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Saturday 16

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by

English4callcenters .com

on 23 May 2016

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Transcript of Saturday 16

Conversation -
Call centers life

What do you know about these call centers?
Make couples and answer the following questions
Opinion
Answer the following question with fluency and intonation
Why do you want to work in a call center?

What are the benefits of working in a call center?
Role play
Practice the role play with your partner and then act it out.
A. You work at Pizza Hut's call center and you take a call from a customer.

B. You are the customer and you are calling Pizza Hut to order a pizza.
Interview someone
Prepare some answers for the questions and then, One student will come to the front pretending to be the recruiter of a call center and will answer the students questions.
Example:

Student
: How much do you pay?

Recruiter:
We pay $600 a month.
Role play
Practice the role play with your partner and then act it out
A. You are the recruiter of a call center and you interview someone. Make a decision based on his/her profile and English level.

B. You are the interviewee and you answer all the questions correctly.
Remember, Your confidence is very important!
Create a commercial
Make groups and create a commercial about the following call centers
Full transcript