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Copy of Emotional Intelligence

The Importance of Emotional Intelligence in the Workplace

nicole tang

on 26 April 2013

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Transcript of Copy of Emotional Intelligence

Emotional Intelligence What is Emotional Intelligence? Tiffany Definition Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. Self-awareness
Social skill Goleman's model
5 main EI constructs Social Expertness "I am the most interesting man in the world." Effectiveness in leading change
Expertise in building and leading teams self-awareness Self-confidence
Realistic self-assessment
Self-deprecating Motivation Strong drive to achieve
Even in the face of failure
Organizational commitment EI in Our Life
Emily Building A High EI Team The team has high EI shows that team members tend to have affinity and cohesion, and the team has rising morale.
the team has low morale and lack of systematical, thus people will not have a good development in company. Increased self-knowledge & pursuit of human happiness.

Observing & examining inner experience (the core of EI ).

The only way to become the master of your life is to realize yourself. Characteristic If you can:

Correctly identify your emotions.

Correctly identify reasons for your emotions.

Correctly identify your environmental relations. EI in Our Family Building a high EI team needs to start from three aspects Develop better communication in your team by teaching people to understand body language.
Good communication also means knowing how to deal with negative emotions. Encourage Healthy Conflict The way of People with high EI engage in conflict in a health way, where everyone’s perspective is respected when they communicate their views.
This type of conflict can strengthen people individually and within a group, and can lead to personal growth. Social Skills
Nicole Working with others When meeting people face to face for the first time good eye contact


positive body language

standing close but not so close Communicating with others Communication has to be a two way process. communication is not just about telling people things; it’s also about listening and looking, if we wish to explain correctly what other people trying to say to you in return. Developing and sustaining interpersonal relationships

Communicating with others

Working with others Step 1
Determine the type of people you are working with
Step 2
Communicate directly and to the point
Step 3
Resolve conflict as soon as you become aware of it
Step 4
Be a leader
Step 5
Collaborate with people and accept that you won't always have the answers
Step 6
Don’t take yourself too seriously What's a friend for? 3 Aspects of social skills Developing & sustaining relationships Social skill ‘No man is an island, entire of itself.’

---John Donne Google’s vice president gave the students three sentences, which one is EI more important than IQ. Developing Self-Awareness Strengthen Communication It is a good idea to encourage your team members to keep a daily journal—even writing for just five minutes a day can help people develop self-awareness. “L”—Listen
We need to listen to lover’s need and give respond.
Love need effort and feel grateful.
We need respect each other, and give encourage honestly.
Tolerance of lover’s shortcomings and mistakes to give some constructive suggestions. Conclusion Empathy
Jessie Aspects of empathy Being sensitive towards and understand other people.
Making the needs and interest of others your point of reference.
Furthering the development of other people.
Being socially and politically tuned in. Being sensitive towards and understand other people willing to make the effort to understand others behavior and feeling .

take time to try to understand others points of view . Making the needs and interest of others your point of reference Try to sense the emotional feelings and needs of others and willing to make the effort to view actions, events and situations from points of view other than their own and to act accordingly. Furthering the development of other people Being sensitive to the subjective feeling others are experiencing, and appreciating the impact inner emotions can have on how they perform. Being socially and politically tuned in When got into new workplace, it is helpful for recognizing unwritten and unspoken rules operating in that organization and political to get into the new social environment. Expression According to Calin Prodan(a professor of neurology at the University of Oklahoma Health Sciences Center), Pay attention to the upper part of the face. Because phony "social emotions" tend to be expressed on the lower half of the face, while "primary emotions" leak out across the upper half, mostly around the eyes. GreaterGood
http://greatergood.berkeley.edu/ei_quiz/ Empathy Expertise in building and retaining talent cross-cultural sensitivity Self-regulation Trust worthiness and integrity

Comfort with ambiguity and openness to change. Self-awareness Importance Self-awareness, self-regulation, self-motivation, empathy and social skills.

To become the master of your life is to realize yourself.

Golden section of self-regulation should be in the over-control and under-regulation.

Intrinsic motivation can be more motivate than extrinsic motivation.

Empathy can help us to develop our social relationship and make us to be supportive. BOOK Six aspects of self-awareness 1. Respect yourself Six aspects of self-awareness 4. Give logic and rationality a rest

5. Listen to others

6. Understand your impact on others Self-regulation Management and control of emotion: The knack of self-regulation is to work with your feelings, not to give in to them.

Delay gratification and impulsiveness. Self-regulation Over-control
A downside to regulating emotion.

cold fish
ice maiden
stiff upper lip Under-regulation
easy to be poked fun
overtly tearful

The danger is that you become too transparent and easy to read.
“Count to 10” (or even 100)

Not too hard on yourself,
but beware of your unfettered impulses. Defer judgement, curb impulses Park the problem, detach yourself. Turn to it when your emotions
have calmed down. Express yourself,
but do it assertively, not aggressively. Assertively:
Express thoughts, feelings and behaving in direct, honest ways.

Express in ways that humiliate, degrade, belittle or overpower other people. Manage
your non-verbal communication. Watch your body language:

folding the arms when face to face with others cupping the hands behind the head
leaning back
... ... Self-motivation “Extrinsic” & “intrinsic” motivation Extrinsic motivation : A response to incentives and inducements offered by others.

Intrinsic motivation: A response to incentives and inducements comes from within us. Four aspects of self-regulation Four aspects of self-motivation Striving to improve and to achieve high standards

Clear sense of aims with a determination.
Not content to reach a comfortable plateau.
Keep aspiring to improve. Being committed to achieving your goals

Be willing to devote the time and the effort needed to achieve your
chosen objectives. Taking the initiative and seizing opportunities.

Learn to recognize opportunities and appreciating their significance.
See a threat or setback as a challenge.
Prepare to persist when others are ready to give up.
If at the first you don’t succeed try, try again. Being optimistic even in the face of adversity.

Reiterate your belief in your own ability.
See the setback as a challenge.
Indicate that it is up to you to prove to others that you are still good enough to play. Reference: Novella Thompson, (2011), "The difference between extrinsic motivation and intrinsic motivation", Available at: http://www.livestrong.com/article/174305-the-difference-between-intrinsic-motivation-extrinsic-motivation/


<Working with Emotional Intelligence> Daniel Goleman

Kay Miranda & Demand Media, (2013), "Skills for Working With People", Available at: http://smallbusiness.chron.com/skills-working-people-2986.html Self-awareness & Self-regulation & Self-motivation
Elaine & Jessie 2. Be positive

3. Be true to yourself
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