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Active Listening Skills
Transcript of Active Listening Skills
Active listening is a way of
Effective communication and understanding are made possible by active listening.
Active listening takes practice!
What does active listening look like?
= Look interested - get interested
= Involve yourself by responding
= Stay on target
= Test your understanding
Hearing is NOT the same as Listening!
1. Pay attention
2. Show that you are listening
3. Provide feedback
4. Respond appropriately
5. Defer judgment
What are the five key elements of active listening?
Face the speaker
and give them your attention
Don't look around the room
, at other people or things in the room
Refrain from side conversations
(even if you are whispering!)
1. What is paying attention?
Be aware of your
(crossed arms, fidgeting, yawning, head down)
Offer some facial expressions, like a
nod or a smile
Respond with "short" verbal comments
2. How do you show that you are listening?
It takes a lot of concentration and determination to be an active listener
Old habits are hard to break
Be deliberate with your listening
Your goal is to truly hear what the other person is saying
Ask questions, reflect, and paraphrase
Start using active listening today
C. Rogers, R.E. Farson, Active Listening, Excerpt from Communicating in Business Today, ed. R.G. Newman, M.A. Danzinger, M. Cohen, D.C. Heath & Company, 1987
= Evaluate the message
= Neutralize the feelings
And now let's put what we've learned into practice.
3. How do you provide feedback?
Reflect on what has been said by
"Paraphrasing" is the restatement of information in your own words
Paraphrasing helps you to ensure your understanding is correct
4. What is responding appropriately?
the speaker unnecessarily
Respond openly and honestly
, with an appropriate tone
"Treat others the way you would want to be treated."
5. How do you defer judgment?
Avoid making assumptions
Be empathetic and nonjudgmental
Consider the "other point of view"
Listen to the entire message
before interjecting your own comments
Friday, September 12, 2014
How do you know when someone is listening to you? What are the key signs?
How do you know when someone is not listening to you? What are the key signs?
An Active Listening Activity:
I am going to read you a brief story about a train that you need to pay close attention to as I am going to ask you a question about the situation being described.
You may want to make notes as you read the story.
On the exit ticket provided, write your name and two active listening skills you learned today.
Take a minute to fill out the Self-Evaluation Active Listening Skills.
Be honest in your responses.