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Effective Communication

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by

Stacey Ellsworth

on 27 July 2017

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Transcript of Effective Communication

Effective Communication
Presented by:
Magda Rodriguez
Andre John

Agenda
Introduction
Families Engagement Series Overview and Workshop Objectives
Group Activity
Definition of Effective Communication
Communication Blockers
Active Listening and Sensitive Responding
Delivering and Receiving Negative Information

Family Engagement Series Part III
Families First
It is a two-way process that includes sending the RIGHT MESSAGE that is also BEING CORRECTLY RECEIVED and UNDERSTOOD by the other person/s who is receiving it on the other end.
Define Effective Communication
Problem Solving Strategies
Delivering and Receiving Negative Information

Types of Communication with families
Verbal:
Parent Teacher Conference
Informative Events
Individualized Meetings
Phone Calls
Home visits
Written
Flyers
Newsletter
Email/Letters
Facebook/Text Message
Other softwares


Families First Parenting Programs builds positive relationships between parents and their children by educating both families and the professionals who serve them through inspiring, hands-on workshops.
Family Engagement Series
I. Introduction to Family Engagement
II. Creating a Welcoming and Inclusive Community
III. Effective Family Engagement Communication
IV. Family Engagement Liaison Training 101
V. Empowering Parents: Building Strong Leadership Skills
VI. National Family Engagement Promising Practices

Effective Communication Workshop Objectives
This professional workshop is designed to strengthen the communication skills of professionals in creating effective partnerships with the families they serve by:
1. Recognizing the elements of effective communication
2. Become aware of your own and other's communication's skills
2. Identifying communication blockers
3. Practicing new skills on how to receive and deliver negative information

Group Activity
Tell your buddy one good thing that is happening in your work or personal life these days

Now look around and choose a new partner

Each person finds a partner and each pair shares to each other the answer to a question. Make sure both of you get chance to talk

Tell your buddy about a positive partnership with parents or families in your work

Tell your buddy about a not so positive partnership

Communication Blockers
Delivery Negative Information
Preparation
Delivery
Receiving Negative Information
Do Not
Do
Problem Solving Strategies
Active Listening and Responding Sensitively

Showing Empathy
Sharing what your think you hear
Reflecting back what you think the speaker if feeling
Paraphrasing of restating the message
Responding non-verbally
Responding Neutrally
Inviting the person you are talking with to say more
Problem Solving Strategies
Collaborative Approach
Steps:
Define the Problem
Brainstorm possible solutions
Select solutions
Make a specific plan
Implement the plan
Review, check in and evaluate
Problem Solving Strategies
Collaborative Approach Elements
Effective listening skills
Open-mindedness
Awareness of position and interest
Child Oriented
Treating others with respect
Communication Blockers
Blaming
Always and Never
Name Calling
Labeling
Giving unasked for advice
Moralizing
Giving orders or threatening
Diverting or avoiding the other's concerns
Excessive questioning
Principles of Effective Communication
Meaningful
Goal-Oriented
Two-way stream
Problem Solving Driven

Meaningful
Communicate relevant information to parents
Information should be connected to student's success
If possible use 1 way of communication to transmit more that 1 information
Family Centered
Always say something positive of the student and family
Goal Oriented
Communication should be always connected to organization's goal
Parents can easily identify how the communication is connected to the goal and their children.


Two-way Stream
Information in communicated in several languages and formats to reach all parents
Parents have opportunity to express their opinions and concerns in several ways:
Suggestion Boxes
Open Door Policy
Surveys
Face to face meetings


Problem Solving Driven
When problems arise. Always finish the communication with a positive remark of the student of the parents
Have a structure in place for the conversation.
Always finish with concrete next steps
Follow- up

Verbal
Aural
Non-Verbal
Written
Visual
Types of Communication
Making eye contact
Nodding occasionally
Stand with your hands in front of you
Not displaying nervous ticks
Patience
Elements of Communication
Full transcript