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Enjeux de la qualité de service

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on 25 May 2016

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Transcript of Enjeux de la qualité de service

AXA
Un relooking des indicateurs au service des managers
Où en sommes-nous ?
Mesure et amélioration de notre qualité de Service
Des modes opératoires orientés "Qualité de Service"
Qu'avons-nous mis en place ?
La voix du client
Merci pour votre attention!!
Groupes de travail et chantiers en cours
Les attentes clients
TRANSFORMATION ET EXPERIENCE CLIENT :
Contexte organisationnel
Enjeux de la Qualité de Service
Mesure de la satisfaction client
Actions mises en place
Projets

MAPPING ACTIVITES
PARCOURS VOL MRH
ET PLEIN D'AUTRES PROJETS A VENIR !

De nouveaux outils

FOCUS SUR PESSAC
Full transcript