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Copy of Copy of TIMELINE
Transcript of Copy of Copy of TIMELINE
Launched Salesforce.com to Australia &
Time it took
to get to that point...
Salesforce.com helps us transform how we work together, communicate and engage our customers to drive revenue....
CORE - 1988
Billing & Payroll - 1960
Lotus Notes - 2000
...and then we shifted gears, gaining stronger alignment between sales & marketing
Digital Body Language
No passing spreadsheets through email
"Part of my success to sign up FSC Mauritius was picking them out of a pile of other leads...I was able to see from Eloqua Profiler that the initial trial user had been looking at the website regularly. That is the main reason that I decided to contact them...."
Analytics & Insights
Who's visiting our websites?
Who is receiving and/or opening marketing emails?
How recently did they engage with us?
All in the last 12 months
IN A JOURNEY
Analytics & Insights
One Wiley (Australia GE & Schools)
Asia Sales Teams
Customer & Transaction Data
Alignment with Service Cloud
GR Email Marketing
Add ISBN level product data
Improve Opportunity & Activity workflows
Improve efficiency of Opportunity creation
Emailing and mass emailing from within Salesforce
Marketing generated templates & tracking capability
Full-time Salesforce.com Trainer
Yearly Releases - February, June & October
Ongoing Monthly Maintenance
Curriculum for Ongoing Training
Real Time Dashboards & Reporting
Building a Center of Excellence