up to ensure purchase
satisfaction.
FIRST IMPRESSION
How can a salesperson make a
good impression on a
customer?

Establishing a connection with a customer requires

getting customer’s attention
introduce self and shake hands

projecting a positive, professional image of yourself and your products

showing true caring, concern, honesty, and interest in the needs of the customer

making your customer feel comfortable

Making a good impression requires

1. appropriate dress
2. good posture
3. a smile
4. pleasant tone of voice
5. clear speech
6. direct eye contact
7. a customer focus

Retail Approach
Three types of retail approaches

service approach
greeting approach
merchandise approach

What exact words do you
like to hear when
salespeople greet you?

Service approach

most common approach

starts with the phrase “May I help you?” or “How can I help you?”

Greeting approach

a friendly welcome to
the store or department
“hello” or comment on
weather
genuine smile and eye
contact

Merchandise approach

starts with a comment
about the product,
such as quality, price,
availability, or
popularity

TIPS # 26
Patience, persistance,
enthusiasm are three character
ingridients , for which the
salesman can find to substitute
TIP #24
Talk to the
customer
languange
Tip #37
Make the customer feel
that you are helper rather
than antagonist
TIP # 3
Have faith in the
performance of
product
Full transcript