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Communications

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by

Miss Cummins

on 28 April 2016

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Transcript of Communications

Communications
Ms. Cummins
What is communication?
Communication is the transfer of information, views and ideas from one person to another.
INTERNAL

EXTERNAL

Forms of Communication
Choosing a method of communication
Graphs and Charts
How do we communicate ???
Objectives of Communication
It's important that communication is successful!

Must be
received
by the intended person
Must be
understood
Receiver must
accept
the communication
Receiver must do whatever the communication requires them to do, they must
take action

Internal take place INSIDE a firm/organisation
Internal communication is important so that:

Everyone
knows
what to do
Problems
will be discovered early and are resolved quickly
Everyone will feel that they are
important
and have a part to play
Examples of INTERNAL communication include communication between:
Managers and their employees
Teachers and students
A club's soccer manager and his/her under 15 team
A gymnastic coach and his/her team
External
communication is communication which takes place between an organisation and people outside of the organisation
Many people need to know what is going on in an organisation !
Examples?
The School
Who do the school need to communicate with?
Parents
Department of Education
State Examinations Commission
The Business
Who does a business need to communicate with?
Suppliers
Customers
Government
Shareholders
Three main forms?
Oral
Written
Visual
Oral Communication
Talking
Well prepared and as short as possible in order for people to say what they mean and remember what was said

Methods?
Face-to-face
Telephone
Intercom
Radio
Meetings
Seminars and conferences
Written Communication
Advantages Disadvantages
Fast
Mistakes can be corrected easily
Easier to reach agreements
Feedback is immediate
Some people don't listen carefully
No record
People may forget what was said
Writing
Methods?
Letters
Pagers
E-mail
Text messages
Memos
Notice
Newsletters
Reports
Newspapers
Fax
Advantages Disadvantages
Permanent record
Can be studied at your own pace
Easier to remember
Very fast (e-mail, social media)
May take longer to get feedback (post)
Too much written material may be difficult to handle
Visual Communication
Pictures, graphs, bar charts, diagrams
Used with oral and written

Examples?
Television
DVDs
PowerPoint presentations
Internet
Charts and diagrams
Advantages Disadvantages
Easy to understand
Easy to remember
Trends/comparisons can be easily made
Usually has to be used with another form of communication
What do we need to think about before we communicate?
Cost
Speed
Destination
Confidentiality
Record
Bar Chart
Info in the form of bars
Horizontal or Vertical
Easy to see trends/comparisons
Trend Graph
Info shown using graph with dots
Dots connected
Easy to examine
Compare selling products
Pie Chart
Shows different parts of something
360 degree circle
Each segment corresponds to a quantity or percentage
Pictogram
Used to present numbers/quantities
Used on television
Attractive
Full transcript