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Ch. 7: Nonverbal Communication

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by

Kate McGivney

on 11 October 2012

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Transcript of Ch. 7: Nonverbal Communication

Ch. 7: Nonverbal Communication The Impact of Nonverbal Communicaton Forms of Nonverbal Communication How to be a successful cross-cultural
nonverbal communicator Most common way of expressing one's emotions, attitudes, and nature of our relationships with others. The Impact of Nonverbal Communication Nonverbal messages are more powerful than verbal messages It is estimated that in every encounter, 65% of the meaning is found in the nonverbal exchange What is Nonverbal Communication? "The message exchange process involving the use of non-linguistic and paralinguistic cues that are expressed through multiple communication channels in a particular sociocultural setting" Nonlinguistic Cues eye contact smiles touch hand gestures Paralinguistic Cues Tone of voice Pitch Volume Intercultural Confusion during an intercultural encounter, confusion may arrive for two reasons: the same nonverbal signal can mean different things to different cultures a variety of hand signals can carry the same meaning Verbal vs. Nonverbal Verbal messages emphasize content meanings Nonverbal messages stress analogical or relational meanings Verbal messages are usually strategic Nonverbal behaviors are both
intentional & unintentional 5 Ways Nonverbal Influences Verbal can repeat the verbal message can contradict (leakage) can substitute can compliment can accent There are 5 different forms of nonverbal communication Physical Appearance Paralanguage Sounds and tones we use in conversation. PITCH RANGE
PITCH INTENSITY
ACCENT
VOLUME
ARTICULATION
RATE OF SPEECH Facial Expressions S.A.D.F.I.S.H. Kinesics Posture
Body movements
Gestures
Facial expressions the face is capable of producing
250,000 expressions Haptics Touch behavior considered appropriate or inappropriate depending on the culture.
HIGH CONTACT (French & Italians)
LOW CONTACT (East Asians)
MODERATE CONTACT (Americans & Canadians) Boundary Regulations There are 4 broad themes of boundary regulation issues: regulating interpersonal boundaries environmental boundaries psychological boundaries regulating time Regulating Interpersonal Boundaries Edward T. Hall's 4 spacial zones: 1. Intimate Zone
2. Personal Zone
3. Social Zones
4. Public Zone Environmental Boundaries The claimed sense of space and emotional attachment we share with others in our community. Environmental boundaries outside the home: fence, gate, yard, lawn Environmental boundaries inside the home: separate bedrooms, private bathrooms, locks Different environmental boundaries for different cultures Psychological Boundaries The need for privacy is prevalent in many Western social environments (such as the US), but is not nearly as critical in collectivist-oriented cultures (such as China) Regulating Time Monochronic-time (MT) vs. Polychronic-time (PT) Cultures who follow MT pay close attention to clock time and only do one thing at a time.
US and Germany Cultures who follow PT pay close attention to relational time and place more emphasis on human transactions than holding
to schedules.
Latin America and Asia Be flexible & patient when you observe & match identities Remember that WHAT is said is not as important as HOW it is said Since nonverbal behavior varies with situations, learn to be less judgemental when interpreting another person's nonverbal signs
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