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ENGINEERS IN SOCIETY
Transcript of ENGINEERS IN SOCIETY
BASIS OF INFORMATION CASE STUDY
“Should a company reveal/replace defective
products even if customers won’t recognize the
CASE STUDY 1: Toyota Issues Recall Surrounding Exploding Airbag;
18k Malaysian Vehicles Involved
CASE STUDY 2: Apple sales weaker than expected
Learn engineers responsibility and code of ethics in revealing/replacing defective products
Understand consumer’s right
Analysis cause of defective product
Analysis danger and problem caused by defective product
Evaluate and judge company’s action taken on defective product
Evaluate engineering students understanding in engineering’s code of ethics and consumerism.
Electronic and mechanical product information is based on the live life drive case study
ORGANIZATION OF CONTENT
TYPES OF ENGINEERING BRANCHES
A product defect is any characteristic of a product which hinders its usability for the purpose for which it was designed and manufactured.
The product may have a design defect, resulting from the product having been poorly designed or tested, so that the design itself yields a product that can not perform its desired function. Even if the design is correct, the product may have a manufacturing defect if it was incorrectly manufactured.
A product recall is a request to return to the maker a batch or an entire production run of a product, usually due to the discovery of safety issues or a product defect.
The recall is an effort to limit liability for corporate negligence (which can cause costly legal penalties) and to improve or avoid damage to publicity
Recalls are costly to a company because they often entail replacing the recalled product or paying for damage caused by use, although possibly less costly than consequential costs caused by damage to brand name and reduced trust in the manufacturer.
Agencies that responsible for the majority of recalls:
1)National Highway Traffic Safety Administration (NHTSA)
2)the Food and Drug Administration (FDA)
3)the Consumer Product Safety Commission (CPSC)
BEFORE THE PRODUCT BEING SOLD
WHEN THE FLAW BECOME APPARENT AFTER BEING SOLD
AFTER THE PRODUCT BEING SOLD
Product need not to be completely free from defects if:
The defect is minor in such it won’t disrupt the performance or the work of the system
The defects is recoverable and the recovery function is available to the extent of minimum distractions
The benefit of the program exceeds the cost of defect that might occurred
Testing can be used to the extent of knowing the product/software to behave according to its requirements. It is impossible to do every possible test case as time might be the constraint and it the overhead cost of testing might exceed the benefit of the program.
Quality versus Quantity
No perfect production line
Both of them understand product recall
Never got involved
Aware of Consumer Protection Act
Engineer don’t think public are aware of their rights
YOU HAVE A CHOICE
Manufactures of A Defective Product Negligible If That Defect Result In Injury or Death, Had Not Been Recalled
A Manufactures Can Be Held Liable For Negligence If Lack of Reasonable Care In The Product, Design, or Assembly of The Manufacturers Product Caused Harm
Engineers Accept The Negative Feedback From Customers In Purpose To Rectify The Defected of Product
The Company Should Act With Heavy Penalty to Those Manufactures Ignore The Defected of Product Event It Has Been Sold In Market
Engineers Check the Product before It Being Sold
Comfortable and Safe Even Though Notice Minor Defected Product
Always check the defect before buy
Alert information surrounding news
Keep updated with product defect/product recall news
ENGINEER & COMPANY
Educate themselves with safety audits/self responsible
Honesty is the best policy
(3R)Repair, replace and refund
Engineers profession/what are the engineers responsible in finding product defect
What is code of ethics
What are ethical dilemmas?
These codes serve as a framework for ethical judgment for a professional engineer
The codes also express the rights, duties, and obligations of the members of the profession.
serve as a starting point for ethical decision making.
express the commitment to ethical conduct shared by members of a profession
It is important to note that ethical codes do not establish new ethical principles
HOW DOES CODE ETHICS ACHIEVE THE GOALS?
helps create an environment within a profession where ethical behavior is the norm.
It can be used to bolster an individual’s position with regard to a certain activity.
It is also bolster the individual’s position by indicating that there is a collective sense of correct behavior.
Determine : profession, job and occupation
Engineers are required to keep their employers’ or clients’ intellectual property and business information confidential
Also, a primary concern of any engineer
is the safety of the public that will use
the products and devices he designs.
An ethical dilemma involves a situation that makes a person question what is the 'right' or 'wrong' thing to do.
Ethical dilemmas make individuals think about their obligations, duties or responsibilities. These dilemmas can be highly complex and difficult to resolve. Easier dilemmas involve a 'right' versus 'wrong' answer. A majority of people will agree, for example, that it is morally unacceptable to pretend that someone else's work is their own.
However, complex ethical dilemmas involve a decision between right and right. An example might be where you uncover a friend's misdemeanour: You have a duty to your employer to report it, but also a duty to be loyal to your friend in a situation that could lead to his or her dismissal.