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Transcript of Communication Behavior
Behavior INC 603 Definition Communication and
Romantic Relationship Communication Style Changing your communication behavior Communication Behaviors
for Effective Group Work Teh Nadirah Hamdan 2011 99 3093
Farahana Ainhusana Razali 2011 77 0657
Nurul Hazwah Abd Majid 2011 94 2605
Nurhafizah Lah 2011 93 8571
Nor'afiqah Sha'ari 2011 53 0873
Muhammad Mu'adz Zulkifli 2011 18 4517
Mohamad Sahril Sedikan 2010 16 2387
Mohamad Ridwan Fauzi 2010 32 3615 Communication is defined as the process of understanding and sharing meaning.
Communication constant flow of verbal and nonverbal information. Transmit an idea, message, opinion, information, or facts.
Behavior/attitude of individual depends on what characteristics it possesses. Self instinct as character is natural gift to new child to act for example child to reach mother for milk, and cry for milk, it are necessary to survive. Developed by psychologist, Robert Sternberg.
Intimacy – feelings of attachment, closeness, connectedness and bondedness.
Passion – drives connected to both limerence and sexual attraction.
Commitment – in the short term, the decision to remain with another and in the long term, the shared achievements and plans made with that order. Awareness
Acceptance Understand Your Boss, Employees & Customers.
4 Different Personality Types:
Analytical Type of
Communication Behavior Various behaviors exist when any one individual is communicating with others. Often, it is not what was said, but how it was said, that can trigger a positive or negative reaction. Sometimes there is no need to say anything because our physical behavior says it all. Listening
Making clarifying statements
Deliberating and discussing
Keeping the discussion on task
Eliciting viewpoints from others
Mediating conflicts Triangular Theory of Love Changing your communication behavior
Communicator style and self-monitoring
Developing observant behavior in detecting favourable on unfavourable response. Course Content Aggresive Aggressive behavior isolates or offends the rights of another individual.
Shows dominance or anger through physical or verbal action.
Expresses feelings of fear, loss of control in a situation, or lack of self-esteem.
Places the aggressor's rights and shows lack of responsibility. Submissive Reduces anxiety or fear by allowing your own thoughts to be ignored,
Not rocking the boat can be pleasing, as it allows others to have it as they like.
Hard time saying "no" to unreasonable requests.
Avoid personal attention or a scene.
Easily take advantage of you.
Loss of self-esteem. Avoidance Used to evade any sort of confrontation.
Expressed in many ways.
Ignores the responsibilities and rights.
Individuals can become very adept at avoiding any potentially uncomfortable situations. Assertive Easily misunderstood.
Expresses the rights, needs and feelings in an honest and direct approach.
Leads to healthier and more fruitful communication.
Two parties creates a win-win situation, where both parties benefit from its effectiveness.
People who behave assertively still consider the needs or rights of other people. Idea-oriented ; prefers to communicate about :
Innovation & change
They get excited
New ways of doing things
Creativity & possibilities
Alternatives or options
Concepts & grand designs The Expresser Both responsive and assertive.
No qualms about speaking out and are often viewed as upbeat and enthusiastic.
Like to be noticed.
Persuasive when they put their mind to it.
Expressives thrive on open communications with others.
Inclined to informality, expressives prefer informal discussions but tend to lack an inclination for details.
Ultimately, expressives live for recognition – prefenrably if it is shown publicly. Image Conscious Action-oriented ; prefers to communicate about :
Getting things done
They like their own ways
Objectives & results
Performance & productivity
Efficiency & moving ahead
Decisions & achievement The Driver Drivers are decisive, enthusiastic and prefer to be in control.
Quick action, using the information that is immediately available.
Speak forcefully and prefer discussing things verbally.
Drivers require a leader’s complete attention
Leaders need to listen to the driver’s thoughts and ideas.
Helping them find the fastest route to get to their objective.
Need to focus on facts not feelings.
To offer a range of different courses of action and then let the driver choose the most suitable one. Taking Control The Relater Amiables are all about people.
Highly responsive, amiables are sensitive to others’ feelings, are patient and relationship-oriented.
Willing to share about their own.
Amiables are perhaps the best team players.
Invite you to discuss events in your life and you should invite them to do so as well.
Always be sure to allow an opportunity for him to enter the conversation
Rarely speak out in disagreement. People Power Process-oriented ; prefers to communicate about :
Facts & figures
They seek a lot of data
Policies & procedures
Systems & organizations
Planning & forecasting
Analysis & control The Analytical More interested in acquiring a mass of details and facts.
Analyticals place a premium on accuracy and expect it from others.
Prefer working on their own and rarely discuss personal topics.
Accuracy, precision, and punctuality.
When meeting an analytical, cut straight to the chase.
Keep feedback precise and be ready to back it up. Just the Facts People-oriented ; prefers to communicate about :
Needs & motivation
They like positive attention
Teamwork & team spirit
Feelings & belief
Values & self-development
Emotions & relationships Communication scale Character Of Communicator style Englishwoman Anna Leonowens travels to Siam in the mid-1800s to become governess to the children of King Mongkut.
Anna befriends many of the king’s wives, servants, and slaves. Tuptim, a woman who is given as a “gift” to the king, escapes from the palace to join her true love.
However, she is caught and sentenced to death at her trial. When Tuptim is beaten during the trial, Anna screams that she will speak to the king and then he will put an end to such savagery. People's use of day-to-day behaviors as a form of communication.
Refers to people's tendency to express feelings, needs, and thoughts.
Any behavior may be judged as communicative if it has the intent to convey a message.
For example, an expressive hairstyle, a show of a certain emotion or simply doing the dishes all can be means by which people may convey messages to each other.
Conceived as a variable of Individual differences, and to engage in behavioral communication. Passionate love is based on drive.
Couples in passionate love feel physically attracted to each other.
Sexual desire is typically a component of passionate love.
Passionate love is not limited to sexual attraction, however it is a way for couples to express feelings of nurture, dominance, submission, self-actualization.
Passionate love is considered the "hot" component of love because of the strong presence of arousal between two people.
Sternberg believed that passionate love will diminish as the positive force of the relationship is taken over by opposite forces. Passion Intimacy Commitment Thank you AD 228 Feeling of closeness, connection, and tenderness.
Intimate love is the corner of the triangle that encompasses the close bonds of loving relationships.
Intimate love felt between two people means that they each feel a sense of high regard for each other.
Wish to make each other happy, help when one is in need.
“Warm" love because of the way it brings two people close together.
Sternberg's prediction of this love was that it would diminish as the relationship became less interrupted, thus increasing predictability. To being together exclusively for a long period of time.
Something to note about commitment, however, is that one can be committed to someone without feeling love for him or her, and one can feel love for someone without being committed to him or her.
“Cold" love because it does not require either intimacy or passion.
Sternberg believed that committed love increases in intensity as the relationship grows. TEH - HAZWAH - FARAH - FIZA - IKA - MUZ - SAHRIL - WAN