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jaira magahis

on 14 December 2013

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Transcript of Etiquettes

Angelica Gonzales
Jaira Magahis
Alex Albor

MR. San Pedro


Kinds of Etiquette's
Professional Business
Meeting Etiquette
Internet or Cyber Etiquette
Professional Phone Call or Text Etiquette
What is Business Meeting and Professional Business Etiquette?
Business Meeting
A business meeting is a gathering in which a purposeful exchange or transaction occurs among three or more people with a common interest, topic, or problem.
Business Etiquette
Business Etiquette simply a means of maximizing your business potential by presenting yourself favorably.
What is Etiquette?
Etiquette is the conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life.
15 Business Etiquette rules that every professional needs to know:

Always say your full name
In a business situation, you should use your full name, but you should also pay attention to how others want to be introduced.

Always stand when you're being introduced to someone.
"Standing helps establish your presence. You make it easy for others to ignore you if you don’t stand. If you are caught off guard and cannot rise, you should lean forward to indicate that you would stand, if you could."

Only say 'thank you' once or twice during a conversation.
"You need to say it only once or twice within a conversation.
Send separate thank-you notes to everyone involved.
You should send thank-you notes within 24 hours and you should send separate notes to everyone you want to thank.

Never pull out someone's chair for them.
It's OK to hold open a door for your guest, but Pachter says you shouldn't pull someone's chair out for them regardless of gender.

Don't cross your legs.
Both men and women do it, but it can be distracting and even too sexy for a professional setting
Keep your fingers together when you point.
Point with an open palm, and keep your fingers together.
Always break bread with your hands.
you should never use your knife to cut your rolls at a business dinner.
Do not push away or stack your dishes
Never ask for a to-go box.
You are there for business, not for the leftovers.
Keep the food options balanced with your guest.
This means that if your guest orders an appetizer or dessert, you should follow suit.
If the host follows certain dietary restrictions, consider the restaurant they're taking you to before ordering.
Most people do not impose their dietary choices on others. Nevertheless, you can often judge what to order by the type of restaurant she chooses.
Know where to properly place plates and silverware.
Food is placed to the left of the dinner plate. The words food and left each have four letters; if the table is set properly, your bread or salad or any other food dish, will be placed to the left of your dinner plate. Similarly, drinks are placed to the right of the dinner plate, and the words glass and right contain five letters. Any glass or drink will be placed to the right

of the dinner plate. Left and right also work for your utensils. Your fork (four letters) goes to the left; your knife and spoon (five letters each) go to the right.
The host should always pay.
If you did the inviting, you are the host, and you should pay the bill, regardless of gender.
Prepare a polite exit.
you need to be the one talking as you're making the exit. "Remember to leave when you are talking. At that point, you are in control, and it is a much smoother exit
Golden Rule:

Treat others as you would like to be treated.

Platinum Rule:
Treat others as they would like to be treated.
Most important thing to remember is:
The way you treat people is
NOT about who they are, but
rather about who are you!
Professional Business Etiquette
Internet or Cyber Etiquette
What is Internet Etiquette?
Internet Etiquette or Netiquette
The proper way users conduct themselves in an online environment. It is good netiquette. Good behavior online is proper etiquette. The rules of internet etiquette are implied by social norms, customs, and culture.
Top 10 Cyber Etiquette Tips.
Exercise the Golden Rule
Do unto others as you would have them do unto you.
Remember everything you post online is public
It doesn't matter whether or not you delete the message or text. If you've published it, it's traceable.
when you're emailing or posting something.
Speak kindly.
Don't post things when you're angry.
It's never a good idea to post something when you're emotional.
Use different usernames and passwords.
Don't use the same one all the time. Many teens use the same username and password for all of their sites and this is not a good idea. If someone figures out your security information, they'll have access to everything.
Don't make up silly email addresses
You will use your email address for college applications, job applications, resumes, and scholarship opportunities.
Don't post pictures of yourself or others unless you mind them being shared with everyone.
Be very selective of what you upload on the computer. Always have your parents review it before you post it. If your parents don't approve, you shouldn't be putting it on the internet.
Don't talk to strangers.
Don't get into chat rooms and reveal confidential things about yourself.

Don't give out personal and confidential information online.
Set time parameters on how long you're on the computer.

The computer will never take the place of a person. Too much of anything is unhealthy, so don't let cyberspace consume your life.
Professional Phone Call Etiquette.
What is Professional Phone Call Etiquette?
Professional Phone Call
means etiquette on the phone. which means you don't slam the phone on people, do not play pranks, don't drop the phone suddenly, don't keep the caller waiting for too long, and do introduce yourself.
8 Professional Phone Call Etiquette Tips:
Announce your name when picking up the ph
• When answering your phone, use a proper greeting and announce your full name

Be aware of your speaking volume.
• Some people just don't know how loud they are, especially when their attention is focused on the person on the other line
• People need to be reminded to speak in a quiet, conversational voice
• If people around you start glaring at you, lower your voice

Answer Promptly
Callers don't like to wait too long for the phone to be answered, otherwise they may assume your company is closed for the day or that you're too busy to tend to customers' needs.
Conflict Management
Unhappy clients have been known to take out their frustrations on the first person they encounter when they call to complain about a product or service
The key to maintaining excellent customer service is to refrain from responding in-kind to a rude customer

Don't answer your phone when meeting with others.

At a meeting or meal, if you answer a call, you're basically telling the person you're meeting with that someone else is more deserving of your time than they are
If you are expecting an important phone call during your meeting and there's no way you can reschedule it, then make sure to let the person you're meeting with know ahead of time.
Unpleasant Noise
Don't answer telephone calls when you're chewing or drinking
Likewise, drinking should be kept to a minimum and using a straw to get the last ounce is an atrocious sound, whether on the telephone or in person

Don't place your phone on the table when meeting others.
this is another way of showing the person you're meeting that they're not worth your time
it shows that you’re ready to drop then and connect with someone else

Respect quiet zones.
If you're in the middle of a meeting or a conference, it's rude to have your phone go off and disrupt the speaker and everyone in the audience

Bonus Tip:
Full transcript