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Presentation for EDL 515

Bill Mann

on 8 July 2013

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Transcript of Starbucks

Starbucks: In the Beginning
Physical Environment
Stores are clean and organized.
All employees are responsible for cleaning everything.
Stores present a sleek and modern image.
Interpersonal Relationships
Interpersonal relationships are a vital part of the Starbucks experience.
Employees are seen as family and effort is made to work with employees' needs.
Company invests in their employees' education through tuition reimbursement.
Many employees maintain friendships with coworkers outside of work.
Rituals of the Organization
Team building is very important. Each location has freedom to develop rituals for team building.
Some rituals are used to create a pleasant experience for customers. These include writing the customers' names on their cups with instructions. Regular customers are greeted by name.
Dress Code
Basic uniform is black pants, white shirt, and a green apron. Hats are optional and may be plain black or Starbucks hats.
Some locations allow khaki pants and green shirts.
In researching Starbucks, some underlying assumptions have presented themselves. Employees and customers are treated as family. Care is taken at each visit to ensure that each customer is treated with respect. The environment is also important to the company. It is easy to see this by examining their recycling campaign and their work in local communities, as well as in communities in other countries.

Observable Organizational Values and Beliefs
As a company, Starbucks gives back to the community in many ways:
Food considered expired by Starbucks' standards is donated to local food banks.
Stores promote reusable cups through use of discounts.
Provides clean water facilities to impoverished farmers.
Employees participate in Partner Volunteer Days all over the country.
Janine Archer Migdalia Rosario
Brian Endler Cristina Stevens
Charles Mann Avery Wiles

EDL 515-Organizational Leadership
July 8, 2013
Glenda Chachere
Global Starbucks In-Store Experience Survey. [Image]. Retrieved July 6, 2013 from: http://www.customercrossroads.com/photos/uncategorized/2007/10/05/starbucks0


Love coffee, love people. [Image]. Retrieved July 6, 2013 from: http://careers.starbucks.co.uk/

Starbucks Barista Employee. [Photograph]. Retrieved July 7, 2013 from: http://www.opposingviews.com/sites/opposingviews.com/files/imagecache/300x2


Starbucks Coffee (2008, October 9). Starbucks: In the beginning [Video file]. Retrieved from Youtube website:


[Untitled collage photographs]. Retrieved July 6, 2013 from: http://www.starbucks.com/blogmedia/113b9d8c-314a-4219-afd3-7817211a69fc

[Untitled image of Starbucks’ interior]. Retrieved July 7, 2013 from: http://www.hiltonsandiegobayfront.com/uploads/images/Hotel%20Services/Starbucks_banner.jpg

[Untitled image of Starbucks’ uniform]. Retrieved July, 6, 2013 from: http://www.polyvore.com/my_starbucks_uniform/set?id=1266879
Full transcript