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Copy of Copy of Chalkboard Prezi

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Virginia Eserjose

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Transcript of Copy of Copy of Chalkboard Prezi

Tutor Roadshow
"Keep Calm and Call a....
TUTOR"

Study Coaches?
Who are the
Tutors?

MAIN IDEA
Monitor student's progression
Establish rapport
Maintain regular communication
Provide encouragement, motivation and counselling
What they do?
Provide additional support
Urgent training sessions
Focused training
What we do?
How to become a Tutor?
You need to have the following.....
Certificate IV in Training and
Assessment
Diploma Completion
Industry Experience
Tutor Joanna
Qualifications:
Diploma of Business and Management
Taking Up Business Administration
TAE40110 Certified
With industry experience
Tutor Virginia
Qualifications:
Diploma of Business and Management
Taking up Diploma of Logistics
TAE40110 Certified
With industry experience
Tutor Gelo
Qualifications:
Diploma of Business and Management
Taking up Diploma of Marketing
TAE40110 Certified
With industry experience
Tutor Lena
Qualifications:
Diploma of Business and Management
Currently taking up Diploma of CCSW
TAE40110 Certified
With industry experience
Tutor Donna
Qualifications:
Diploma of Business and Management
Taking up Diploma of Project Management
TAE40110 Certified
With industry experience
Tutor Vhen
Qualifications:
Diploma of Business and Management
Taking up Diploma of CCSW
TAE40110 Certified
With Industry Experience
Tutor Charla
Qualifications:
Diploma of Business and Management
Taking up CCSW
TAE40110 Certified
With Industry Experience
Team Leader Russel
Qualifications:
Diploma of Business and Management
TAE40110 Certified
With Industry Experience
Warm
Transfer
Unit Overview
(Insert here something that will link to what's New?)
Insert something here:
Now that they know we exist, how are we going to help
or contribute to progression? Or where do we get in? what role
we play... (Let's summarize this idea to link this to WHAT'S NEW)
BSBWOR501B Manage Personal Work
Priorities and Professional Development
Learn how to manage your time
Create Personal Goals
Writing SMART goals
Develop skills
BSBHRM513A Manage Workforce Planning
Create workforce plan
Compliance in legislation
Manage diversity in a workforce
Audit skills gap
BSBRSK501B Manage Risk
Risk Management Plan
How to manage and monitor
risks in the workplace
Legislation and Standards in
Risk Management Process
BSBPMG522A undertake Project Work
How to implement and manage a
project
Legislation and Standard Practices in managing projects
Creating timelines
Documentation, monitoring and
review of project results
BSBFIM501A Manage Budgets and
Financial Plans
Develop financial skills
How to manage budgets
Compute goods and services tax
Analyze financial data
Create contingency plans
BSBMKG501B Identify and Evaluate
Marketing Opportunities
Identifying marketing opportunities
Create marketing plan
Analyze market information
Create marketing strategies
BSBMKG506B Plan Market Research
Develop Marketing Plan Research
Improve research skills
Collecting market data
Analyzing skills improved and developed
BSBDIV501A Manage Diversity in the
Workplace
Creating Diversity Policy
Legislation
Identifying strengths and differences
among team members
Process in resolving issues
Promoting the values of Diversity in an organisation
BSBHRM506A Manage Recruitment, Selection
and Induction Process
Create RSI processes and procedures using
relevant legislation and policies
Conduct job analysis and key elements for the role
Adherence to legislation and company policies and procedures
BSBWOR502B Ensure Team Effectiveness
Create team performance plans
Team support strategy (Coaching and Mentoring)
How to ensure team effectiveness
BSBMGT502B Manage People Performance
Create and implement Performance Management
System
Develop Work Plans
Adherence to legislation, standard practices and
company's policies and procedures
Team support strategy (coaching, monitoring and
feedback)
BSBMGT403A Implement Continuous Improvement
Create strategies for continuous improvement
system policy for an organisation
Importance of team participation in facilitating CIS
Importance of systems and technology in facilitating CIS
Identify improvements for further improvements
MEET THE TUTOR'S
UP CLOSE!!

WHO ARE THE
What's new?
What we have in place
for you!!
Warm Transfer is a call in which a study coach transfers the student to a tutor, but stays on the line to introduce the student to a tutor and shares information about student's needs.
Study coach contacts
student
Study coach identifies
need to contact tutors
Study coach performs
warm transfer
Let's give the student an idea what they can expect to learn from the units
scripts and
scenarios
To streamline services between study
coaches and tutors
To ensure students receive the appropriate training most especially in URGENT CASES
Increase student engagement
Scenario 1
Study coach is calling (outbound) for his weekly progress check. He sees that the student is already behind his/her schedule. The study coach will create the need for a tutoring session.
Scenario 2
The student calls in (inbound) seeking help/assistance for a unit content or an assessment (Exams, Lesson Checkpoints and Assignment) but there's
no tutor available
to take a call.
Scenario 3
The student calls in seeking help/assistance for a unit content or an assessment (Exams, Lesson Checkpoints, and Assignment)
Call will be transferred from Student Coach to the Tutor.
Student connected to tutors
How to warm transfer?
Warm transfer from Xlite to C3
STEP 1
While student on the other line, study coach dials *7 (the student will hear a music). The *7 when dialed will prompt the study coach to dial Tutor's Hotline.
STEP 2
After the prompt voice, dial 61 1300 130371. The operator will say
"please hold while your party is being contacted"
.
STEP 3
Once connected click 0 (zero). This will connect the student and the tutor.
STEP 4
END THE CALL
Transfer from C3 to C3
STEP 1
Place the call on
Hold
by clicking the
PAUSE BUTTON
STEP 2
Click on
ADD BUTTON
to open line 2
STEP 3
Enter the tutor's number by dialing
61 1300 130371
then click
CALL
.
STEP 4
Once line 2 is connected to a tutor, brief the tutor of the
student's information and concerns.
STEP 5
Once the tutor have been briefed, conference the call by clicking the
CONFERENCE BUTTON
to introduce the student to the tutor
STEP 6
Study Coach should deliver their closing spiel and complete the transfer of the call by clicking the
TRANSFER BUTTON
Warm Transfer Flow Chart
Trainer's and Tutors
Best Practices
meetings over coffee
photo shoots
breakfast
videoke night
and basically... do other things together
theme days
Working together
we can reap lots of
BENEFITS!
..for
Study Coaches
Increased contact rating & successful rating
Student Engagement
KPI's met
Strengthened Relationship
..for
Tutors
Increases ability to manage own learning and study strategies
Highly motivated
Encourages higher level learning
..for
Students
from this...
Getting support whenever they want it
Diploma Completion
demotivated
to this....
from this...
improves self-esteem
confused and
struggling
to this...
improves academic performance
and personal growth
..for the
company
Increase in revenue
More enrolments
Meeting goals and targets
Improves educational climate
Reminders!!
Tutor's Hotline
- 1300 130 371
Tutor.Department@careersaustralia.edu.au
Tutor's Email
Operation Hours
Monday to Friday - 9AM to 9PM QLD time
Sunday - 1PM to 5PM QLD time
"Keep Calm and Call a....
TUTOR
"
Need to know for Study Coaches....
Student support would need to provide the following information to the tutor before transferring the student
student ID number
name
Current Unit and Assessment
Scenario Given (CA City or Fynntown)
Specific Help Needed
assignment completion
Full transcript