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Interview Skills Presentation

Interview Skills Workshop for Job Seekers

Danielle Goggans

on 23 April 2013

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Transcript of Interview Skills Presentation

Hmmm, did you know…?
During an Interview Employers are looking for the answers to 3 basic questions… HOW DO YOU GATHER INFO? Company’s website. Check out the “About Us, Goals, History” pages.
Talk to people working in the field
Find and read the company’s brochure
Look them up in Business Directories available online and at your local library
Talk to the receptionist/front desk personnel IF ASKED FOR EXPECTED WAGE / SALARY:
1. Avoid boxing yourself in to specific figures; give a range or offer your current / past earnings

2. Research hourly/weekly/yearly figures ahead of time

3. May say: “I’ve calculated my living expenses and this is what I feel would be an appropriate range…” You’ve Been Offered the Job! What should you do before accepting?
When offered the job – it may be tempting to say “Yes, yes!” but make sure to discuss terms and conditions of employment (hours, salary, benefits, etc.) before you accept the offer
Discussion: Why should you do this? WELCOME EVERYONE!
“How to Win
the Interview Game”

Presented by: The Art Institute of Phoenix
Career Services Department, Student Employment Advisor Why are Interviews Important? An interview is your best chance to make a great impression on an employer.
It’s YOUR time to “sell” why you’re their best choice.
Be Prepared !!! Here’s what they want to know: 1. Do you have the skills and abilities to do the job?
2. Are you motivated to do the job and
do it well ?
3. Will you make a good addition to the
“team” and fit into the company or
business ? “SURVEY SAYS…” According to a recent survey*, the Top 6 factors important to Employers are:

1. General personality
2. Personal appearance
3. Verbal Communication Skills
4. Goals and Motivation
5. Skills to Perform the Job
6. Experience

* Workopolis.com You got the Interview! Now What? When contacted to arrange your Interview, find out about their interview process:
Additional details of position / company
Is any testing involved ?
Number of interviewers to expect – will it be a Panel interview?
Parking / location What do we mean by Research?
1. Research the company. Check out their website, yellow pages ad, newspaper articles, listings with business directories etc.

2. Also, carefully research the position/job description – be aware of what will be expected of you on the job. Yes, but why do the Research? Research is one of the keys to successful Interviews! Here’s what it does for you:
1. The more you know about them, the more it demonstrates your interest, motivation, organization, planning and research skills.

2. Plus, the more knowledge you have about the company/business the more confident you will feel going into the interview.
Before the Interview, take some time to: Identify your strengths, goals, skills, experience, accomplishments, and be prepared to provide examples.

Decide what you want to draw attention to in the interview. Focus on skills/qualifications you can offer that are relevant to the job.

Jot this information down to help you practice your answers ahead of time. The Night before the Interview: 1. Collect and neatly arrange your resume and references list (and reference letters) in a folder, briefcase, or portfolio
2. Pack extra copies of your resumes and references just in case there are more people at the interview.
3. Bring extra copies of your certificates, training, diplomas, etc.
Get a good night’s sleep
Turn your cell phone off! Last minute preparation: Appearance & Attire:
Dress appropriately for the type of job
No perfumes or aftershave (allergies)
Do not smoke beforehand
Take care of proper personal hygiene measures (shower, shave, comb/brush hair)
Check your outfit for stray bits of pet hair, spots, or baby drool! It’s the Day of the Interview Be punctual – arrive 15 minutes early

Be aware of the impression you’re giving the front line personnel or reception staff while in the waiting area - you may already be “screened” at this point.


Greet the interviewer politely and offer a firm handshake (let employer take the lead)

Avoid taking a coffee/drink if offered

Look alert and speak clearly during the entire interview

Lean forward and make good eye contact And Now the Questions Start… Listen carefully…
Answer only what they are asking of you
If any questions are unclear – ask for clarification
Before responding to a question, take time to organize your thoughts (pause if you need to) so you can answer in a thoughtful and organized manner More on “During the Interview”… Avoid rambling - stay on topic and answer questions directly

At the same time, avoid being abrupt

Do not speak negatively about your current / past employer(s)

Be prepared to explain all items on your resume including time gaps Common Questions Asked Interview Questions:

Handout – Let’s Discuss

Are there any questions you feel might be or have been challenging for you?

Please share with the group.
These types of questions are based on the theory that past performance is the best indicator of future behavior

Indicates candidate’s decision making and problem solving skills, character, values, and general maturity

Encourages candidates to give examples and specifics of how they have handled certain situations

Usually begin with “Give me an example of when…, “Tell me about a time…”, etc.
Remember SAR: Situation, Action, Resolution/Result Behavioral Type Questions: There are no right or wrong answers

Prepare by recalling past experiences

You can also focus on volunteer, training, and education experiences as well as past jobs

Even if resulted negatively – offer what you have learned from the experience


More on Behavioral Questions:
At the End of the Interview: Be ready to ask questions
Group Discussion:
What are some questions you might ask? (handout)
For example,
Find out when you can expect a decision. Ask about
the next step, and if you can follow-up.
Always thank the interviewer for their time! Phew! It’s over. But is it? The Important “After the Interview Follow-up” details:

Always send a “Thank you” note within 24 – 48 hours (handout)

If not hired – ask for feedback

Use the experience as a lesson for your
next interview Interview Types explained Telephone Interview:

Especially if suits the job (Call center, Customer Service)
Tests your telephone skills (clear voice, pleasant manner, etc.)
Organize your notes around you so you can easily find information. Smile! - it will be reflected in your voice. Interview Types explained Technical / Practical Interview:

Testing may be administered on the spot: Knowledge of tools, equipment,
and machinery
Technical / industry jargon
Typing, computer, welding
May include written test (writing skills, grammar, spelling, etc.) Interview Types explained Screening Interview:

Conducted by personnel representatives to determine if you have the basic requirements for the job

In person or over the phone

If successful – may go on to second interview (in-depth) with hiring manager(s) Top Ten Mistakes Made
During Interviews: 1. Poor personal appearance
2. Lack of interest and enthusiasm
3. Condemnation of past employers
4. Failure to look at employer when conversing
5. Limp fish handshake
6. Late to interview
7. Asks no questions about the job
8. Overbearing, over-aggressive, “know it all” complex
9. Inability to express self clearly; poor voice, diction, or grammar
10. Lack of planning for career/job; no purpose and goals NEED SOME PRACTICE? Practice Interview:
These can be arranged (and are highly recommended!) before actual interview (contact your Career Service Advisor to make arrangements)
Workshop Wrap-up:
Additional handouts
Summary of Workshop and Questions
Topics Covered in our
Interview Workshop
1. Preparation
2. Research
3. Appearance
4. Common Questions
5. Behavioral Type Questions
6. Pay/Wage
7. End of Interview/Negotiating Job Offers
8. Follow up
9. Different types of Interviews
10. Top Ten Common mistakes of Interviews
11. Practice Interviews There’s more than one type of Interview?! Did you know there are different types of Interviews? Here are a few common styles:
Screening Interview Types explained Panel Interview:

Combination of people from personnel office and department where candidate may work
Direct your answer to the person who asked the question but make eye contact with each of the interviewers
More than one representative/employer, etc. from a company/organization Interview Types explained Group:
Volume recruitment with 2 or more applicants interviewed together
Answer open or rotating questions
Assists in determining applicant competitiveness Thank you!
Good Luck in your Interviews! Monday – Friday
8:00 am- 5:00 pm Career Services Department

We’re Open: Types of Interviews Before the Interview Behavioural Questions Interview Day! Get It Right! What do they want, already? Interviews? Who cares? What am I doing here again? Hello! Finally it's my turn! But I'm worth a lot!! Yay! I got the job. Now what do I do? Here's the part I hate: Questions! Almost done! Schedule Your Appointment Today!
Full transcript