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McDonalds Burger Improvement Process

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Rutvik Boudhankar

on 15 April 2013

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Transcript of McDonalds Burger Improvement Process

McDonalds Burger Improvement Process Group# 2 - Dimension 4
Juan Torres
Gaurav Deep Singh
Rutvik Boudhankar
Gurneet Kaur The Process Map SIPOC Process Problems The potential problems that may arise in the burger improvement process are as follows:

•Miscommunication between customer and cashier
•Suppliers running out of stock
•Staff shortage
•Uncleanliness at the restaurant
•Food preparation machines dysfunction Root Cause When an Order contains more than TWO items, Order can be mistaken. Project Charter Improve Burger ordering process.

Identifies problems and improves the quality of the service.

Improves Customer satisfaction through the use of SIPOC & Process Flow.
Process Contigency Plan Manual Re-Confirmation of customer order untill problem is fixed. REFERENCES Kerri Simon, February 2010, "SIPOC Diagram", iSixSigma.com. Retrieved on April 7, 2013 from:http://www.isixsigma.com/tools-templates/sipoc-copis/sipoc-diagram
David McKenna, 2013, “Wk 12 Scope Mgmt”, Project Scope Management, Fanshawe College. Retrieved on April 7, 2013 from:https://www.fanshaweonline.ca/d2l/lms/content/viewer/main_frame.d2l?ou=432103&tId=2698706 ANY
(END TO END) The Whole Process requires 10-14 minutes.
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