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Welcome to Truckload, ALPHA!

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by

Kari Lawry

on 12 May 2015

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Transcript of Welcome to Truckload, ALPHA!

Agenda
COMPETENCIES
ECI - EMOTIONAL INTELLIGENCE
Journal
SERVANT LEADERSHIP
SERVANT LEADERSHIP
TUESDAY WEDNESDAY THURSDAY FRIDAY


What have you discovered about yourself
during your leadership journey
that you like?
What didn't you like as much?
COACHING SESSIONS
ADD FEEDBACK TO DEVELOPMENT A3
PRACTICE
JOHN HARBAUGH - HEAD COACH
BALTIMORE RAVENS
HOWARD BEHAR, RETIRED PRESIDENT, STARBUCKS
Lets get this party started!
1. Agenda Review
2. Competencies
3. ECI
4. Servant Leadership
Welcome to Truckload, ALPHA!
1. INNOVATION MANAGEMENT
2. UNDERSTANDING OTHERS
3. PERSPECTIVE
4. MANAGING & MEASURING
WORK
5. PROBLEM SOLVING
Q: Why was instilling a culture of servant leadership important to you?

Behar: When I first started, Starbucks was still a small, entrepreneurial company that was very focused on its products and services. It wasn’t yet focused on the organization or people. I had been with much bigger companies before that and from those experiences, I had developed strong beliefs about the importance of employee engagement in building a successful business and lasting organization. Ultimately, I knew that how you treat your people is how they’ll treat your customers.
10 CHARACTERISTICS:

1. LISTENING - To what is said and unsaid, to inner voice.
2. EMPATHY - Strive to understand, accept & recognize
3. HEALING - Self and relationship to others
4. AWARENESS - General and self-awareness
5. PERSUASION - Seek to convince, rather than comply
6. CONCEPTUALIZATION - Nurture ability to dream great dreams.
7. FORESIGHT - Intuition, identify likely outcomes
8. STEWARDSHIP - Hold the company "in strust" for the greater
good of society
9. COMMITMENT TO THE GROWTH OF PEOPLE - Professional &
personal
10. BUILDING COMMUNITY - Feeling of team/family at work

TOUGH MINDED ON THE BUSINESS,
TENDERHEARTED WITH THE PEOPLE.

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