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taj hotel

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michelle trail

on 4 January 2013

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Transcript of taj hotel

Michelle Tulloch The Taj Hotels and Resorts The Indian Hotels Company Limited, collectively known as Taj Hotels Resorts and Palace
Offer luxurious and premium quality services
Value segments. Overview Taj Exotica (luxury leisure resort and spa): These hotels can be found in the world’s most relaxing and enticing locations.
The Gateway Hotel: upscale/mid-market full service hotels and resorts
Taj Sats Air Catering Ltd: Taj Sats Air Catering Ltd. is the largest airline catering service in South Asia. Segments Service BluePrint

Guests high expectations

Verbal vs. Non-Verbal Communications Customer Interaction Layout-Accommodating unique desires
Expectation/ Special request Cards
Prior to check in
Check in
Continuous Monitoring
Minimizing Costs
Task assignments Recommendations
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