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Indian Railways' Dilemma

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Aditya Sharma

on 20 March 2016

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Transcript of Indian Railways' Dilemma

Case Introduction



Proposed solution

Indian Railways’ significance
Lifeline of India
Separate rail budget
Oldest institution of the country
1.4 Mn employees, 16Mn daily passengers

Growing economy and consumers
Increase in passengers
More number of reservations

Passenger Reservation System (PRS)
Introduced in 1986
Manual to file-based system
Reservation available at all stations today
Less errors and unethical practices

Time-tested and robust PRS

But is it enough?

Changing business needs
Competition from road and airways
Increase in ever growing demands may eventually make the system unstable
The internet age


Incrementally enhancing existing PRS
Switchover to new system

Modernization of Passenger Reservation System: Indian Railways' Dilemma
Case Study
Full transcript