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Indian Railways' Dilemma

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by

Aditya Sharma

on 20 March 2016

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Transcript of Indian Railways' Dilemma

Overview
Case Introduction

Challenges

Analysis

Proposed solution

Case
Case
Indian Railways’ significance
Lifeline of India
Separate rail budget
Oldest institution of the country
1.4 Mn employees, 16Mn daily passengers

Growing economy and consumers
Increase in passengers
More number of reservations

Passenger Reservation System (PRS)
Introduced in 1986
Manual to file-based system
Reservation available at all stations today
Less errors and unethical practices

Time-tested and robust PRS

But is it enough?

Case
Changing business needs
Competition from road and airways
Increase in ever growing demands may eventually make the system unstable
The internet age

Dilemma:

Incrementally enhancing existing PRS
OR
Switchover to new system

GOAL!
Modernization of Passenger Reservation System: Indian Railways' Dilemma
Case Study
Full transcript