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Communication Styles - Team 1

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Jamie Bagnall

on 7 September 2015

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Transcript of Communication Styles - Team 1

Communication styles
Styles, characteristics, group and online communication styles.

Communication Styles (Newton, 2015)
A happy medium between too aggressive and too passive, Assertive Communication
is the far superior candidate for successful and effective communication. The language used is confident and positive with clear instruction

The aggressive communicator is self-focused and driven by the desire to win. The language can be loud, invasive and somewhat threatening which can be most intimidating to a receiver in communication, creating defensiveness, withdrawal and a lack of co-operation making this style rather ineffective

Passive Aggressive
Communicators using this style appear like they are very accepting or compliant when in fact they are being indirectly aggressive. This communication can involve the use of sarcasm, guilt and also have a hidden agenda. Recipients of this style can be left to feel confused, angry or resentful proving to also be an ineffective communication style.

Submissive communicators try to avoid confrontation and conflict. Self-importance takes a back seat to others needs as these communicators aim to please, which is often portrayed as disinterest and indecision sometimes leaving these communicators out. Recipients can often be left feeling frustrated at their inability to contribute further, leading to feelings of guilt and resentfulness.

The manipulative communicator is all about influence and control. These communicators can make recipients feel obliged, guilty and annoyed by their cunning, scheming and sometimes patronising style. This style of communication is extremely ineffective.

style characteristics

Showing respect to one’s self and others
Being responsible for your own choices
Reaching goals at no persons expense
Direct language

Non Verbal-
Respect for personal space
Medium pitch speed and volume in speech
Respectful eye contact


Winner mentality
Bully tactics
Achieving goals at others expense

Non Verbal-
Loud voice
Standing over techniques
Intimidating facial expression
Sharp fast gestures

Passive- Aggressive:

Indirect aggression
Guilt tactics
Two faced

Pleasing tone
Defensive asymmetrical posture
Invades personal space to convey friendliness
Quick gestures


Avoids confrontation
Victim mentality
Blames others
Rarely participates

Non Verbal-
Soft tone and quiet voice
Hides themselves with posture
Nervous gestures
Minimal eye contact


Indirect questions
Obliges people to meet needs
Crocodile tears

Non Verbal-
Patronising tone
Often high pitched voice
Sheepish expression

Online Communication Styles
Online Communication Styles References
About Tech, (2015), Definition of SMS Text Messaging: What is SMS Messaging, Text Messaging?, retrieved on 18th August 2015, <http://cellphones.about.com/od/phoneglossary/g/smstextmessage.htm>

Internet Basics, (2015), What is email?, retrieved 18th August 2015, <http://www.internetbasics.gov.au/getting_started_on_the_internet/what_is_email>

Tech Target, (2015), Wiki, retrieved on 18th August 2015, <http://searchsoa.techtarget.com/definition/wiki>

WhatIs, (2015), Discussion Board (Discussion Group, Message Board, Online Forum), retrieved on 18th August, <http://whatis.techtarget.com/definition/discussion-board-discussion-group-message-board-online-forum>

WhatIs, (2015), Social Media, Retrieved on 18th August 2015, <http://whatis.techtarget.com/definition/social>

Communication Styles References
Newton, C. (2015). Claire Newton. Retrieved from <http://www.clairenewton.co.za/my-articles/the-five-communication-styles.html>
Communication Style Characteristics References
Found at http://www.clairenewton.co.za/my-articles/the-five-communication-styles.html

Emails are electronic letters or electronic mail that are sent over the internet (Internet Basics 2015), and can be sent and viewed by receiver within seconds of being sent. You can open one or more email accounts and each account has a unique name that you choose yourself, provided someone else isn’t already using it.

Social Media

Social media is the collective of online communication channels, made for community based input, interacting with people, sharing content and collaborating (WhatIS 2015). An example of a social media web page is Facebook, a very popular social networking site used to share and interact with friends and family from around the world.


A wiki is a server program enabling users to collaborate (Tech Target 2015). It has a simplified interface and allows contributors to review, edit and change content before publishing. The simplest Wiki allows anyone to add or edit content, whilst more advanced wikis have a Wiki manager who approves additional information or changes. The most popular Wiki is Wikipedia.


A Forum is also known as a discussion board and is a general term used for an online bulletin board (WhatIs 2015). You can use a forum to post a message or you can just read other peoples posts on the board.
Text Messaging

Text messaging, also known as SMS, short message service, is the ability to send a short, typed message from a mobile phone (or the web) to another (About Tech 2015).
Thanks for viewing

Jamie Bagnall
Shellie Cooper
Leticia Moorfoot
Chantelle Kelly

Workplace Communication Styles

Communicating in the Workplace References
Free Management eBooks
2015, viewed 22nd August 2015, <http://www.free-management-ebooks.com/faqcm/effective-02.htm>.
According to Free Management eBooks.com (
2015), workplace communication styles can be broken down into 5 styles.

-Active: Direct and animated, quick to decide and confident, use language for impact

-Logical: Strong opinions, practical & realistic, and likes framework, need aim & evidence

-Connector: Approachable, empathetic, considerate and subjective, intuitive & rely on feelings

-Thinker: Objective, seeks data and facts, controlled and less concerned with emotions

-Combiner: Carries forward some of the traits from each of the four points above.

Each style allows the member to utilise their own skill set to their advantage, however the more you are able to adapt your style to suit the situation and environment the more effective your communications will be. (

Discovering and identifying your own personal style of communication in the workplace can help you not only understand how you communicate to colleagues, but also how others deal and communicate with you as well. This will make for a far better functioning workplace environment overall.
Communicating in a group Reference
Segal, J., Smith, M., Boose, G., & Jaffe, J. (2015),
Nonverbal Communication: Improving Your Nonverbal Skills and Reading Body Language. Helpguide.org,
Retrieved 22 August 2015, from <http://www.helpguide.org/articles/relationships/nonverbal-communication.htm>
Group Communication
1. Establish Rapport

It is important to establish rapport between group members as it will be the key to creating a positive group relationship. Rapport can be built by being respectful of the group members and the task objective. This will help when assigning roles, evaluating work and making decisions.

2. Active listening

To listen is to absorb, understand, remember, evaluate information and respond to it. Listening is one of the most important forms of group communication because it enables group members to show an understanding of the message being sent and avoid misinterpretations and complications within the group (Segal, Smith, Boose, & Jaffe, 2015).

3. Effective and ineffective Communication

Knowing the difference between effective and ineffective communication in a group setting will help group member’s complete necessary tasks whilst avoiding group conflict. Effective group communication includes voicing clear ideas, being open-minded, using active listening, reflecting both personally and on a group level and using I/we-statements (Segal, Smith, Boose, & Jaffe, 2015). Ineffective communication includes not listening, projecting anger, using jargon and sarcasm, being critical and negative and patronising others.

4. Non-verbal Communication

Using non-verbal communication in a group environment can affect the group positively and negatively depending on how it is projected. Non-verbal communication includes facial expression, posture, gestures, eye-contact touch and space (Segal, Smith, Boose, & Jaffe, 2015). This style of communication can substitute, repeat, contradict, and compliment verbal communication.

5. Conflict Management

Two types of group conflict are direct (e.g. expressive and open questions or statements) and indirect (e.g. sarcasm, jokes, passive-aggressive behaviour). By clarifying the issue, creating a positive environment, discussing group goals, setting boundaries and using effective communication group conflict can be managed and the desired group outcome can be achieved. (Segal, Smith, Boose, & Jaffe, 2015).

Harvard style referencing
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