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pivot

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by

Judith Peacock

on 29 September 2016

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Transcript of pivot

pivot
LEARNER SUPPORT.
redrawn
the
original
QUT manga cast
Equity Services
 Disability Services
Library Services
 Information literacy
Student Support Services
 Academic Language & Learning Services  Counselling Services
International College



1st gen.
"the friendly cooperative"
silo.
services
affable competitors.
learning marketshare
relationship-based.
cooperative, needs-based, semi-linked service partnerships
triumverate.
community of practice
2nd gen.
"the learning confederacy"
distributed.
intelligence
collaborative.
service partnerships & triage
shared.
vision
mutual.
goals
common.
performance measurement and evaluation strategies
connected.
communications
smart.
curriculum engagement
3rd gen.
"the hubs"
Q.
HUB
self-help |
0
peer-peer concierge-rover |
1
quick response service counters/call points) |
2
specialist case managed/coaching services |
3
Uni.
HUB
universal event registration


RUNSHEET

0:00-05:00 Part 1: QUT context & overview
• The players and institutional landscape
• The then model - “friendly cooperative”

05:00-10:00 Part 2: Support for Learning
• The now model - “support for learning confederacy”
• Video

10:00-15:00 Part 3: Learner support
• The soon model - “learner-centred hubs” > integrated service model








Image: Willian Fujii

https://pixabay.com/en/turn-pen-manga-anime-digital-design-976930/
CC0 Public Domain | Free for commercial use | No attribution required
judith peacock: learning & study support manager

library
| queensland university of technology | brisbane
adelaide: september.20sixteen
the
expanded
QUT manga cast
Equity
 Disability Services
Library Services
 information+academic+STEM literacies
Student Support Services
 Academic Language & Learning Services  Counselling Services  Careers & Employment  Student Engagement
International College
Learning & Teaching Unit
 Student Success Program  1st yr Experience/Student Success & Retention  Peer Programs


all gen.
"the approach"
student centred
fostering positive help-seeking
through support for learning (not "learning support")
with a one-door "no wrong door" service mindset
Full transcript