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SOTB: Package 2

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Monica Foxx

on 25 April 2015

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Transcript of SOTB: Package 2

Accomplishments Expected (KPI)

New Clients: Growth
Paulina’s QUICK Success

State of the Business: 2015
Aspire to Create the New Standard

State of the Business 2015
Aspire to Create The New Standard

Aspire To Create
The New Standard

State of the Business 2015
Aspire to Create The New Standard


0% TIR

2014 - 2015

Construction Management @ UCMC

State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard

Celebrating 25 Years

Donald Young


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Aspire To Create
The New Standard

State of the Business 2015
Aspire to Create The New Standard

Celebrating 20 Years

Tom Booher


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Aspire To Create
The New Standard

State of the Business 2015
Aspire to Create The New Standard

Celebrating 15 Years

Jason Redar


We Proudly Honor Your Service!
State of the Business 2015
Aspire to Create The New Standard

Aspire To Create
The New Standard

State of the Business 2015
Aspire to Create The New Standard

Celebrating 10 Years

Kenneth Cartwright


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Aspire To Create
The New Standard

State of the Business 2015
Aspire to Create The New Standard

Celebrating 5 Years

Selaki Tlhakanye


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Celebrating 5 Years

James Leaskey


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Aspire To Create
The New Standard

State of the Business 2015
Aspire to Create The New Standard

Thank You
State of the Business 2015
Aspire to Create The New Standard

Corporate Innovation Summit
State of the Business 2015
Aspire to Create The New Standard

Rising Star
And The Winner Is…

Chris Woods
We Proudly Honor You!

State of the Business 2015
Aspire to Create The New Standard

Aspire To Create
The New Standard

WHAT WE WERE DOING WRONG:
Task-oriented cadence -->
Now goal-oriented cadence (KPI focus)
Increased performance on all KPI’s

Onboarding pre-W/O -->
Now onboarding following client’s SECOND work order
Increased ROI

No PM program -->
Now aggressively selling pre-packaged PM plan
Increased opportunity for long-term growth AND increased opportunity to retain clients

Manual processes -->
Now automated margin calculations/report development (MORE TO COME)
Increased accounting process efficiency
Process Improvements: Started with 2014 Learnings

WHAT WE WERE DOING WRONG:

Nonstandard margin calculations -->
Now standardized
Increased profitability

Reactive value recognition efforts -->
Now a proactive approach (tell ‘em when it happens)
Increased referrals --> Predicted increase in client retention

Cold call sales approach -->
Now scheduled appointments only
Increased new client engagement (first work orders come SOONER)

Improper measure of “new clients” -->
Now measured by first transaction
Increased “trackability” (retention now identified based on our performance)

One-sided SA agreements -->
Now collaborative agreement
Increased compliance (fishing in our own ponds—parts , labor, and trip)


Process Improvements: Started with 2014 Learnings

2014 recap: learnings

State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard

Take a few minutes to
Recharge, Restore & REFRESH!


Stretch Break!
State of the Business 2015
Aspire to Create The New Standard

Aspire To Create
The New Standard

State of the Business 2015
Aspire to Create The New Standard

Behind the Scenes Wonder
And The Winner Is…

Denise Welch


We Proudly Honor You!

State of the Business 2015
Aspire to Create The New Standard

Behind the Scenes Wonder
Sara Breitbart
David Crawford
Mark Crittenden
Angela DiBenedetto
Dave Keeton
Karen Khurana
Dave McGaha
Trudy Moreno
Denise Welch
We Proudly Honor You!

State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard

Steady, Non-cyclical Revenues

State of the Business 2015
Aspire to Create The New Standard

2015 Expectations

Our Mercy Health work will include the complete enterprise
All of Ohio and Kentucky
Substantially increase our geographic foot print and offer increased opportunities.

We have responded with Versatex to a TPA for the entire State of Ohio DAS Facilities Maintenance and Small Remodels

West Chester Hospital Tower Addition to Resume
Continue our Business Plan of….
State of the Business 2015
Aspire to Create The New Standard

Self Perform is productivity
≤ 90%

Job Costs are < Budget

Schedules are 100% met or beat

KPI’s
State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard

Cadence Meetings are Monthly
Projects
-->Productivity of Self Perform
-->Cost Projections
-->Schedule
Safety

Cadence & KPI’s
State of the Business 2015
Aspire to Create The New Standard

Year of Up’s & DOWN’s

NKU Development
Mercy Health
West Chester Hospital (D•F)
University of Cincinnati Medical Center

2014 In Review
State of the Business 2015
Aspire to Create The New Standard


UC Health West Chester
Hospital Patient Tower Addition


State of the Business 2015
Aspire to Create The New Standard

Year of Up’s & DOWN’s

NKU Development
Mercy Health
West Chester Hospital (D•F)

2014 In Review

State of the Business 2015
Aspire to Create The New Standard

Year of Up’s & DOWN’s

NKU Development

2014 In Review

State of the Business 2015
Aspire to Create The New Standard

Celebrating 25 Years

Inda Williams


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Celebrating 15 Years

David McGaha


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Celebrating 10 Years

Patrice Barnes


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Celebrating 5 Years

Jameka Price


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Celebrating 5 Years

Mark Crittenden


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Celebrating
Time Served!

State of the Business 2015
Aspire to Create The New Standard

Aspire To Create
The New Standard

State of the Business 2015
Aspire to Create The New Standard

Outstanding Innovator
And The Winner Is…

Mike Harris

We Proudly Honor You!

State of the Business 2015
Aspire to Create The New Standard

Nick Snow - Versatex

Fresh Out Class of 2015

State of the Business 2015
Aspire to Create The New Standard

Christina Lippert - Versatex

Fresh Out Class of 2015

State of the Business 2015
Aspire to Create The New Standard

Honoring The Freshouts of d.e. Foxx
Fresh Out Class of 2015

How to work in Teams
State of the Business 2015
Aspire to Create The New Standard

What have we learned?
State of the Business 2015
Aspire to Create The New Standard

Enterprise Signal
State of the Business 2015
Aspire to Create The New Standard

IDEA Approach
State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard

Rising Star
Tonya Miller
Monica Foxx Hitchcock
Trudy Moreno
Chandhrika Venkataraman
Montreal Williams
Chris Woods
We Proudly Honor You!

State of the Business 2015
Aspire to Create The New Standard

Aspire To Create
The New Standard

State of the Business 2015
Aspire to Create The New Standard

Rookie Of The Year
And The Winner Is…

Joshua Milby

We Proudly Honor You!

Increased margin
Increased new clients

State of the Business 2015
Aspire to Create The New Standard

Accomplishments Expected (KPI)

we are getting our first work order QUICKER than before
we are selling the RIGHT clients
we have a strategy that WORKS
State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard

2014 recap: KPI overview
3. call volume per client
State of the Business 2015
Aspire to Create The New Standard
2014 recap: KPI overview
2. margin per call
State of the Business 2015
Aspire to Create The New Standard

2014 recap: KPI overview
1. new clients onboarded

WHAT WE WERE DOING WRONG:

Unstandardized margin calculations-->
low profitability
Reactive value recognition efforts -->
low client retention
Cold call sales approach -->
low new client engagement
Improper measure of “new clients” --> low “trackability”
One-sided SA agreements --> low compliance
Task-oriented cadence --> low progress on KPI’s
Onboarding pre-W/O --> low ROI
No PM program --> low opportunity for growth
Manual processes --> low process efficiency

2014 recap: learnings

State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard
Take a few minutes to
Recharge, Restore & REFRESH!
Stretch Break!
State of the Business 2015
Aspire to Create The New Standard
Best Boss
And The Winner Is…

Mike Harris
We Proudly Honor You!

State of the Business 2015
Aspire to Create The New Standard

Best Boss
Tom Booher
Charles Coleman
Mike Harris
Nancy Ober
Christina Phillips
Jason Redar
We Proudly Honor You!

State of the Business 2015
Aspire to Create The New Standard

Year of Up’s & DOWN’s

NKU Development
Mercy Health

2014 In Review

State of the Business 2015
Aspire to Create The New Standard

Celebrating 15 Years

Michael Taylor


We Proudly Honor Your Service!

State of the Business 2015
Aspire to Create The New Standard

Outstanding Innovator
Mike Harris
Karan Khurana



We Proudly Honor You!

State of the Business 2015
Aspire to Create The New Standard

Jeff Mei – XLC Services

Fresh Out Class of 2015

Project Management Skills
How to present a business case
How to think from others’ perspectives
Collaboration
State of the Business 2015
Aspire to Create The New Standard

What have we learned?

State of the Business 2015
Aspire to Create The New Standard

Future Value
State of the Business 2015
Aspire to Create The New Standard

Functionalities
Functionalities include:
Regular update to display of information
Virtual office capabilities
Business Intelligence, Transactions, Multimedia, Device features, Collaboration Offline
Supply Chain Solution
Maintenance Management System
KPI management system
State of the Business 2015
Aspire to Create The New Standard

Potential Applications
Created Data Dictionary and Process Flow charts
SIR/MCA standardization and flow
Preliminary presentation to Senior Leadership
-->Reprioritized project constraints
Researched potential 3rd party companies
Final presentation to DEF with Enterprise Signal
Milestone: Project Approved

State of the Business 2015
Aspire to Create The New Standard

IDEA Approach
State of the Business 2015
Aspire to Create The New Standard

IDEA Approach
Determined viable options for storing data
Researched 3rd party programming vendors
Explored safety data to determine the potential benefit
Project management tools
Voice of customer
Internal programming quote
State of the Business 2015
Aspire to Create The New Standard

Employee database
Smart Text
Production tracking
Incident Reporting
Phase 1 Applications
State of the Business 2015
Aspire to Create The New Standard

Rookie of The Year
Carol Brooksbank
Danny Hitchcock
Liz Hunt
Joshua Milby
Dwayne Moore
Mary Thompson
Montreal Williams
We Proudly Honor You!

3. Increased work order per client

State of the Business 2015
Aspire to Create The New Standard

Process for Process Improvement: Every process can be improved
Where are we spending too much time?
Where are we taking unnecessary steps?
Where can we standardize (as opposed to customize)?
What opportunities are we not currently seizing?
What resources are we unnecessarily exhausting?
DEF Favorite: Where can we automate further?
State of the Business 2015
Aspire to Create The New Standard

Process Improvements

State of the Business 2015
Aspire to Create The New Standard

Where are we headed?
Core team selection

Project documentation
-->Project scope and Project charter
-->Critical Path Schedule (CPS)
-->Identification of potential stakeholders within d.e. Foxx

Detailed analysis of contract
State of the Business 2015
Aspire to Create The New Standard

IDEA Approach
Execute it to create a standard
Design a Project around it
Develop an Innovative Idea
Brainstorming Ideas
State of the Business 2015
Aspire to Create The New Standard

Purpose of Corporate Innovation Summit

CIS Members
Automation and simple innovations
Further improvement on KPI’s
Seeing the clients daily
Learnings, learnings, and more learnings!
Continual process improvement
State of the Business 2015
Aspire to Create The New Standard

What to expect for 2015

2014 recap: cadence

2014 MEASURES TRACKED
2013 v 2014 volume
# of clients 2013 vs 2014
LFM visits
LFM visits impact
Volume by trade
Volume by SA
New clients onboarded
Retention
ETA
Estimate uploaded
DNE
8 days for invoice


WHAT WE WERE DOING RIGHT:
Seeing our clients -->high visibility over competition
-->high understanding of client needs
--> high resolution of client issues
-->high referrals
--> high volume/client
-->high growth potential

Meeting our commitment to the client --> high client loyalty

Generating “Raving Fans” --> high client loyalty

State of the Business 2015
Aspire to Create The New Standard

State of the Business 2015
Aspire to Create The New Standard
2015 Cadence Improvement

d.e. Foxx & Associates Inc. Value
Ability to market the customized solution to new client
Future applications i.e. Phase 2
Maintenance Management System
Native Executive Dashboard
One Touch Effort/System
Proactive Safety action list
Digital Skill Matrix


SMART Tablet
Finish Execution and Beta Testing with site implementation
Introduce SMART tablet across d.e Foxx & associates
Addition of more applications in next phases

Continue to explore new innovative ideas that change how our company operates

Create new Standards in Operation Excellence

EVERYONE GOES HOME THE WAY THEY SHOWED UP!

NOTHING ELSE IS A HIGHER PRIORITY

Focus on the Healthcare Built Environment

Pursue repeat clients by offering projects at below market costs and above market performance in schedule and quality

Increase our self perform multi-talented employees

Build on and continually update our cost data base

Look for opportunities in additional markets
Full transcript