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Communication At The Workplace

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Nurul Farehah

on 7 July 2014

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Transcript of Communication At The Workplace

Networking At The Workplace
Verbal Communication
Conveying messages, ideas, or feelings through the use of mouth.

For example:
talking face-to-face, on a telephone, or as a speech.

Key components of the verbal communication:
words, sound, speaking, and language.

work team

meeting of staff in the same profession

union meeting at workplace

two staff members organizing a colleague’s farewell.
Types of Networking:
Formal networks
Informal networks
Social Interaction
Social interaction is the process by which we act and react to those around us.
Communication At The Workplace
Thank you!

Informal networks:
can be done through coffee groups, friends, family, former colleagues, and other organisations you belong to.

carry lots of information in the form of facts, gossip and rumour
Formal networks
may include organisations that contains people you only know formally: employer, superiors at work and co-workers,
How to Improve Verbal Communication Skills

Think before you speak.

Use direct and concise language.

Vary your vocal tone.

Pronounce words completely and correctly.

Master your nonverbal communication skills.

Non-verbal Communication
Requires neither words nor language

process of communication through sending and receiving
wordless messages.

messages are delivered through

body language


facial expression
eye contact

1) Gestures
ex : movements of hands and arms

2) Body language or posture
Can be revealing status, emotion and interpersonal attitudes of a person.

3) Facial expression
We constantly read expression from people's faces.
can identify someone's happiness, sadness, anger and fear


the exchange of information or services among individuals, groups, or institutions

Includes a group of people who working closely with each other and with some crossover or connection in their purpose.
Types of non-verbal communication:
4) Eye contact
To give and receive feedback

5) Voice
Nonverbal speech sounds such as;tone, pitch, volume, inflection, rhythm, and rate
Clarifying and Problem Solving
Problem solving is bridging the gap between the way things are and the way they ought to be.

• A problem is a present unsatisfactory state that needs to be changed to a desired state as soon as possible

Types of Problems encountered at the workplace
1. Communication problems
2. Interpersonal challenges among your subordinates
3. Ethical problems
4. Poor performance
5. Other constrains at work such as inadequate resources, equipment etc

Five Steps for Effective Problem Solving in the Workplace
1. Analyze the Problem
2. Develop and Test Alternative Solutions
3. Decide a solution
4. Implement of Solutions
5. Evaluate the Result of Problem Solving
Examples of Workplace Problem Solving
How to develop better relationships with your coworkers, your vendors, and your customers:
Interpersonal Communication Focusing on Communication at Work
Kory Floyd (2011)

states that interpersonal communication occur between two people within the context of their relationship and that, as it evolves, helps them to negotiate and define their relationship.
Greet someone
Ask for advice
Be honest
Competent Workplace Communication
1. Immediacy
Smiling, reducing physical distance, using gestures and expressions.
2. Supportiveness
Listen without judging, validate feelings and be confidential.

3. Strategic Ambiguity
The purposeful use of symbols to allow multiple interpretations of messages
4. Interaction Management
Establishing a smooth pattern of interaction that allows clear flow between topic and ideas

Tips for listening and responding at Work
Focus on what is being said
Look for non-verbal cues such as eye contact, facial expressions or body postures
Listening is about the other, not you. Clarify and ask pointed questions to help you understand what is being said
Paraphrase: restate in your own words, what the person says, feels and means.
Try to understand the message from the sender´s perspective

Conflict Management Skills
Networks at the work place includes:
Deny the existence of the conflict
View conflict as a “battle”.
Willing to negotiate away some of your position.
Set aside your views and accept those from others.
Negotiation where both parties agree on something.

Workers network to:

achieve outcomes

maintain contact with other professionals

provide information about their own service and organization

provide information for policy development.
How to Improve Interpersonal Skills at Work
Communicate effectively
Promote yourself effectively
Think creatively
Organize yourself
Be a record keeper
Be open to new ideas, opportunities, and people.
Treat everyone as equals
Ask for yourself
Be courteous

1. Tubbs, S. (2013). Human Communication. Eastern Michigan University: Mc Graw Hill

2. Floyd, K. (2011) Interpersonal Communication. Arizona State University: Mc Graw Hill

3. Hicks, T. (1999). Seven Steps for Effective Problem Solving in the Workplace. The Business Journal of Sonoma/Marin. Retrieved from

4. Root, G, N. (2011). Examples of Workplace Problem Solving. Retrieved from

5. Hargie, 0., & Dickson, D. (2004). Skilled Interpersonal Communication. New York: Routledge

6. Lo, M. (nd). How To Improve Verbal Communication Skill. Retrieved from

Prepared by:
Nur Ain binti Ahmad
Nurul Farehah binti Fisal
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