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Deal Effectively With Issues, Problems And Conflicts

Dealing effectively with issues, problems and conflicts is an important aspect of a workplace environment.

Roman Delo

on 27 October 2013

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Transcript of Deal Effectively With Issues, Problems And Conflicts

Respecting differences in values and beliefs
DISCRIMINATION: a situation in which you are treated unfairly because of who you are or what you stand for.

What to do when problems and conflicts arise
Problems and conflicts in the workplace are inevitable.
Assessment Task 2 - 3 Questions
An Introduction
Today, we will be simulating a typical office environment.

We will be educating you on how to deal with issues, problems and conflicts effectively.

Sit back, relax and enjoy!
Identifying linguistic and cultural differences
Linguistic and cultural differences can serve as barriers in the workplace
Covered Topics:
3.1. How to respect differences in personal values and beliefs and learn of their importance in the development of relationships.
3.2. How to identify any linguistic and cultural differences in communication styles and respond appropriately.
3.3. How to idenfity issues, problems and conflicts encountered in the workplace
3.4. How to seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person
This is a program outline on what we are covering today:
Types of Discrimination
Below is a YouTube video on the different types of Discrimination in the workplace
Why should I respect someone's different values and beliefs?
Positive workplace environment for employees

No-one should ever be discriminated against

Respect can have positive effects on workplace relationships
Gender, age, sexual orientation, race, religion and physical features are the most prevalent forms of discrimination in the workplace.

Nevertheless, it is our responsibility to overcome these barriers
Step 1:
Identify the problem
Conflicts in the office can take many forms

Always assess the situation

After we have identified the issue, we can continue with other steps
Step 2:
Determine the size and scope of the problem.
How serious is the problem?

How often does it occur?

Is it a worthy problem to be tackling?

Step 3:
Determine the problem's severity
How serious or relevant is the problem to the work environment?

Has the problem violated any laws?

How did this affect other employees?
Step 4:
Determine what would be the best method for resolution
Make sure that all parties approve of the means of resolution

Options to resolve the issue include:
A private conversation with the other party
A written or verbal apology
Meetings with employers or HR
Step 5:
Arrange and meet with your employer
When meeting with your employer, remain calm
Don't become emotional, as it does nothing
Summaries of the events from both parties are ideal
The employer should then appropriately deal with the matter
Dealing with problems and conflicts in the workplace
1. List two detailed steps that will help to solve any sort of problems or conflicts that occur in the workplace.

2. Jane’s manager, Paige, has set Jane a deadline for a project. Paige didn't give Jane enough information or time to complete the project and because of this Jane couldn't complete the project on time or to the best of her abilities. This caused Paige to get mad at Jane and yell at her causing Jane to yell back about Paige setting her up for failure because she’s a jealous witch. This is a workplace conflict. How could both Paige and Jane better handle this situation to avoid conflict?

3. An employee in a team setting who feels that he is consistently assigned the most menial work tasks in the group. This employee may begin to harbour resentment against team members and managers, eventually lashing out through decreased productivity or outright verbal conflict. How can this issue be resolved?
Roman Delo, Georgia Storey, Dita Sari, Alison Margetic
Full transcript