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Southwark Southern Council
Transcript of Southwark Southern Council
Wednesday 29th 2014
350+ staff in seven locations around the country
219 Gas Qualified Operatives
35 social housing clients
130,000+ Domestic Properties under “3 star” contract
Commercial Teams – 207 plant rooms
…….To be the leading innovative provider of energy contract services in the UK and to continue to provide customer focused best value services to clients in the social housing sector….
First to introduce e-GSR
Real time Connectivity
100% Quality Control
Communication With Residents
our contact centers...
Example Communications With Our Residents
Communication With Client
Intelligent Reporting Software
Methodology for Contract Delivery
Area Specific – not Contract Specific
Substantial Head Office Resource
Satellite Offices – Video Conferencing
Local Service Delivery
Real Time Connectivity with Operatives - PDAs
Automated Service Programmes
Driven by expiring date of existing LGSR
Automated Letter Production
Flexibility for the Customer
Reminder Calls and Texts
= 100% Compliance
Responsive Breakdown Service
24/7 Contact Centre
Appointment at time of First Call
Emphasis on First Time Fix