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Hangzhou

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by

SiewKhoon Neo

on 28 October 2013

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Transcript of Hangzhou

Four Seasons
Four Seasons Hotel Shenzhen
Shenzhen
Golden Rule
Four Seasons
We seek to treat others as we would have them treat us
Brand
Quality
Service
Culture
4 Pillars
Four Seasons Attributes
Adaptability
Service Passion
Professionalism
Ethics
Communication
Teamwork
GuestRoom
Guestroom
Lobby
Chinese Restaurant
GuestRoom
Swimming Pool
Four Seasons Hotel Hangzhou at West Lake
Hangzhou
Spa
Outdoor Swimming Pool
Lobby
Ballroom
Shanghai (Puxi)
Shanghai (Pudong)
Lobby
Pool
Meeting Room
Chinese Restaurant
Guangzhou
Beijing
Manager In Training
Manager In Training
18 months roots programme
Experience of Four seasons culture, hotel cross training, technical and management skills
Mentor Program
Tailored program to individual
Lobby
Chinese Restaurant
GuestRoom
Meeting Room
Anticipate guest expectation
Family friendly
Support business travellers
Good night sleep


Four Seasons Guest Experience
Internship Program
Experience the four seasons culture and technical skills
Hands on, non-management student's work
Learning program - EMBARK
What we are looking for in Employees
Adaptability
Service Passion
Professionalism
Ethics
Communication
Teamwork
Four Seasons Properties in China
Shanghai (Puxi)
Hong Kong
Macau
Hangzhou
Beijing
Guangzhou
Shanghai (Pudong)
Shenzhen
GuestRoom
Chinese Restaurant
Spa
Pool
Meeting Room
GuestRoom
Restaurant
Lobby
Manager In Training
Stage 1 - Hotel wide cross exposure
Stage 2 - Job rotation, line staff role
Stage 3 - Job rotation, supervisor role
Manager In Training
Hands on experience
Buddy
Mentor
Management Development Training
Project Assignment
Full transcript