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Transcript of taj hotel
Offer luxurious and premium quality services
Value segments. Overview Taj Exotica (luxury leisure resort and spa): These hotels can be found in the world’s most relaxing and enticing locations.
The Gateway Hotel: upscale/mid-market full service hotels and resorts
Taj Sats Air Catering Ltd: Taj Sats Air Catering Ltd. is the largest airline catering service in South Asia. Segments Service BluePrint
Guests high expectations
Verbal vs. Non-Verbal Communications Customer Interaction Layout-Accommodating unique desires
Expectation/ Special request Cards
Prior to check in
Task assignments Recommendations