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Employer Ownership of Skills (EOS) Case Studies, 2014-2015

by Greater Manchester Chamber of Commerce's Skills and Development Team
by

Clare Clark

on 17 June 2016

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Transcript of Employer Ownership of Skills (EOS) Case Studies, 2014-2015

Sales & Marketing
2014-15 EOS Case Studies
Greater Manchester Chamber of Commerce
Health & Social Care
Construction
Facilities
Legal
Engineering
Hospitality
Total People
Morgan Sindall
Beth Harcourt
West Cheshire College
West Cheshire College
Emma Masser
Morgan Sindall
B4Box
Stephen Healy
Mantra
Edward Wallace and Richard Walker
Manchester Metropolitan University
MMU
Emily Hemlin
Alliance Learning
Alliance Learning
Employer - Silcoms Ltd
Frederic Robinsons
Employer - Almond Pub Group
Total People
Dave Wedgbury has worked for Morgan Sindall for 8 years as a National Grid ‘Competent Person’ responsible for supervising various teams working within live substation environments.

Dave has an ambition to work within the Safety, Health, Environment and Quality team to support and promote a positive safety culture.

Dave was selected to attend this programme to further develop his team leading skills and enhance his inter-personal skills and techniques.

Tutor Frank Connolly confirmed that Dave was confident, enthusiastic and provided valued support, assistance and guidance to other learners on the programme on the exercises and tasks set throughout the programme.

Dave scored within the top 5% of his peers in his ILM Technical certificate and Functional Skills exams. He also completed his competency-based QCF/NVQ qualification having undergone a variety of assessment methods (observation, product evidence gathering, questioning and professional discussion).

Each year within Morgan Sindall, the business runs a Safety, Health, Environmental and Quality (SHEQ) ‘professionals’ conference in which approximately 80 SHEQ professionals from across Morgan Sindall are invited.

Dave was invited to join the SHEQ conference in July of this year by his business unit SHEQ manager.

Dave is also now undertaking a NEBOSH Construction Certificate via distance learning. This qualification will help to broaden Dave’s understanding of
key health and safety issues across the construction industry.

After leaving school Beth started working part time in Asda for a year and half whilst completing her A Levels at Cheadle and Marple Sixth form.

“When I left college and was looking at what to do next, I felt university wasn’t the option for me. I wanted to stand out from everyone else and I thought an Apprenticeship would be the perfect route to do this."

Beth applied for a Social Media apprenticeship and gained a 12-month position with DJS Research, a UK-based market research company that work with consumer and business to business audiences across the globe.

“Whilst at the Juice Academy I learnt about all things Social Media such as scheduling posts, running online competitions, creating content and SEO. They actually work in the industry so everything they teach is up-to-date and relevant. You also learn real life skills like how to behave in the workplace and being more independent.

Due to Beth’s hard work and commitment she managed to complete all of her work on time.

“Beth’s work was to a very high standard, and her eagerness to learn came across in everything she wrote. She always completed her work on time and often asked for more to do!” - Dave Murat, Assessor for Total People.

Beth has now completed her Apprenticeship and has signed up to do her Level 4 Higher Apprenticeship in Social Media with Total People.

Jade had previously completed a Level 2 qualification in Health & Social Care with the Skills Company.

In 2014-15 she successfully completed a Level 3 Qualification in Health & Social Care.

This qualification has helped Jade progress and become a Senior Care Assistant with more job responsibilities and better career prospects.

Jade is now looking to progress onto an LS Management qualification in Health & Social Care, with the ultimate goal of qualifying as a Nurse.
Stephen was referred to B4Box via the Job Centre as a NEET (Not in Employment, Education or Training).

Although he gained a Diploma at College Stephen was unable to secure any employment in the construction industry despite almost 50 job applications.

Stephen applied to B4Box's ‘Building Maintenance, Multi-Trade Repair and Refurbishment’ apprenticeship in his home town of Stockport.

The breadth of the qualification’s on-site competencies across joinery, masonry, plumbing, plastering, roofing, tiling, and painting and decorating produces extremely flexible operatives highly desired by employers because of their ability to work efficiently on the most complicated projects where competence in several trades is required.

Stephen was scheduled to complete in October 2015, but was actually able to achieve 3 months ahead of schedule.

The flexibility of the Employer Ownership of Skills funding allowed this early achievement.

The excellence of Stephen’s work and his thorough, well-presented portfolio of evidence made Stephen a role-model to other apprentices.

Stephen successfully achieved each respective element of his full-framework apprenticeship ahead of schedule: Diploma, NVQ, Functional Skills (Maths and English), Maths Functional Skills, Employee Rights and Responsibilities, Personal Learning and Thinking Skills.

Stephen has used his apprenticeship to develop into an accomplished multi-skilled building operative completing high-quality work and efficiently meeting client deadlines to the same standard as trades-people who have been in the industry for decades.

Since obtaining his apprenticeship Stephen has already been promoted to the position of Team Leader at B4Box with responsibility for managing his own repair projects and a small group of operatives.
Both learners were in settled positions at the Transport office at Cardinal Maritime, but realised that the apprenticeship would enhance their knowledge of the industry and evidence their understanding, coupled with the Maths, English and ICT elements of the apprenticeship.

A 12 month period was set for all elements, with priorities being set by assessor and learner.

Communications, via the Smartassessor online assessment tool, allowed regular contact and questions to be raised throughout the course as and when they arose.

The sitting of English, Maths and ICT tests at the Mantra site in Middleton also allowed valuable time for catching up.

Edward and Richard have completed level 1 results in Maths, English and ICT, Level 2 Employee Rights and Responsibilities, and also the 9 units of the Traffic Office Award.

Richard and Edward are hoping that the recognition this brings with a wider range of knowledge of the wider industry in general will allow progression through the company.

Richard and Edward are hoping that the recognition this brings will allow progression through the company now with a wider range of knowledge of the wider industry in general.

Although both learners are involved in the road haulage part of the industry, the knowledge gained and evidenced over other parts of the supply chain will serve them well with the wider logistics used by the company in the form of air and sea freight.
Emily
Silcoms Ltd have been recruiting apprentices through Alliance Learning for over 20 years.

Their 3 EOS apprentices are following a 4-year Mechanical Engineering apprenticeship which will lead them to achieve an Extended Diploma in Mechanical Engineering by May 2016.

The course consists of practical training at Alliance Learning’s centre covering hand fitting, conventional turning, milling and CNC.

Not only do the learners gain knowledge and practical experience of working with equipment; but they also gain valuable softer skills and strengthen their knowledge of functional skills, such as Maths, English and ICT.

All 3 apprentices are now working at Silcoms 4 days a week and attend Alliance Learning on a day release to continue working towards their level 3 City & Guilds technical training in Mechanical Engineering.

Silcoms Ltd have also supported the learners to undertake additional duties and courses outside of their qualification in order to enrich the learners’ experience, such as: CNC work, practical fitting work experience and an Abrasive Wheels course.

As Silcoms has an aging workforce each of the apprentices will have the opportunity of progression dependent on their capabilities. The apprentices will have the opportunity to progress and complete technical certification in Mechanical Engineering. This will be up to and including HNC.
Frederic Robinsons
The Almond group is part of the Robinsons brand and has 5 pubs in the Stockport area, all driven by a carvery-based menu. The Puss in Boots is a location that has been driven by different specials nights as well as good wet sales.

The Puss in Boots location joined the apprenticeship scheme 18 months ago: the General Manager Nicolas Bateman completed the Level 3 qualification in Supervisor and leadership with a personal licence, customer service and wine service.

There have recently been 7 achievers (as of July 2015) and a further 10 learners are currently on programme.

In the last 4 months 4 new learners have joined the scheme at the Puss in Boots site: Michelle, Jay, and Georgia (all Level 2 learners) and Lisa (Level 3). All learners are on 12-month courses.

Achieved- Nicolas Bateman has completed the course and the plan is that the other 4 students will also complete their courses with the support from the assessor Gemma Dimelow as well as the Almond Group and Managers.

The next steps are to continually identify appropriate learners who will be an asset to the Almond Group as well as develop their own knowledge and learning
Mantra
The Skills Company
Jade Wilson
I studied for A Levels in Law, Psychology and English, and found that I loved studying Law. I knew that I wanted to carry on with a career in Law.

I attended an assessment day at the Chamber, during which all of the participating law firms selected candidates to invite for interview. I was offered an apprenticeship with Pannone (now Slater & Gordon).

One of the key achievements for me has been passing the apprenticeship and the extra MMU Award. I have passed exams in Introduction to Law and Practise, Law of Tort, Civil Litigation, Client Care/Skills and Contract Law.

Other achievements include meeting other paralegal apprentices and creating both professional and personal friendships and carrying out a mini pupillage at St Johns Building chambers for 3 days in March 2015 gaining experience shadowing barristers.

Beginning to draft legal documents and complex letters on client files.

Being offered a permanent role to work at Slater & Gordon as a paralegal beyond the apprenticeship

My planned next steps are to work for Slater & Gordon as a paralegal 4 days a week whilst attending MMU 1 day a week on a part time law degree. During this time I plan to gain as much experience as possible in my department as well as carrying out further mini pupillages at other barristers chambers to broaden my knowledge and experience of other areas of law.
Background
The Almond group have 5 pubs in the Stockport area which are all driven by a carvery based menu with additional specials from the kitchen. The Puss in Boots is a location that has been driven by different special night as well as good wet sales.
The location joined the apprenticeship scheme 18 months ago with the General Manager himself Nicolas Bateman taking on the Level 3 in Supervisor and Leadership with a personal licence, customer service and wine service. He has recently completed the course and is encouraging his staff to get involved.
The Pub group is part of the Robinsons brand, and have supported and continue to support apprentices
There has recently been 7 achievers ( July) of which there is a presentation arranged to give out certificates and a further 10 on programme at the moment.

Activity and Timescales
In the last 4 months 4 new learners have joined the scheme at this site:
Michelle- in the kitchen who is working towards improving her skills as well as improving her maths and English. Level 2
Jay- in a duel role he is trying to improve and develop his skills across the board through the course Level 2
Lisa- is taking on the level 3 in supervision and leadership full apprentership including level 2 maths
Georgia- has started level 2 in BII Licensed Operation
All of these are on a 12 month course and are progressing well within their chosen topic.

Outcomes Planned or Achieved
Achieved- Nicolas Bateman has completed the course and the plan is that the rest of the students stated above will also complete their courses with the support from the assessor Gemma Dimelow as well as the Almond Group and Managers.

Next Steps
Next steps are to continually identify appropriate learners who will be an asset to the Almond Group as well as developed their own knowledge and learning
Background
After leaving school Beth started working part time in Asda for a year and half whilst completing her A Levels at Cheadle and Marple Sixth form.

“When I left college and was looking at what to do next, I felt university wasn’t the option for me. I wanted to stand out from everyone else and I thought an Apprenticeship would be the perfect route to do this. If you go to university to study marketing you only come out with a qualification, whereas with an Apprenticeship you get the qualification, work experience and the chance of a full time position doing the actual job at the end of it.”

Beth started to look for Apprenticeships online and came across a Social Media position advertised on Indeed. After applying for the vacancy, Beth was invited to “Bootcamp” at the Juice Academy, where she fought off tough competition and gained a position with DJS Research, a UK-based market research company that work with consumer and business to business audiences across the globe.

“ I had applied for a lot of low paid Apprenticeships, so to get one that was offering a decent salary within an industry leading company AND in a central location it was really rewarding.”

Activity and Timescales
Beth enrolled onto a 12 month, Level 3 Social Media for Business Apprenticeship with training provided by The Juice Academy and assessed by Total People. “Whilst at the Juice Academy I learnt about all things Social Media such as scheduling posts, running online competitions, creating content and SEO. They actually work in the industry so everything they teach is up-to-date and relevant.”

“You also learn real life skills like how to behave in the workplace and being more independent. The Juice Academy and Total People make a conscious effort that you can see to help support young people settle in and feel more comfortable, which is a big help especially if you’ve never had a job before.”

Outcomes Planned or Achieved
“I got to bring the skills I learnt whilst training back to the workplace to help further my team. For example we had a few problems with our Social Media Management tools. With learning at the Juice Academy I was able to suggest other alternatives, which we found after put in place not only solved the problem but made the team work more efficiently.”

Due to Beth’s hard work and commitment she managed to complete all of her work on time.

“Beth’s work was to a very high standard, and her eagerness to learn came across in everything she wrote. She always completed her work on time and often asked for more to do!” - Dave Murat, Assessor for Total People.

Next Steps
Beth has now completed her Apprenticeship and has signed up to do her Level 4 Higher Apprenticeship in Social Media with Total People.

“I really enjoyed the Level 3 programme, the mentoring was fantastic. I’d definitely recommend an Apprenticeship with the Juice Academy or Total People to anyone, I’ve not gone anywhere else, so I think the proof is there!”
Background
Jade has previously completed a L2 qualification with the Skills Company in Health & Social Care as a Care Assistant in care homes

Activity & Timescales
To complete an L3 Qualification in Health & Social Care

Outcomes Planned or Achieved
Successful completion of L3 Qualification in Health & Social Care. This funded qualification has helped Jade progress and become a Senior Care Assistant with more job responsibilities and better career prospects

Next Steps
Jade is looking to progress onto an LS Management qualification in Health & Social Care, which will enable Jade to reach the goal of getting into Nursing
Background
Emma is a senior support worker who works full time in a residential dementia service. Emma oversees the running of the shift and staff on her service when she is on duty; she is also the staff member to deal with any GP or other visits concerning her residents. Emma is a dedicated staff member and full time mother of five young children. When I first met with Emma she was already on programme, but hadn’t engaged fully with the previous assessor. She was nervous of the qualification and doubted herself greatly. She was struggling to juggle her work life balance along with the extra added pressure of the qualification.

Activity and Timescales
I spent some time with Emma initially in two, three hour slots to establish how she learnt best and we broke down the work into small achievable chunks that Emma felt comfortable with. We would look through the assignments together and found a system that worked. The administrator in the service agreed to be the middle man in that I would send her the assignments and she would print them off for Emma. Also scannned them back to me if I wasn’t at the service. We found this worked extremely well and E seemed to begin to thrive and engaged fully. As Emma was so behind she had a lot of assignments to complete, so we spent half a day going through the assignments’, Emma felt at this time she was able to produce the work and seemed keen to complete it. We looked at time scales and Emma felt that she could complete one assignment within a few days. We also found that Emma was a lot better voicing her answers and not writing, so we covered some Diploma work with professional discussion. I called Emma one day and as she answered the phone, the first word she said was, “I have pen to paper as we speak” Brilliant!!

Outcomes Planned or Achieved
Emma pulled back and achieved a lot of work, which was highly pressured whilst coping with her home and work life. I have seen her confidence grow within her work role and also as a person.

Next Steps
Emma is keen to complete short courses to enhance her knowledge more.


Background
Stephen was referred to B4Box via the Job Centre as a NEET (Not in Employment, Education or Training) young person who was keen for an employment opportunity in construction. After leaving school Stephen had gone on to his local College to undertake training in Joinery. Although he was successful in obtaining Diploma qualifications at College Stephen was unable to secure any employment in the construction industry despite almost 50 job applications. Stephen was frequently told by construction firms that they could not employ him because he had no on-site experience. The only work experience Stephen could find was from a cleaning job that was based on a zero-hours contract.
When Stephen found out that B4Box were offering construction apprenticeships in his home town of Stockport he had no hesitation to apply. This was the opportunity he had been desperate for. Not only did B4Box offer Stephen the chance of paid employment in his preferred industry but they also provided the prospect of learning new skills on the job, whilst at-the-same-time studying for industry-accredited vocational qualifications that would evidence his on-site experience and competency.

Activity and Timescales
Stephen’s chosen apprenticeship at B4Box was in ‘Building Maintenance, Multi-Trade Repair and Refurbishment’. In keeping with Stephen’s determination to make the most of his apprenticeship opportunity and secure a long-term career in the construction industry, the multi-trade apprenticeship Stephen undertook was a perfect fit. The breadth of the qualification’s on-site competencies across joinery, masonry, plumbing, plastering, roofing, tiling, and painting and decorating produces extremely flexible operatives highly desired by employers because of their ability to work efficiently across a range of activities and on the most complicated projects where competence in several trades is required.
Stephen started his apprenticeship in October 2013 and was scheduled to complete in October 2015. However, as demonstration of Stephen’s personal drive and commitment to his apprenticeship he was actually able to achieve 3 months ahead of schedule. The flexibility of the Employer Ownership of Skills funding supported this early achievement. Particular credit must go to Stephen’s extra effort to learn and gather competency evidence at every opportunity so that he could successfully progress through all assessments first-time. This impressed both his assessors and work colleagues. The excellence of Stephen’s work and his thorough, well-presented portfolio of evidence made Stephen a role-model to other apprentices.

Outcomes Planned or Achieved
Stephen successfully achieved each respective element of his full-framework apprenticeship ahead of schedule: Diploma, NVQ, Functional Skills (Maths and English), Maths Functional Skills, Employee Rights and Responsibilities, Personal Learning and Thinking Skills.
Stephen has used his apprenticeship to develop into an accomplished multi-skilled building operative completing high-quality work and efficiently meeting client deadlines to the same standard as qualified trades-people who have been undertaking that job role in the industry for decades. Stephen’s technical skills and competency allow his B4Box team to consistently complete their projects ahead of schedule and with zero snags.

Next Steps
Since obtaining his apprenticeship Stephen has already been promoted to the position of Team Leader at B4Box with responsibility for managing his own repair projects and a small group of operatives. Stephen has also signalled his intent to continuously develop and manage his long-term career by requesting to move on a higher level qualification in Occupational Work Supervision with B4Box.

Background
Both learners were settled in their positions in the Transport office at Cardinal Maritime, but realised that the apprenticeship would not only enhance their knowledge of the industry, but also evidence their understanding.
This, coupled with the Maths, English and ICT elements of the apprenticeship both learners saw this as a progression route to be used.

Activity and Timescales
A 12 month period was set for all elements, with priorities being set by assessor and learner.
Communications via Smartassessor online assessment tool allowed regular contact and questions to be raised throughout the course as and when they arose.
The sitting of English, Maths and ICT tests at Mantra site in Middleton also allowed valuable time for catching up and additional evidence to be raised and captured.

Outcomes Planned or Achieved
Edward and Richard have completed level 1 results in Maths, English and ICT. Level 2 Employee Rights and Responsibilities. And also the 9 units of the Traffic Office Award.
Richard and Edward are hoping that the recognition this brings will allow progression through the company now with a wider range of knowledge of the wider industry in general.

Next Steps
Richard and Edward are hoping that the recognition this brings will allow progression through the company now with a wider range of knowledge of the wider industry in general.
Although both learners are involved in the road haulage part of the industry, the knowledge gained and evidenced over other parts of the supply chain will serve them well with the wider logistics used by the company in the form of air and sea freight.
Background
I studied for A Levels in Law, Psychology and English, and found that I loved studying Law. I knew that I wanted to carry on with a career in Law as my goal.
I had already heard about the apprenticeships through the Greater Manchester Chamber of Commerce, and decided to apply. I had worked through my A Levels, so had experience of juggling both, and I knew I was able to do it effectively.
I attended an assessment day at the Chamber, during which all of the participating law firms were able to see us in action. The law firms were then able to select candidates to invite for interview, and I received three invitations. It was a scary process with some of the interviews consisting of two stages, and I was offered an apprenticeship with Pannone (now Slater & Gordon).

Activity and Timescales
CILEx Level 3 Diploma in Providing Legal Services October 2013 – June 2015.

Outcomes Planned or Achieved
One of the key achievements for me has been passing the apprenticeship and the extra MMU Award. I have passed exams in Introduction to Law and Practise, Law of Tort, Civil Litigation, Client Care/Skills and Contract Law.
Meeting other paralegal apprentices and creating both professional and personal friendships that have continued throughout.
Attending graduation ceremony at The Bridgewater Hall with other apprentices once we completed our apprenticeships.
Carrying out a mini pupillage at St Johns Building chambers for 3 days in March 2015 gaining experience shadowing barristers.
Attending court on my own representing my firm in front of clients and barristers
Beginning to draft legal documents and complex letters on client files.
Being offered a permanent role to work at Slater & Gordon as a paralegal beyond the apprenticeship

Next Steps
My planned next steps are to work for Slater & Gordon as a paralegal 4 days a week whilst attending MMU 1 day a week carrying out a part time law degree.
During this time I plan to gain as much experience as possible in my department as well as carrying out further mini pupillages at other barristers chambers to broaden my knowledge and experience of other areas of law.

Background
Silcoms Ltd have been recruiting apprentices through Alliance Learning for over 20 years. Upon hearing of the EOS programme they decided to use this funding route to assist them in recruiting and training their apprentices in 2013.
Initially the plan was to recruit 2 apprentices, however with additional funding being offered they resulted in taking 3 on the apprenticeship.

Activity and Timescales
The apprentices are following a structured apprenticeship in Mechanical Engineering which will lead them to achieve an Extended Diploma in Mechanical Engineering over a 4 year period. The course consists of practical training at Alliance Learning’s centre covering hand fitting, conventional turning, milling and CNC. This initial training is covered on a block release to ensure extensive training is provided and then level 3 is covered in the workplace through the apprentices applying the skills gained, such as working on milling machines and CNC machines.
Learners are on target to complete the qualification by May 2016; and this would include completing the Technical Certificate element of the programme, with the final assessment via an exam around Christmas-time 2015.
Not only do the learners gain knowledge and practical experience of working with equipment; but they also gain valuable softer skills and strengthen their knowledge of functional skills, such as Maths, English and ICT. For example, all learners have demonstrated evidence of creative thinking, when working on projects; self management and reflective thinking; when working to deadlines and evaluating projects. Moreover, the importance of Maths and English is crucial when calculating feeds and speeds when using lathes or drilling machines; and English and ICT are vital to produce high quality job write ups.

Outcomes Planned or Achieved
All 3 apprentices have already completed practical units in hand fitting, conventional milling and turning and then moved on to complete a unit in programming, proving and operating CNC machines. They are now working at Silcoms 4 days a week and attend Alliance Learning on a day release to continue working towards their level 3 City & Guilds technical training in Mechanical Engineering.
Silcoms Ltd have also supported the learners to undertake additional duties and courses, outside of their qualification in order to enrich the learners’ experience, such as CNC work; practical fitting work experience and an Abrasive Wheels course. This highlights a commitment and dedication from the employer to support the learner to achieve a holistic and meaningful learning outcome, which will ensure they are better placed to pursue their chosen careers.

Next Steps
Silcoms is a firm advocate of apprenticeships and supports all apprentices to achieve their goals and reach their full potential within the organisation.
During the course of their apprenticeship, all 3 will have the opportunity to progress and complete technical certification that is within their capability in Mechanical Engineering. This will be up to and including HNC.
As Silcoms has an aging workforce each of the apprentices will have the opportunity of progression dependant on their capabilities. The funding provided by EOS has given each of the apprentice’s additional training that will enhance their continual training and understanding within the manufacturing areas.
Logistics
The Manchester College
The Manchester College
Neil came to Bolton at Home as a project search placement (Local Authority supported employment) within stores and procurement during the placement impressed his supervisors and Managers so much that an Apprenticeship vacancy was created to employ Neil and provide him with the opportunity to gain a recognised qualification. Neil enrolled, undertook and completed the apprenticeship framework in warehousing with the help of Manchester College.
On completion of the apprenticeship and employment contract with Bolton at Home Neil was successful in securing further employment as a trainee labourer in the stores and the solar energy subassembly team with HT Forrest and has continued to impress and excel. Following 12 months at HT Forrest he has now progressed onto an administration apprenticeship and is continuing impress his employers, build relationships and to develop both his skills and abilities.
just thought I would let you know that as of the 27th July Neil has changed job roles, he is now an apprentice administrator and will be working towards a formal qualification.
As you know Neil started with us as a trainee labourer and has done a superb job at our logistics centre however looking at the future for Neil he would not be eligible for a labourers job with us due to him not being able to drive.

Neil has been doing a variety of jobs for us at Lostock which has included admin tasks for our stores and plant department, he really enjoys these type of tasks therefore he felt the change was a natural progression for him. We will be widening the tasks he is given to include admin for the learning and development and HR department. He is also based on our reception now and although he is not a receptionist he is enjoying meeting, greeting and looking after our visitors.

We see Neil having a long and successful career at Forrest

Neil Stallard
Housing
Sysco
Background
Northwards Housing are committed to the investment of skills development and continuous professional development of its staff.
It was identified through appraisals that a further investment in our customer service advisors and neighbourhood officers was required.
By ensuring that not only the skills knowledge and capability was in place to drive and deliver an excellent service to our customers presently but to grow the staff's experience, skills, knowledge and capability for the future to ensure we are fit for purpose and can deliver our future growth plans.

Activity and Timescales
Thanks to support from the EOS fund 5 x Northwards Housing staff have undertaken a level in either Level 2 Customer Service or Level 3 Housing Apprenticeship enhancing their knowledge and experience, and building upon their previous achievements. This fund allowed these staff to learn more about the housing sector, and more specifically how we put our customers first in all that we endeavour to do across the business.

Outcomes Planned or Achieved
All 5 staff have completed and achieved their full qualification. As a result they all have a better understanding of the housing sector as a whole, developed their life skills in terms of Maths and English and through attendance of regular workshops will have created a network of additional contacts.

Next Steps
All learners have achieved their qualification and been recognised internally for that achievement. Their skills and knowledge will continue to be reviewed through an ongoing appraisal/performance monitoring process and they will continue to share their knowledge and experience with their colleagues and team members.
The opportunity for them to develop further and continue with their professional development will also be made available.


Information Technology
Financial
Neil came to Bolton at Home as a project search placement
supported by the Local Authority.

During his placement Neil impressed his supervisors and Managers so much that an Apprenticeship vacancy was created specifically for him.

Neil enrolled, undertook and completed the apprenticeship framework in warehousing with the help of Manchester College.

On completion of the apprenticeship and employment contract with Bolton at Home, Neil secured further employment with Forrest as a trainee labourer in the stores and the solar energy sub-assembly team.

He has now progressed onto an administration apprenticeship and continues to impress his employers, build relationships and develop his skills.

Neil has been doing a variety of jobs at Forrest including admin tasks
for our stores and plant department, he really enjoys
these type of tasks therefore he felt the change was a natural
progression for him. We will be widening the tasks he is given
to include admin for the learning and development and HR
departments.

Sysco
Employer - Northwards Housing
Dave Wedgebury
Emma is a senior support worker in a residential dementia service, and is a mother of five young children.

When I first met with Emma she was already on programme, but hadn’t engaged fully with the previous assessor.

She was struggling to juggle her work-life balance along with the pressure of the qualification.

I spent some time with Emma to establish how she learnt best: we broke down the work into small chunks that she felt comfortable with.

Emma began to thrive and engaged fully: she achieved a lot of work, which was highly pressured whilst coping with her home and work life. I have seen her confidence grow within her work role and also as a person.

Next, Emma is keen to complete short courses to enhance her knowledge more.
Hyper Island
After Hyper Island ran a workshop at Hopwood Hall College, Conner applied to the apprenticeship in Interactive Design and Development.

With an interest in branding and web design Conner was unsure of where he could find study or work that would be relevant to his interests. After impressing the staff at Hyper Island he was offered an apprentice front end developer role at The E word.

Conner is on a Level 4 apprenticeship in Interactive Design and Development, start date July 2014 and planned graduation date end October 2015

Conner has been working on live client briefs since arriving at The E Word, and is making steady progress against the learning out comes of the apprenticeship.

Conner will continue to receive mentorship from The E word and personal development support form Hyper Island, It’s hoped that he will remain a permanent member of staff at The E Word on completion of his Level 4 IDAD Qualification.
Hyper Island
Conner Matthew
Background
After Hyper Island ran a workshop at Hopwood Hall, Conner applied to the apprenticeship in Interactive Design and Development.
With an interest in branding and web design Conner was unsure of where he could find study or work that would be relevant to his interests.
After impressing the staff at Hyper Island he was offered a apprentice front end developer role at The E word.

Activity and Timescales
Conner was on a Level 4 apprenticeship in Interactive Design and Development, start date July 2014, planned graduation date October 2015

Outcomes Planned or Achieved
Conner has been working on live client briefs since arriving at The E Word, and is making steady progress against the learning out comes of the apprenticeship.

Next Steps
Conner will continue to receive mentorship from The E word and personal development support form Hyper Island, It’s hoped that he will remain a permanent member of staff at The E Word on completion of hi Level 4 IDAD Qualification.

Total People
Beth Harcourt
The Skills Company
Jade Wilson
West Cheshire College
Emma Masser
The Manchester College
Neil Stallard
Sysco
Employer - Northwards Housing
Morgan Sindall
Dave Wedgebury
B4Box
Stephen Healy
Mantra
Edward Wallace and Richard Walker
Hyper Island
Conner Matthew
MMU
Emily Hemlin
Alliance Learning
Employer - Silcoms Ltd
Frederic Robinsons
Employer - Almond Pub Group
Morgan Sindall
Morgan Sindall
Shaun Devine
Background
Shaun Devine started work in the Utilities sector at the age of 16. Since that time, through hard work, perseverance, training and experience, Shaun has built up a wealth of knowledge and progressed into a supervisory role.
Shaun is currently working for Morgan Sindall on the Western Power Distribution framework where he is accountable for six separate excavation teams.
Shaun is a reliable and hardworking member of the Morgan Sindall delivery team and is highly respected by his work colleagues.

Programme Background
In 2010, in order to evaluate the progress of competence in the industry over the last decade, the HSE commissioned research into the routes to competence available to non-professional and site-based roles in the industry. Following the HSE’s research, the Morgan Sindall Competence Assurance team undertook an extensive audit of skills and qualifications held by on-site supervisory staff. This project highlighted a number of key areas for development, one of which being the need for more ‘supervisory’ qualifications.
As a result of the audit’s findings, a framework was developed to address supervisory ‘skills-gaps’. The framework encompasses both taught-based qualifications and the appropriate supervisory QCF/ NVQ qualifications. The programmes bring several strands together – business needs (in terms of competencies and skills development), support for work winning bids as well as supporting significant areas within our sustainability strategy.

Activity and Timescales
Two Apprenticeship frameworks are offered: Level 2 Intermediate Apprenticeship in Team Leading; and Level 3 Advanced Apprenticeship in Management
The Intermediate Apprenticeship in Team Leading provides the skills, knowledge and confidence to lead, organise and motivate a team and is designed for new team leaders or individuals who are about to be promoted.
The Advanced Apprenticeship in Management is designed to develop the skills and understanding needed to deal with management responsibilities and provide an excellent foundation for a career in management and is aimed at new or aspiring junior mangers.
Each development programme intake is regionalised and broken down into the 3 main components which, when all three are successfully completed, will result in the achievement of a full Level 2 or Level 3 Supervisory Apprenticeship framework.
Each framework is delivered over a scheduled 13 month period.

Outcomes Planned or Achieved
Shaun has achieved all set milestones and learning outcomes to date.
Shaun committed to attending all workshop ‘tutorial’ development days and provided good input throughout each session, engaging with both the tutors and the group on workshop and group exercises. Carol Briggs (Tutor) confirmed that Shaun was a ‘pleasure to work with’ due to his enthusiasm, willingness to learn and commitment to achieving set goals and targets.
Shaun currently holds an on-site supervisor role. Shaun is a competent ‘hands-on’ supervisor. Shaun was selected to attend this programme to develop his team leading and inter-personal skills and techniques. Shaun struggled in the early stages of the programme with confidence due to a specific learning issue. However this programme has helped him to be more vocal, voice his opinions and engage constructively with his programme group, as well as his peers within the workplace. This has helped him to become a more rounded supervisor capable of supporting and mentoring members of his team.
Shaun attended and passed his exam the first part of the framework (his Technical Certificate in the Principles of Team Leading).
He has also completed all three exams which form the Functional Skills element of the programme. These are Maths, English (Reading/ Writing) and ICT.
Shaun is currently undergoing assessment for his competency-based QCF/ NVQ qualifications. These are being delivered in the workplace and should be completed within the next two to three months.

Next Steps
Shaun still needs to complete his QCF/ NVQ qualification to complete his Level 2 Intermediate Apprenticeship in Team Leading. This will be the first supervisory qualification that Shaun has achieved matched to his current work role.
Once complete, the Morgan Sindall Competence Assurance team will continue to monitor and support individuals like Shaun on future development programmes by providing hands-on support as well as learning toolkits and learning aids and materials.
Shaun will continue to apply what he has learnt from this bespoke development programme into his current supervisory role and will have the opportunity to develop with a view to attending the Level 3 Advanced Apprenticeship in Management as part of his career progression.
Morgan Sindall
Shaun Devine
Shaun Devine started work in the Utilities sector at the age of 16. Since that time, through hard work, perseverance, training and experience, Shaun has built up a wealth of knowledge and progressed into a supervisory role.

Shaun is currently working for Morgan Sindall on the Western Power Distribution framework where he is accountable for six separate excavation teams.

Shaun committed to attending all workshop ‘tutorial’ development days and provided good input throughout each session, engaging with both the tutors and the group on workshop and group exercises.

Carol Briggs (Tutor) confirmed that Shaun was a ‘pleasure to work with’ due to his enthusiasm, willingness to learn and commitment to achieving set goals and targets.

Shaun struggled in the early stages of the programme with confidence due to a specific learning issue. However this programme has helped him to be more vocal, voice his opinions and engage constructively with his programme group, as well as his peers within the workplace. This has helped him to become a more rounded supervisor capable of supporting and mentoring members of his team.

Once complete, the Morgan Sindall Competence Assurance team will continue to monitor and support individuals like Shaun on future development programmes by providing hands-on support as well as learning toolkits and learning aids and materials.
General Overview
Background
Dave Wedgbury has worked for Morgan Sindall for 8 years. Dave is a Bricklayer by trade but is employed within Morgan Sindall as a National Grid ‘Competent Person’ responsible for supervising various teams working within live substation environments. Dave is tasked with ensuring compliance is met within National Grid and Morgan Sindall procedures specific to the work programmes being carried out. Dave is involved in all aspects of civil engineering works including concrete foundations, deep drainage and excavation and reinstatement.
Dave is currently employed on the Electrical Alliance Drakelow contract but has worked on various Morgan Sindall sites across the country.
Dave has an ambition to work within the Safety, Health, Environment and Quality team to support and promote a positive safety culture within the business.

Outcomes Planned or Achieved
Dave has achieved all set milestones and learning outcomes required and has completed the full award.
Dave attended all workshop ‘tutorial’ development days and provided good input throughout each session, engaging with both the tutors and the group on workshop and group exercises. Frank Connolly (Tutor) confirmed that Dave was confident, enthusiastic and provided valued support, assistance and guidance to other learners on the programme on the exercises and tasks set throughout the programme. Dave was committed to achieving the set goals and targets within the agreed timescales.
Dave currently holds an on-site supervisor role and is a competent ‘hands-on’ supervisor. He was selected to attend this programme to further develop his team leading skills as well as enhancing his inter-personal skills and techniques. He would also obtain the relevant competency-based qualification relevant to his current job role which is required by a number of Morgan Sindall customers/ clients to demonstrate individual competence.
Dave scored within the top 5% of his peers in relation to his ILM Technical certificate and Functional Skills exams. He also completed his competency-based QCF/NVQ qualification having undergone a variety of assessment methods (observation, product evidence gathering, questioning and professional discussion).

Next Steps
Due to the commitment and enthusiasm Dave how shown throughout the development programme, coupled with the his performance in his exams and that of his team in the workplace since undertaking the programme, Dave is being supported by the business to look at development opportunities in a Site Safety role.
Each year within Morgan Sindall, the business runs a Safety, Health, Environmental and Quality (SHEQ) ‘professionals’ conference in which approximately 80 SHEQ professionals from across Morgan Sindall are invited. Various legal representatives are present to update on new SHEQ legislation as well as members of our supply chain and clients who share experiences and ideas on how Morgan Sindall can build on the good work already being done in respect of SHEQ and how we can take the next step in moving even further towards our goal of being 100% Safe.
Dave was invited to join the SHEQ conference in July of this year by his business unit SHEQ manager who felt giving Dave the exposure to such an event would help to build on his current SHEQ understanding as well as giving him an insight into how SHEQ is driven through Morgan Sindall and what role each SHEQ professional has to play within the business.
Dave is also now undertaking a NEBOSH Construction Certificate which is being via distance learning. This qualification will help to broaden Dave’s understanding of key health and safety issues across the construction industry.
Northwards Housing identified through appraisals that a further investment in customer service advisors and neighbourhood officers was required to ensure we are fit for purpose and can deliver our future growth plans.

Thanks to support from the EOS fund 5 Northwards Housing staff have completed either Level 2 Customer Service or Level 3 Housing Apprenticeships.

This fund allowed these staff to learn more about how we put our customers first in all that we do across the business.

All 5 staff have a better understanding of the housing sector as a whole, developed life skills in terms of Maths and English and through attendance of regular workshops, and have created a network of additional contacts.

All learners' skills and knowledge will continue to be reviewed through an ongoing appraisal/performance monitoring
process and they will continue to share their knowledge and experience with their colleagues and team members.

The opportunity for them to develop further and continue
with their professional development will also be available.
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