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IP Customer Service Excellence

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Dila Alkan

on 7 October 2013

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Transcript of IP Customer Service Excellence

IP Customer Service Excellence
Why Internal Customer Service
To formulate a program that aims to develop a customer centric culture within IP across NAMETRUB

Dila Alkan
Next Steps
4D Method
Define your key internal customers
Eform Removal from IP Process
Marketing-IP Meetings
Survey through email
Eform Analysis
Inner Workings

Eform Results
Walking through audits
Harvard Business Review, 2 August 2013
Supplier Evaluation in Ariba
Changes in IP Process
Action Funnel
Customer Service Delivery Team Meetings
Run the program for IT&HR Stakeholders
Harvard Business Review, July–August Issue

Q & A
Next Survey
Full transcript