Send the link below via email or IMCopy
Present to your audienceStart remote presentation
- Invited audience members will follow you as you navigate and present
- People invited to a presentation do not need a Prezi account
- This link expires 10 minutes after you close the presentation
- A maximum of 30 users can follow your presentation
- Learn more about this feature in our knowledge base article
Transcript of Teen Behavior
Begins changing around 11 or 12
Distinguishing between good/ bad decisions
Positive adult interaction
Learning to manage impulses and emotions
Rapid physical changes
The shift of influence
The search for identity
what is expected
what is not acceptable
appropriate in infraction
Do NOT punish
do NOT engage in power struggles
Behavior is a problem when:
disturbs other patrons
Convey a respect
Is this really a problem?
What is my emotional temperature?
Hint, anger is bad
Would I confront an adult patron for the same behavior?
Visualize the Interaction
What am I going to say?
What am I going to do according to their reactions?
Visualize yourself as calm
Team up with a coworker if you feel uncomfortable
Make sure you have their attention
Ask their name(s)
Tell them what you want them to do
Separate the teen from their behavior
Addressing the behavior
Address the rule and how it was broken
Don’t be surprised if they become surly even when you are acting reasonably
Deal with individuals
Group dynamics may cause problems
Be consistent – the rules are the rules
They choose what happens next
Don’t get sidetracked by
Enforce the consequences
don’t get angry
Use affirmative language
Deal with one issue at a time
Offer helpful suggestions
Ask for help
Expect and accept personality clashes
Stand within reach
Make it personal
Ignore inappropriate behavior because you are afraid of confrontation
Take verbal, physical threats or violence
"It’s a matter of retraining ... from thinking like parents to treating these teens as patrons."
Pamela Penza, Teen Services Underground
"Hark! A Noise!: A Guide for Dealing with Disruptive Teens in Your Library." YA Library UK. N.p., 24 Oct. 2011. Web. 29 Mar. 2016.
Logan, Tracy. Teen Behavior in the Library. Gaylord: n.p., 20 May 2011. PDF.
Penza, Pamela. "Things They Didn’t Teach You in Library School: Staff Overreactions." Web log post. Teen Services Underground. N.p., 21 Mar. 2016. Web. 29 Mar. 2016.
Decide of Repercussions
Address the wrong behavior