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Helpdesk Queries - refresher

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by

lee border

on 11 September 2018

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Transcript of Helpdesk Queries - refresher

Helpdesk Queries - refresher
What will September bring....
New Students
Returning Students
Returning Staff
New Staff

New Students
PASS
Enrollment
Photos
Cards
Timetables
The 'App'
RANDOM STUFF
RESNET
Printing



PASS Hints & Tips USE YOUR EXPERIENCE !
Use SIS to Check Student number & DOB
Remember to use the CheYYYYMMDD format

Refer to Registry

Log an incident stating how details checked and password reset

Photos
if in App incident errors
Advise students to take at desk & upload into account manger
Cards
Batch printing all undergrad cards
Check with LRA not printed

SPSS
Returning Students
Portal
Enrollment
New Photos
New Cards
Timetables
HOPEFULLY LESS RANDOM STUFF

Supportworks

Profiles most Common
Drop in session
Topics
Full transcript