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Upskilling programs

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by

Jean-Louis Marechaux

on 21 April 2014

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Transcript of Upskilling programs

Identify your learning objective(s):
Discussion
Evaluation / Demonstration
Mentoring / Training
Development / Consulting
Troubleshooting
Identify your learning topic(s)
You may need to acquire multiple competencies
Development Consulting
As a
Technical Sales professional
, I need advanced product knowledge so that I can deliver PoTs or training to customers.
Foundation
Upskilling Programs
Competency 2
: Learning assets to support evaluation or demos
As a
Team Lead
in my organization, I want to identify key product capabilities so that I can conduct a product evaluation.
Competency 1
: Learning assets to support technical discussions
Competency 3
: Learning assets to support teaching or mentoring activities
Competency 4
: Learning assets to support in-house application development or consulting
As a
Project Team member
, I want to complete common project tasks efficiently using the product in my organization.
Competency 5
: Learning assets to support advanced development and troubleshooting
As a
product specialist
in my organization, I need to support the different teams that are using the product for their projects.
As a
Technical Sales professional
, I need to understand product capabilities and benefits so that I can answer questions from my clients.
I need quick access to simple product information.

I am mostly interested in short recorded videos or simple product overviews.
Discussion
As a
Manager
, I want to understand the value proposition of an offering before I talk to an IBM Sales Representative.
Evaluation / Demo
As a
Technical Sales professional
, I need to understand product capabilities so that I can do a demonstration for a client.
I am interested in high level tutorials and can read the product help page to better understand specific feature.

I will not go through a complete training at this stage.
As a
Technical Lead
in my organization, I need to acquire skills so that I can use the product during a workshop with my team.
I need to complete hands-on exercises to get familiar with the product.
Training / Mentoring
As a
Consultant
, I need to deep dive into product features so that I can deliver services to my clients.
As a
Consultant
, I need in-depth technical knowledge so that I can help my clients who are having problems with the product.
As an
IBM Technical Support Specialist
, I need in-depth technical knowledge to solve problems raised by IBM customers.
Educational assets must be very specific, to support my advanced usage of the product.
I need assets to help me for troubleshooting.
Troubleshooting
An agile way of acquiring skills to solve common business challenges
Learning assets can help me understand some concepts.

But I will only acquire in-depth skills through on-the-job experience.
Understand the agile learning approach
Learn iteratively and incrementally
The learning journey is not linear: start with the competency of your choice
Start with a subset of learning activities
Interact with others to support your learning (teammates, forums, blogs)
Select additional learning activities when ready
Demonstrable competencies
Reap the fruits of your labor
Each learning roadmap helps you acquire demonstrable competencies
Choose competencies to focus on according to your role
Complete only activities relevant to your objective
Apply acquired competencies
Learning is an endless journey
Learn through others
Learn through experience on projects
Improve your skills continuously
Full transcript