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Communication At The Workplace
Transcript of Communication At The Workplace
Conveying messages, ideas, or feelings through the use of mouth.
talking face-to-face, on a telephone, or as a speech.
Key components of the verbal communication:
words, sound, speaking, and language.
meeting of staff in the same profession
union meeting at workplace
two staff members organizing a colleague’s farewell.
Types of Networking:
Social interaction is the process by which we act and react to those around us.
Communication At The Workplace
can be done through coffee groups, friends, family, former colleagues, and other organisations you belong to.
carry lots of information in the form of facts, gossip and rumour
may include organisations that contains people you only know formally: employer, superiors at work and co-workers,
How to Improve Verbal Communication Skills
Think before you speak.
Use direct and concise language.
Vary your vocal tone.
Pronounce words completely and correctly.
Master your nonverbal communication skills.
Requires neither words nor language
process of communication through sending and receiving
messages are delivered through
ex : movements of hands and arms
2) Body language or posture
Can be revealing status, emotion and interpersonal attitudes of a person.
3) Facial expression
We constantly read expression from people's faces.
can identify someone's happiness, sadness, anger and fear
the exchange of information or services among individuals, groups, or institutions
Includes a group of people who working closely with each other and with some crossover or connection in their purpose.
Types of non-verbal communication:
4) Eye contact
To give and receive feedback
Nonverbal speech sounds such as;tone, pitch, volume, inflection, rhythm, and rate
Clarifying and Problem Solving
Problem solving is bridging the gap between the way things are and the way they ought to be.
• A problem is a present unsatisfactory state that needs to be changed to a desired state as soon as possible
Types of Problems encountered at the workplace
1. Communication problems
2. Interpersonal challenges among your subordinates
3. Ethical problems
4. Poor performance
5. Other constrains at work such as inadequate resources, equipment etc
Five Steps for Effective Problem Solving in the Workplace
1. Analyze the Problem
2. Develop and Test Alternative Solutions
3. Decide a solution
4. Implement of Solutions
5. Evaluate the Result of Problem Solving
Examples of Workplace Problem Solving
How to develop better relationships with your coworkers, your vendors, and your customers:
Interpersonal Communication Focusing on Communication at Work
Kory Floyd (2011)
states that interpersonal communication occur between two people within the context of their relationship and that, as it evolves, helps them to negotiate and define their relationship.
Ask for advice
Competent Workplace Communication
Smiling, reducing physical distance, using gestures and expressions.
Listen without judging, validate feelings and be confidential.
3. Strategic Ambiguity
The purposeful use of symbols to allow multiple interpretations of messages
4. Interaction Management
Establishing a smooth pattern of interaction that allows clear flow between topic and ideas
Tips for listening and responding at Work
Focus on what is being said
Look for non-verbal cues such as eye contact, facial expressions or body postures
Listening is about the other, not you. Clarify and ask pointed questions to help you understand what is being said
Paraphrase: restate in your own words, what the person says, feels and means.
Try to understand the message from the sender´s perspective
Conflict Management Skills
Networks at the work place includes:
Deny the existence of the conflict
View conflict as a “battle”.
Willing to negotiate away some of your position.
Set aside your views and accept those from others.
Negotiation where both parties agree on something.
Workers network to:
maintain contact with other professionals
provide information about their own service and organization
provide information for policy development.
How to Improve Interpersonal Skills at Work
Promote yourself effectively
Be a record keeper
Be open to new ideas, opportunities, and people.
Treat everyone as equals
Ask for yourself
1. Tubbs, S. (2013). Human Communication. Eastern Michigan University: Mc Graw Hill
2. Floyd, K. (2011) Interpersonal Communication. Arizona State University: Mc Graw Hill
3. Hicks, T. (1999). Seven Steps for Effective Problem Solving in the Workplace. The Business Journal of Sonoma/Marin. Retrieved from
4. Root, G, N. (2011). Examples of Workplace Problem Solving. Retrieved from
5. Hargie, 0., & Dickson, D. (2004). Skilled Interpersonal Communication. New York: Routledge
6. Lo, M. (nd). How To Improve Verbal Communication Skill. Retrieved from
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