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Transcript of Problem solving
Make new friends
What is problem solving ?
Are the difficulties/obstacles that we face ; They either prevent our work progress or affect its quality.
How to solve a problem ?
The 7 steps of
Define and identify
Who is involved ?
What is the problem ?
what is the goal we want to achieve ?
Analyze the Problem
Any previous methods ?
and why failed ?
watch from all points of view
think outside the box !!
how to change
IX into a six with
ONLY ONE LINE
Is it important ?
reverse brainstorming !!
SELECTING THE BEST SOLUTIONS
set up criteria of the ideal solution
test all solutions & remove failed ones
according to criteria that was set
RATE THEM and put them
DEVELOP A PLAN
Execute the solution
Take steps to get it done
Always monitor & evaluate
The six thinking hats
•White Hat: the natural hat
you focus on the data available. Look at the information you have, and see what you can learn from it. Look for gaps in your knowledge, and either try to fill them. Always search for data.
•Red Hat: the emotional hat
'Wearing' the red hat, you look at problems using intuition and emotion. Also try to think how other people will react emotionally. Always search for the feelings.
• Green Hat: the creative hat
The Green Hat stands for creativity. This is where you can develop creative solutions to a problem. It is a freewheeling way of thinking, in which there is little criticism of ideas. Always search for innovation.
•Blue Hat: the facilitator hat
The Blue Hat stands for process control. This is the hat worn by people chairing meetings. When running into difficulties because ideas are running dry, they may direct activity into Green Hat thinking. When contingency plans are needed, they will ask for Black Hat thinking. Always asks for conclusion/goal.
• Black Hat: the conservative hat
using black hat thinking, look at all the bad points of the decision. Look at it cautiously and defensively. Try to see why it might not work. This is important because it highlights the weak points in a plan to alter or eliminate them. Always thinks logically.
• Yellow Hat: the positive hat
the yellow hat helps you to think positively. It is the optimistic viewpoint that helps you to see all the benefits of the decision and the value in it. Yellow Hat thinking helps you to keep going when everything looks difficult. Always motivating.
NOW , you can know how and when to
use them in problem solving steps