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TRAVEL AGENCY & TOUR OPERATIONS

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on 7 August 2014

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Transcript of TRAVEL AGENCY & TOUR OPERATIONS

TRAVEL AGENCY & TOUR OPERATIONS
Travel agency
DOCUMENTARY REQUIREMENTS FOR ESTABLISHING A TRAVEL AGENCY
SOLE PROPRIETORSHIP
The Travel Agency Concept
Born after the industrial revolution
It is a private retailer or public service that provides travel and tourism  related  services to the public on behalf of suppliers such as airlines, car rentals, cruise lines,  hotels,  railways, and package tours.
In addition to dealing with ordinary tourists most travel agencies have a separate department devoted to making travel arrangements for business travelers and some travel agencies specialize in commercial and business travel only.
. There are also travel agencies that serve as general sales agents for foreign travel companies, allowing them to have offices in countries other than where their headquarters are located.
Travel became merchandised and in easy reach of an emerging working class.
Cox and Kings and Thomas Cook were the pioneers of
mass travel.
Role of travel agency
A travel agency’s main function is to act as an agent, selling travel products and services on behalf of a supplier.
Consequently, unlike any other retail businesses, they do not keep a stock in hand.
Tour Operator

tour operator
 typically combines tour and travel components to create a holiday.
They prepare itinerary.
The most common example of a tour operator's product would be a flight on a charter airline plus a transfer from the airport to a hotel and the services of a local representative, all for one price.
Rate Sheet
A
rate sheet
is a table (or spreadsheet) of real-time lender interest rates and costs (points). Each wholesale lender produces rate sheets on a daily basis, coinciding with governmental changes in the prime interest rate.
Travel Paraphernalia
Passport
A passport is a travel document, usually issued by the government of a nation, that certifies the identity and nationality of its holder for the purpose of international travel.
Airline Ticket
is a document, issued by an airline or a travel agency, to confirm that an individual has purchased a seat on a flight on an aircraft. This document is then used to obtain a boarding pass, at the airport. Then with the boarding pass and the attached ticket, the passenger is allowed to board the aircraft.
Visa
is a conditional authority given by a competent authority of a country for a person who is not a citizen of that country to enter its territory and to remain there for a limited duration.
Maps

a diagrammatic representation of an area of land or sea showing physical features, cities, roads, etc.
Toiletry Bag
is a small container (bag/case/kit) which holds body hygiene/toiletry products for a trip lasting one night or more. Body hygiene kits are used primarily by people traveling on foot and/or by public transport.
Luggage
suitcases or other bags in which to pack personal belongings for traveling.
Accompanied baggage carried on board, an airplane cabin by the passengers and which fits in the space provided for it.
Carry-On bags
Travel clothing
Comfortable, co-ordinated neutral colors (dark colors are practical because they show less dirt), multipurpose, practical and crumple resistant clothing.
also known as the sole trader or simply a proprietorship, is a type of business entity that is owned and run by one individual and in which there is no legal distinction between the owner and the business.
Domestic trade registration
Trade name or Business name
A business name refers to ANY name that is different from the TRUE NAME OF AN INDIVIDUAL, WHICH IS USED OR SIGNED in connection with her/his business.
Bank certificate
a document, often requested during an audit, that is signed by a bank official and confirms the balances due to or from a company on a specific date.
Tax Identification Number
“TIN” As the name implies, this number is a nine-digit number used as a tracking number by the IRS (Internal Revenue Service) for tax purposes.
Local government unit
1. DTI permit (The Department of Trade and Industry)
PARTNERSHIP
Business in which two or more individuals share ownership.
In general partnerships, all management duties, expenses, liability and profits are shared between two or more owners.
CORPORATION
Considered a separate entity; an artificial person created by law and, like partnerships, is registered in the Securities and Exchange Commission (SEC).
Dealing with clients and their needs Costumer service
10 tips for providing costumer service
1. Respond to clients as soon as possible
2. Keep clients updated
3. Go extra mile
4. Fix your mistakes
5. Listen to your clients
6. Keep your promises
7. Don’t confuse clients with jargon
8. Be patient
9. Know everything you need to know
10. Put yourself in their shoes
How to handle costumers
1. Developing Good Service Habits.
2. Problem Customers and Customer Complaints.
3. Fostering a Positive Coworker Environment.
Surety bond - is defined as a contract among at least three parties:
The obligee - the party who is the recipient of an obligation
The obligor - the primary party who will be performing the contractual obligation.
The surety - who assures the obligee that the obligor can perform the task.
2. Lease of contract
3. Bank certificate for company's capital/Surety bond/ Liability Insurance
4. Financial projections or Business Plan
5. Resume of the General Manager
6. List of Tour guide and Travel representative
7. Proof of payment/Official receipts from BIR
• It is the executive department of the Philippine Government tasked to expand Philippine trade, industries and investments as the means to generate jobs and raise incomes for Filipinos.
• Contract of lease of the office space to be used by the agency as proof of ownership of the area occupied.
A financial projection will typically take into account both internal information such as historical income and cost data, and estimates of the development of external market factors, providing estimated figures in addition to projections of the general financial condition of the company in the future.
Board resolution or authorization from the General Manager designating the person authorized to sign and transact business with the City Hall in behalf of the applicant.
Requirements:
TIN number of the owner
DTI permit
Mayor's permit
Proposed LOGO
Book of Accounts
Contract of Lease
8. Barangay Clearance or Certificate of Residency
is one the Philippine government issued identification documents needed for many important business, job, or personal transactions.
If the owner is a foreigner:
VISA IMMIGRATION AND DEPORTATION
PERMIT FROM DOLE
9. Location Plan
A site plan is an architectural plan, landscape architecture document, and a detailed engineering drawing of proposed improvements to a given lot.
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