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Copy of Copy of TIMELINE

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by

Eric Toaster

on 29 September 2014

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Transcript of Copy of Copy of TIMELINE

1960 - 2000
12
Months

Global
Education
Launched Salesforce.com to Australia &
North America
Time it took
you
to get to that point...
& beyond
Salesforce.com helps us transform how we work together, communicate and engage our customers to drive revenue....
Perspective
CORE - 1988
Billing & Payroll - 1960
Lotus Notes - 2000
2010
Account &
Contact
Management
24 Months
Opportunity
Management
Chatter
...and then we shifted gears, gaining stronger alignment between sales & marketing
Demand
Generation
Social
Email
Digital Body Language
Web Forms
Lead Management
No passing spreadsheets through email
Sales
Enablement
Business
Alignment
"Part of my success to sign up FSC Mauritius was picking them out of a pile of other leads...I was able to see from Eloqua Profiler that the initial trial user had been looking at the website regularly. That is the main reason that I decided to contact them...."

Stephen Ostercamp
Productivity
Sales
Enablement

Analytics & Insights
Support
Who's visiting our websites?
Who is receiving and/or opening marketing emails?
How recently did they engage with us?
Build Community
Wiley
Wiley
1807

Opportunities
360
All in the last 12 months
SQL
MQL
Conversion
SAL
PARTNERS
IN A JOURNEY

One Wiley
Sales Enablement
Productivity
Analytics & Insights
Support
One
Wiley

Salesforce.com
One Wiley (Australia GE & Schools)
Asia Sales Teams
Customer & Transaction Data
Alignment with Service Cloud
Demand Generation
GR Email Marketing
Australia GE
Australia Schools
Add ISBN level product data
Improve Opportunity & Activity workflows
Improve efficiency of Opportunity creation
Emailing and mass emailing from within Salesforce
Marketing generated templates & tracking capability
Full-time Salesforce.com Trainer
Yearly Releases - February, June & October
Ongoing Monthly Maintenance
Curriculum for Ongoing Training
3 Months
(excluding Products)
3-6 Months
6-12 Months
Real Time Dashboards & Reporting
Global Collaboration
7,795
&
220M
o
100%
Building a Center of Excellence
Full transcript