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Creating VALUE in Operations

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Jennifer Edmonds, PhD

on 27 December 2017

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Transcript of Creating VALUE in Operations

HOW and WHERE can value be incorporated?
INPUT
OUTPUT
VALUE
Operations consist of whatever an organization does to make inputs become outputs...

Operations transform these inputs by adding value to them and make them available to others as outputs.
economical
efficient
TRANSFORMATION PROCESSES
quality
Perceived benefits
Value =
Price (cost) to the customer
of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them.
Value
is a
perception
(and sometimes wasted effort)
HOW and WHERE can value be incorporated?
Tiffany - find an example of Starbucks addressing one of the questions to the right and Tweet about it (and mention the course hashtag - #InnovationsinOperations).
Be sure to include the URL and provide a brief statement to elaborate on your example.
Nicole, find an example of Google addressing one of the questions to the right and Tweet about it (and mention the course hashtag - #InnovationsinOperations).
Be sure to include the URL and provide a brief statement to elaborate on your example.
Bianca & Juliet, find an example of Playstation/Disney addressing one of the questions to the left and Tweet about it (and mention the course hashtag - #InnovationsinOperations).
Be sure to include the URL and provide a brief statement to elaborate on your example.
HOW and WHERE can value be incorporated?
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