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Fish! A Remarkable Way to Boost Morale & Boost Results

A management parable which draws lessons from Pike Place Fish Market.
by

Melissa Llano

on 20 April 2011

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Transcript of Fish! A Remarkable Way to Boost Morale & Boost Results

Fish! A Remarkable Way to Boost Morale & Improve Results Mary Jane works at a financial institution.
She is known as a "can do" supervisor
and is given a promotion A parable based
upon lessons
learned from
Pike Place
Fish Market. Promotion to the dreaded 3rd floor
"Toxic Energy Dump" Unresponsive, unpleasant, slow, wasteland, & negative Visits Pike Place and notices the energy Lesson #1: Choose Your Attitude "There is always a choice about
the way you do your work, even
if there is not a choice in the work
itself." Lesson #2: Play "Can be serious about business,
but still have fun in the way you
conduct business."
Lesson #3: Make Their Day "Focusing your attention on ways
to make another person's day
provides a constant flow of
positive feelings." Lesson #4: Be Present "Be present and fully engaged
in your work." After learning these lessons, Mary Jane
took the ideas back and began discussing them with her 3rd floor team. "As you enter this place of work, choose to make today a great day. Your collegues, customers, team members, and you yourself will be thankful. Find ways to play. We can be serious about our work without being serious about ourselves. Stay focused in order to be present when your customers and team members most need you. And should you feel your energy lapsing, try this surefire remedy: Find someone who needs a helping hand, a word of support, or a good ear--and make their day." Gung Ho by Ken Blanchard &
Sheldon Bowles Spirit of the Squirrel
Meaningful work Way of the Beaver
everyone in control of achieving the goal Gift of the Goose
Cheer each other on Change over time
Proactive
Motivating People
Full transcript