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The 10-Step Knowledge Management Road -Map

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Kristina Joshi

on 17 July 2014

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Transcript of The 10-Step Knowledge Management Road -Map

Knowledge
The fact or the condition of knowing something.
Ideas or understandings.
Intangible, dynamic & difficult to measure.
Knowledge Management
"Knowledge Management is an effort to increase useful knowledge within the organization. Ways to do this include encouraging communication, offering opportunities to learn, and promoting the sharing of appropriate knowledge artifacts."
- McInerney
The 10-Step Knowledge Management Road-Map
Phase 1:
Infrastructural Evaluation
Step 1: Analysis of existing Infrastructure
Phase 2:
KMS Analysis, Design & Development
Step 3: Knowledge Management Architecture and Design
Step 4: Knowledge audit and Analysis
Phase 3:
Deployment
Step 6: Creating The KMS Blueprint
Thank YOU
The 10-Step Knowledge Management Road-Map
Kristina Joshi
030BIM010

Two types of Knowledge:

Explicit:
which can easily be transferred.
Tacit:
which cannot be transferred, sticky knowledge.
process of capturing, distributing, and effectively using knowledge.
doing what is needed to get the most out of knowledge resources.
Analyse Existing Infrastructure
Aligning Knowledge Management
and
business strategy
Knowledge Management Architecture
and Design
Knowledge Audit and Analysis
Designing the Knowledge Management Team
Creating the Knowledge Management System Blueprint
Developing the Knowledge Management
System
Pilot Testing & Deployment
Using
RDI Methodology
Leadership
And
Reward Structures
Real-Options Analysis For Knowledege Management
10-Steps
-
Understand the existing network and components
-
Analyse the current infrastructure
-
Identify the gaps
Step 2: Aligning KM and Business strategy
-
Raise KM platform design to the level of business strategy
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Pull strategy down to the level of systems design
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Audit and analyse
-
Select Audit method
-
Assemble audit team

Step 5: Designing the Knowledge management Team
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Identify key stakeholders: IT, management and end users
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Identify sources of requisite expertise
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Balance technical and managerial expertise
-
Identify critical points of failure

Step 7: Developing the KMS
-
putting together a working system.
Step 8: Pilot testing & Deployment Using RDI Methodology
Step 9: Leadership and Reward structure
-
incentives, reward structures to motivate
-
Setting an example to follow
Phase 4:
Metrics For Evaluation
Step 10: Real-Options Analysis For Knowledge Management
-
Measuring ROI
-
Financial and competitive impacts
-
Process of selecting an appropriate set of metrics
-
Should meet the need of users
-
Pilot projects with high payoffs
-
Identify and isolate failure points
-
Using RDI(result-driven incremental) methodology to
deploy the system

-
Identify the components and infrastructures
-
seven-layer architecture
-
Infostructure
-
Identify the interface layer components
-
Identify the collaborative intelligence layer components
-
Provides a plan
-
Understand the seven-layers
-
Position to a feasible level where benefits exceeds costs
- Future-proofs

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