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Teen Behavior

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Rachael Schmidtlein

on 8 February 2017

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Transcript of Teen Behavior

Rachael Schmidtlein


Prefrontal Cortex
Begins changing around 11 or 12


Impulse control

Distinguishing between good/ bad decisions

“gut reactions”

Finding Identity
Shaping identity


Positive adult interaction

Learning to manage impulses and emotions
Major Changes
Rapid physical changes


The shift of influence

The search for identity

Thank you
& Signage
what is expected

what is not acceptable

appropriate in infraction

Do NOT punish
do NOT engage in power struggles

Behavior is a problem when:
disturbs other patrons

Clearly posted

Convey a respect

Simply worded
The Process
Gauge Yourself
Is this really a problem?

What is my emotional temperature?
Hint, anger is bad

Would I confront an adult patron for the same behavior?

Visualize the Interaction
What am I going to say?

What am I going to do according to their reactions?

Visualize yourself as calm

Step #1
Step #2
Team up with a coworker if you feel uncomfortable

Make sure you have their attention
Introduce yourself
Ask their name(s)

Tell them what you want them to do
Affirmative language

Separate the teen from their behavior
Not judgment
Addressing the behavior

Address the rule and how it was broken

Don’t be surprised if they become surly even when you are acting reasonably

Deal with individuals
Group dynamics may cause problems

Step #3
Be consistent – the rules are the rules

They choose what happens next

Don’t get sidetracked by
Other participants
Extenuating circumstances

Step #4
Enforce the consequences
Don’t argue
don’t get angry

Follow through

Use affirmative language
Be Specific
Deal with one issue at a time
Offer helpful suggestions
Ask for help
Expect and accept personality clashes

Do Not
Stand within reach
Touch them
Name call
Be sarcastic
Make it personal
Give ultimatums
Ignore inappropriate behavior because you are afraid of confrontation
Take verbal, physical threats or violence

"It’s a matter of retraining ... from thinking like parents to treating these teens as patrons."

Pamela Penza, Teen Services Underground

"Hark! A Noise!: A Guide for Dealing with Disruptive Teens in Your Library." YA Library UK. N.p., 24 Oct. 2011. Web. 29 Mar. 2016.

Logan, Tracy. Teen Behavior in the Library. Gaylord: n.p., 20 May 2011. PDF.

Penza, Pamela. "Things They Didn’t Teach You in Library School: Staff Overreactions." Web log post. Teen Services Underground. N.p., 21 Mar. 2016. Web. 29 Mar. 2016.

Decide of Repercussions
Address the wrong behavior
Get acquainted
Full transcript