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Copy of EFQM Excellence Model

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Inge Bennenbroek

on 7 October 2013

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Transcript of Copy of EFQM Excellence Model

EFQM in VVOB Cambodia
EFQM: European Framework for
Quality Management
1988 founded by 14 European Companies
Gaining insights in organisation
Assessment & evaluation
Envisioning improvement
Enablers: PLAN & DO
© EFQM 2012
Strategy & planning
Partnership &
Results employees
Results with (direct) target groups
Results in Society
Key Results
Results: CHECK
Learning, Creativity, Innovation & Improving: ACT
Looking for coherence & integration
Potential for organizational
We all do work of
quality assurance
& improvement
Integrated in structure?
Is there a VVOB approach?
'The VVOB Story'
Growing linkages
Within VVOB
With donors & partners
Increase impact of our work
Innovation &
Understand, balance and manage
needs and expectations
of stakeholders
EFQM Model
For VVOB 4 important aspects:
Vision, Mission, Values
Management systems
Acting as role model; stimulating & motivating
Management of stakeholders (networking)
Thank you for your attention!
Total quality management
This week's roadmap:
Tuesday: Introduction & self evaluation
Wednesday: Analysis self evaluation
Thursday: EFQM workshop: proposals for actions
Friday: Discuss outputs with management
Quality management in daily life:
Rathana' Story
Rathana’s story

Better understanding EFQM

Better understanding EFQM in VVOB

Common vision on:
-VVOB as decentralised organisation
-How Cambodian team works as part of VVOB

Consensus on priorities for improvement: self evaluation
Medium term objectives
Improved level of support from Brussel
Benchmarking between countries
Peer reviews in organisational development
Mainstreaming quality
What does quality mean in your daily work?

How do we in Cambodia look at leadership?
Who represents Leadership in VVOB Cambodia?

What do we understand by Leadership in Cambodia?
Vision: who do we want to be?
A niche player in a unique position between North and South

As a creative Flemish cooperation partner we strive for a sustainable world with equal opportunities

Within the bigger framework of combating poverty we contribute to the improvement of quality of education and training in developing countries

Having this bridge to the South we increase the social basis in Flanders for more solidarity in our society
Mission: What do we want to achieve and how?
Learning together: going forward!

On the basis of strategic partnerships we work result oriented from the meso level on:

Sustainable solutions for issues in education and training within the framework of local policy plans in developing countries
and a stronger solidarity between Flanders and developing countries

To achieve this we support programmes for local capacity development via a balanced offer of resources, services, networking and exchange

Concrete Strategy & Planning means: ...
Block 3: People

Block 3: People

Experts in education / management / finances
Support staff
Actors of change
Autonomy, Competence &Support
Balanced North-South team
Development circles
Individual & collective development
Competency management: cooperation, continuous improvement, results oriented
Expertise in education & change management
Strategy & Planning

The approach VVOB and the programme are choosing to implement its vision, mission and values
Defines the way in which VVOB and the programme intend to reach maximum effect for its target groups and impact on its final beneficiaries
Strategy & Planning
Technical assistance
9 role model
Education portfolio
Capacity development
North operations
Donor Diversification
Programme Cycle Management
Sustainability, exit strategy
Partnerships: alignment local policy plans
Finance, Resources & Partnerships
What do we understand by this block?
Finances, Resources & Partnerships
- DGD, Flanders, other?

- Computers, office materials...

- MOEYS, PTTCs, RTTCs, Artevelde

What do we understand by processes?
Primary processes: Core business: to deliver primary services and products to target groups
Supporting processes: Support primary processes
Managerial processes: Provide strategic and operational steering
Development and delivery of services & products
Development learning materials
Planning Workshops
Monitoring visits
External evaluations
Internal meetings
SEAL meetings
Financial processes
Budget control
Use of Navision
Coordination with partners
Monthly coordination meetings
Subtechnical Working group teacher training
Ad hoc meetings
Invitation letters
Results with target groups:

Refers to satisfaction with programme services and support
Usual operational partners
Can be defined more specifically: 'teachers', lecturers'...
Result employees:

Refers to commitment, satisfaction & motivation
Results in society:

How VVOB is perceived in society
What VVOB does to align with expectations and challenges (visibility, environmental awareness, climate change...)

Key Results:

Effectiveness off VVOB's strategy (related to mission, vision, values), output and outcomes as well as
Added value for its beneficiaries in society

Key results at financial level: expenditure, correctness...
Key results at level of finality: relevance, effectiveness, efficiency, impact & sustainability
This afternoon:
Questions per block
Mention strong points, individual suggestions for improvement, actions for improvement

Tomorrow: Analysis results self evaluation

Thursday: EFQM workshop: Consensus on proposals for actions (improving)

Friday: Analysis results workshop with management

Full transcript