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Communication; Barriers and Ways of Overcoming Them

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Megan Fawcett

on 23 April 2014

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Transcript of Communication; Barriers and Ways of Overcoming Them

Communication; Barriers and Ways of Overcoming Them
Staff Training
An example of Staff Training could be;
A doctor requesting a patient is accompanied by a close friend or familiy member to an appoint ment.
Using Preferred Method
An example of using a Preferred Method could be;
An elderly care home may have to use different methods of communication with each resident according to their preferences even if the reason for the alternate method is the same.
Approriate Verbal/Non-Verbal Communication
An example of using Appropriate Verbal/Non-Verbal Communication could be;
Adapting the methods of communication used at a special educationary needs school in order to best fit the easiest and most preferred method for the child.
Assertivness
An example of using Assertivness could be;
Teachers in a main stream secondary school being firm with any minor special needs students such as students with Atention Deficit Disorder (ADHD) and making sure that the same rules apply to these students as students without special needs.
Deffusing Aggression
An example of Diffusing Agression could be;
If a hospital patient with an indefinate stay is becoming frustrated and angry with not knowing why they are there or how long for, the nurses on the ward need to swiftly manage the patients aggression to prevent them from endangering themselves or other patients, the patients mood could also abruptly change from angry to upset and so this should also be managed.
Attitude
An example of Attitude could be;
When a doctor is informing a patient that they have a critcal disease such as cancer, they should ensure that the patient is aware they have choices and to stay positive and not give up on living.
Promoting Rights
An example of Promoting Rights could be;
A social care worker ensuring that the care home they work at has a multi-faith prayer facilities and resources easily accessible to all residents and staff.
Confidentiality
An example of Confidentiality could be;
A social worker who works with vulnerable adults, maintaining privacy when communicating with the individual as they may not be confident with talking to others about themselves.
Building Relationships
An example of Building Relationships could be;
Nurses careing for an eldely long term patient who has hearing difficulties but refuses to wear a hearing aid will have to build a relationship with the patient to earn their trust and find a way for them to communicate with out being offensive or demeening.
Confidence/Submissivness
An example of Confidence could be;
A child psychologist being confident in their communication with children so that the child will see them as a role model and understand that it is okay to share this information.
Assessment of Need
An example of Assessment of Need could be;
In a popular holiday location, the hospital may need to adapt to tourists needs.
Appropriate Environments
An example of Appropriate Environments could be;
Creating a quiet and safe cubicle at a hospital emergency ward, incase circumstances mean that a patient is partcularly volitile or has a lack of control over their actions.
Objectives
In this presentation we intend to;
To understand the various barriers in communication.
To understand how these barriers can be overcome.
To understand the effectivness of these methods in different situations.
What barrier of Communication is this use of Staff Training overcoming?
What barrier of Communication is this use of Assessment of Need overcoming?
What barrier of Communication is this use of Using a Prefered Method overcoming?
What barrier of Communication is this use of Appropriate Verbal/Non-Verbal Communication overcoming?
What barrier of Communication is this use of Assertivness overcoming?
What barrier of Communication is this use of Diffusing Aggression overcoming?
What barrier of Communication is this use of Attitude overcoming?
What barrier of Communication is this use of Promoting Rights overcoming?
What barrier of Communication is this use of Confidentiality overcoming?
What barrier of Communication is this use of Building Relationships overcoming?
What barrier of Communication is this use of Appropriate Environments overcoming?
What barrier of Communication is this use of Confidence overcoming?
Aids to Communication
There are many different aids to communication however just because they exist does not necassarily mean that they are the individuals prefered method.
Communication Aids fall in to two catagories; Human Aids and Technological Aids.
Jargon
Language Needs and Preferences
Sensory Impairment
Disability
Personality
Emotions
Assumptions
Values, Beliefs and Cultural Variations
Anxiety
Use and Abuse of Power
Effects of Alcohol and Drugs
Submissivness
Argyle’s Communication Cycle and Tuckman’s Stages of Group Interaction
Barriers of Communication
Jargon
Language Needs and Preferences
Sensory Impairment
Disability
Personality
Emotions
AssumptionsValues and Beliefs
Cultural Variations
Anxiety
Use and Abuse of Power
Effects of Alcohol and Drugs
Submissivness
Methods of overcoming Barriers in Communication
Staff Training
Assessment of Need
Using Preferred Method
Appropriate Verbal/Non-Verbal Communication
Assertiveness
Defusing Aggression
Attitude
Promoting Rights
Confidentiality
Building Relationships
Appropriate Environment
Confidence
Human Aids
Technological Aids
Full transcript