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Indian Railways' Dilemma
Transcript of Indian Railways' Dilemma
Indian Railways’ significance
Lifeline of India
Separate rail budget
Oldest institution of the country
1.4 Mn employees, 16Mn daily passengers
Growing economy and consumers
Increase in passengers
More number of reservations
Passenger Reservation System (PRS)
Introduced in 1986
Manual to file-based system
Reservation available at all stations today
Less errors and unethical practices
Time-tested and robust PRS
But is it enough?
Changing business needs
Competition from road and airways
Increase in ever growing demands may eventually make the system unstable
The internet age
Incrementally enhancing existing PRS
Switchover to new system
Modernization of Passenger Reservation System: Indian Railways' Dilemma