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IP Customer Service Excellence
Transcript of IP Customer Service Excellence
Why Internal Customer Service
To formulate a program that aims to develop a customer centric culture within IP across NAMETRUB
Define your key internal customers
Eform Removal from IP Process
Survey through email
Walking through audits
Harvard Business Review, 2 August 2013
Supplier Evaluation in Ariba
Changes in IP Process
Customer Service Delivery Team Meetings
Run the program for IT&HR Stakeholders
Harvard Business Review, July–August Issue
Q & A