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Ezra Beernink

on 27 July 2017

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Transcript of SERVICE DESIGN

Een kennismaking met innovatie
Wat is service design
Waarom service design?
Hoe gebruik je service design
Wanneer gebruik je service design?
Customer journey map
Service blueprint
Stakeholder map
Service design en scrum
Service design definiëerd de 'waarom' en 'wat',
Scrum gaat over implementatie en iteratie.
hoe implementeer je service design?
Full transcript