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Front office 6

check in and chek out
by

Go English Live

on 23 April 2014

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Transcript of Front office 6

Check in and Check out
FONTS
The end
Payment methods
Para preguntar como quieren pagar .
Key card and how to use it
Checking out ( 1 PM)
Let's see an example situation.
During check-in always ask guests for their identification ( ID)
" Can I see your ID and have your personal information, please"
My email is Ana_Rivers@gmail.com
under score
At
Email signs =
/ = slash
_ = under score
- = hyphen
. = Dot

Numbers
My telephone number is
456-3925
One word numbers
Check - In ( 3 PM)
2405 Mississippi st, Edge City, Minnesota, 93452 United states.
In the US the adress is made of

25
I need 2 nights.
OK great, so you will be with us for 2 nights. Can you please sign the hotel register ?
How many nights would you like to stay with us sir ?
What payment method would you like to use?
cash or credit card?
When the costumer wants to pay with their credit card ...
1) Can I please have your card?
5) Please sign here.
4) Ok can you please enter your pin
3) How many monthy quotes?
2) Debit or credit ?
How do I use the key card?
At checking out ask guest for the key card.
Ask them to fill out the survey while the bell boy verifies everything is ok in the room.
Just one moment, the bell boy will go up and verify.
Could you please fill out the survey ?
Time for the bill
Two people or more?
Whats on the bill?

The bill includes room service, mini bar and hotel charge.
You total for two night stay would be $120, $60 per night.
Capital - lower case
Sir - Señor
Ma'm - Señora
Miss - Señorita
Aa- Bb- Cc
1 - one
2-two
3-three
4-four
5-five
Two word numbers
Tewnty-five -25
Thirty-six 36
Fourty-eight 48
three nine -
Say it in groups
My key card doesn't work?
Just one moment I will fix it for you.
You just have to put it in front of the sensor then open the door.

Would you like seperate bills?
" Do you want the consumption and hotel charge separate? "
"Is the room being charged to any company? "
AM- Morning
PM - Afternoon

street name
The house number
New Jersey
Egg Harbor.
sycamore ave,
zip code
two five
Four five six -
The hotel room must be paid upfront.
city
08234
state
My address is
6-six
7-seven
8-eight
9-nine
10-ten
Let's practice
699 4586
744 8978
566-0165
o=oh
Remember there are 2 kinds of numbers
reference numbers
Count numbers
room 101
$200
Let's practice
Please take notes
9966 KENDAL DRIVE ORLANDO, FL 32817
338 MANTIS LOOP APOPKA,FL 32703
2906 MONICO CT apt 3 ORLANDO FL 32803
Answer key
Let's practice
My email is
manager@hotelrichmond.com
NY_sales@marriot.com
Monthly quotes
US credit cards
The Credit card takes all payments to 12 or 24 months
so just put one
Se tiene que pagar por adlantado
you can ask
education platforms
Can you spell that please.
Can you speak slower. please
Can you repeat that please?
Can I have your key-card , please.
Could you please fill out the survey?
" Do you want the consumption and hotel charge separate? "
"Is the room being charged to any company? "
No , thank you
Yes , please
Yes, it is . The company's name is AT&T.
No, it's not
Answers
Answers
Question
Question
Let's practice
Front office 5
Full transcript