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Welcome to Madagascar

Omni Hotels & Resorts
by

Nadia Elshafei

on 26 October 2015

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Transcript of Welcome to Madagascar

Workplace cohesiveness
Making a Connection
Communication
Personality
Expressive
Activity: What's My Style?
Individually complete the Self-Assessment of Personality Styles worksheet.
You will have approximately 5 minutes to answer the questions.
Which personality style might be most challenging for you to
Communicate to Connect
Social
Objectives
Welcome to Madagascar
An introduction to the different personality styles
To identify your own personality style
To learn how to enhance your communication with associates of other personality styles
The further away you are from someone on the grid, the more difficult it is to relate to them.
Making a Connection
Observe - Adapt - Connect
Diversity in the Workplace
What is your Style?
4 Personality Styles
thoughtful
Analytical
Questions?
steadfast
Amiable
warm
motivated
Driver
extrovert
fact-based
objective-focused
hard-working
efficient
quick
enthusiastic
strong communicators
can exaggerate
less detail-oriented
outgoing
very detail-oriented
critical
perceptive
reserved
cooperative
supportive
diplomatic
patient
loyal
Expressive
Driver
Amiable
Analytical
Communication is a person process!
Discuss
supervise? Explain why.
Share at least one specific strategy you can use to
communicate more effectively with your associates of this
personality type.
In conflict:
At Omni, we are proud of the
diversity
of our associates and want to ensure everyone feels like a
valued member of the Omni family
.
Let's find out...
How?
Speaking, writing, using body language, listening and receiving information
Key Components
Promotes a healthy work environment of teamwork and support to provide quality service
Increased comprehension of Omni's objectives, SOPs, and job expectations
Understanding how and why decisions are made
Maintains high morale, loyalty to Omni, and dedication to exemplifying the brand
Importance for You
Increases productivity and promotes an effective operation.
Smooth implementation of new ideas, practices, and procedures
Increased feedback allows for quick identification of strengths and opportunities
Importance for your Team
TWO
Successful leaders adapt their managing style to accommodate every personality type.
To better relate to and understand the personality style of your associates, you will need to identify your own style first.
So why communicate?
Charting Your Style
In conflict:
In Conflict:
Likely to be "passive," avoidance, quiet, lack conviction
Resolve by:
Integrity and trust
,
reassurance,

listening
,
support, confirming commitment
Basic needs:
Security,

feeling like a valued member of the Omni family
Unpredictable, emotional
Resolve by:
Having patience, allowing them to re-gain composure, ask questions,
listening
Basic needs:

"In the last seven days, I have received recognition or praise for doing good work"
Appreciation and recognition
In conflict:
negative, sarcastic
Resolve by:
Managerial courage
,
maintain the facts,
listen attentively
,
decision quality
Basic needs:
To be right, have the last word
snarky, abrupt, rude
Resolve by:
being firm and assertive,
decision quality
,
having a logical effective solution to the problem
Basic need:
have control over the situation
Value
The Value?
self-acceptance
awareness
perspective
choice
understanding
adaptability
enhanced personal growth
Which character do you feel best reflects your personality style?
Did you match your personality style with the right character?
Consider
What personality type does your Manager have? How can you use this knowledge to manage up?
But first, let's watch a video clip from Madagascar...
Activity: Match the Personality Style
Each corner of the room has a character assigned. Walk over to the corner of the room that has the character you identified yourself with.
Activity continued
PI: High A "Dominance"
PI: High D "Formality"
PI: High C "Patience"
PI: High B "Extroversion"
Full transcript