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Copy of Letter of Complaint

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by

Tim Warre

on 26 November 2015

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Transcript of Copy of Letter of Complaint

Letter of Complaint
Task type
Normally you'll be required to write a letter in response to an article or letter. You are writing to express your disapproval. The task will often contain notes that you have to include. Look at the example on the handout.

Specific parts of the letter / article are underlined that you have to respond to.

DO NOT USE THE SAME LANGUAGE AS THE NOTES IN THE TASK!!!!

Find a new way to say the same thing. Look for examples in the model on the handout. How do they rephrase the information?
Paragraph Plan
1. Reason for writing.
2. Respond to 2 / 3 of the notes.
3. Respond to the other 2 / 3.
4. Politely request action.
Paragraph 1
Using the useful language from the hand out, construct a short paragraph introducing the letter.

I am writing to express my concern about disappointment with your recent article regarding our music festival. I would like to draw your attention to / point out certain inaccuracies.
Paragraph 2 / 3
These paragraphs should deal with all of the points from the task. Use some of the frames below

Firstly, your article / review / critique states / claims that ______________.

To begin with, according to your / review / critique _____________.

However, this is simply not the case, _______________ (explanation).

Moreover / Furthermore, the suggestion / statement / claim that _____________ is simply not true.

I accept that _____(criticism)______ but the reason for this was _____________.

I feel I must also disagree with__________________

I should also like to point out that___________________
Paragraph 4
In this paragraph you should politely request action.

I would appreciate it / be grateful if you would _______

It seems only fair that you should ____________

I trust / very much hope you will ___________

I look forward to receiving your reply.
Rephrasing language from task
Conventions
Remember :
salutation / signing off conventions.
formal register
no contractions
polite language
The festival was a disappointment to its organisers.

Two bands failed to turn up.

The food ran out.

It poured.

Many local residents complained

Mean attitude
The festival was a disappointment to its organisers.
the event coordinators were disappointed / dissatisfied
Two bands failed to turn up.
two groups failed to make an appearance
The food ran out.
there was a shortage of food
It poured.
it rained heavily
Many local residents complained
organisers received numerous complaints from local residents
Mean attitude
uncharitable tone
Full transcript