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communication

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Sichao Wang

on 12 January 2014

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Transcript of communication

Ch15. ORGANIZATIONAL communication INTERVENTIONS

COMMUNICATION NETWORK
Dispute Resolution
Social Media
INFORMATION SYSTEMS
council
OVERVIEW
Grievance Systems
Presented by Ruth Nyarko & Sichao Wang
Contact us: ruthlaryea13@gmail.com
wangsichao77@hotmail.com
Discussion
What is communication?
Is a process through which people, acting together, create, sustain and manage meanings through the use of verbal and non verbal signs and symbols
ORGANIZATIONAL communication
Is a wide-ranging field of study
encompassing behavioral science
disciplines

Requires an open mind, willingness to
take on ideas and explore new
perspective
Grievance Systems
Definition
: Formal (written) or informal (oral) processes for communication, reviewing, and
resolving employee complains.
Grievance Systems
Scope
: The complains can range from
general
disputes about organization
policies
(e.g. wages, vacation policy...) to
specific
disputes about how the employee was treated (e.g. conflict with coworker)
Grievance Systems

phase 1
.
Define
scope and determine purpose and goals.
Phase 2.
Design
a plan. (resolution approaches, structure, and specifics about how the grievance system will function.)
phase 3
.
Implement
. (introduce, refine,
and institutionalize the grievance system.)
phase 4
.
Monitor, Report, and Learn
.
Dispute Resolution
Definition
: Alleviating a disagreement between two or more people who share differing views.
Dispute Resolution
Scope:
3 types of conflict:
1.
Task content conflict
(e.g. differences in viewpoints, ideas and opinions...)
2.
Emotional conflict
(e.g. tension, dislike of people...)
3.
Administrative conflict
(e.g. dispute about how task will proceed...
Dispute Resolution
Dispute resolution should be
to resolve
, rather than win, communicating the process should never be hostile or negative;
It should be
clear
,
direct
, and as
open
as possible...


Social Media
Definition:
refers to the means of
interaction
among people in which they
create, share, and/or exchange information and ideas
in virtual communities and networks.

Social Media
Scope:
Social media is about
participation and interaction
between people...
Typical social media such as fackbook, kakao talk, twitter, blog...enables anyone to create information on line.
Social Media
The practitioner must remain current with advancements in software technology that enable social
connection
.
1.
Telling ain't communicating.
Agree or not,
why
?
2.
Communications will solve all problems. Agree or not,
why
?
Q&A
Communication networks are the
patterns that form when message move from sender to receiver
Scope of Communication Network
It facilitate the dissemination and collection of information and achievement of goals

The network are either formal
or informal and flow top down,
bottom up, or horizontally



Implementation: communication network


* System interventions
- Change the direction or flow and/or usability of exchanged information

* Interactive intervention
- influence direct or
indirection communication patterns

* Message Campaign
- create unifying
themes that direct performance

Conduct a communication audit or
analysis, which includes elements of communication and management style
Scope of Information system

Information system are made up of technology, documentation, data and people

*
Immediate dissemination of information to employees,
suppliers, and customers

*
Dissemination of the most up-to-date information

*
Integration of departmental data and information for
executive decision making


*
Facilitation of collaborative teamwork
unobstructed by geographic separation


Implementation of Information System
*Security:
sensitive information must be protected

*Integration
: compatible with other department as well as with supplier and customers

*Consistency
: avoid the use inaccurate
or out of date information

Implementation cont'd
*Policies:
consideration must be given to
ensure that information systems are used
in a manner compliant with organization
policies, codes of ethics and
governmental regulations

*Ease of use and training
: User friendly
interfaces and when necessary the
appropriate training on
their use
suggestion systems
Planned procedures used by organizations to
gather ideas from employees about improvements
in organization effectiveness
Scope of Suggestion system
It allow employees to increase
workplace responsibility and
accountability by offering ideas for improving products, policies,
procedures, practices and services
The objective of suggestion program is to promote
employee involvement,
creative thinking and
continuous improvement


IMPLEMENTATION OF SUGGESTION SYSTEM
The practitioner can ensure that the
system is uniquely structured to match
the mission, vision, goals and strategic thinking and planning within the
organization

There must be a procedural format
for submitting, evaluating,
providing feedback and
implementing suggestions
An organization's success depends on the effectiveness of its people working together, supporting common goals and understanding critical issues, all of which is dependent on effective communication
Grievance Systems

Implementation
: four phases
People need a trusted
way to voice
and complains need an effective
way to address community concerns
. grievance system provides a way for
offering a reliable structure
and
promote a mutually constructive relationship
.
scope cont'd
note:

"Task conflict is usually associated with effective decisions but relationship conflict is associated with poor decisions."

(
source:
Simons, Tony L., Peterson, Randall, S. (2000) 'Task conflict and relationship conflict in top management teams: the pivotal role of intragroup trust', Journal of Applied Psychology, vol. 85, no. 1, pp. 102-110.)
Discussion
(
Source:
Ahlqvist, Toni; Bäck, A., Halonen, M., Heinonen, S (2008). )
Social Media
The use of social media gives an organization more ways
to work collaboratively
with other organizations, accelerates productivity, and helps an organization
develop a culture
clothed in social technology.
The need of
Tips for implementation of
(More tips see P370 Table 15.1)
Tips for implementation of

The need for
Combination of information technology and people's activities using that technology to support operations, management and decision making
Full transcript