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Transcript of KAIZEN
Change For The Better
Continuous improvement process
Relevance to OM
Relevance to JIT
Toyota Production System
Western World 1986
• Relevance to OM
• Relevance to JIT
• Everyday Examples
• Effects on manufacturing
• Customer satisfaction
1. Gradual & continuous improvement
2. Everyone should be involved
3. Limits spending on technology/consultants
4. Can be applied anywhere
5. Learning by doing
6. Direct observation & data collection
Overall Effects on Manufacturing & Customer Satisfaction
Defect Free Manufacturing
Low Capital Investment
No Extra Stock
Reduce inventories and resources
Setup cost and time
Increase output rate
Cut waste and disruptions
Balanced Rapid Flow
Empower workers to participate
Elimination of disruptions
Treating workers as assets
Adjusting to meet changing demand
Just In Time
Workers are expected to participate (be involved) in continuous improvement
Contribution benefits process and operations mgmt.
Employees are cross-trained to perform several steps of a process.
Workers are able to help one another when bottlenecks occur or when a co-worker is absent
Toyota's use of Kaizen