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Total Quality Management
Transcript of Total Quality Management
Management Philosophies Definitions Quality Group Organizaton Manager Need to Manage ... Elsaeed Invistments Ahmed Fahim What is Quality which allows a more effective use of spatial relativity to convey meaning. Is the output of process External Internal and Total Qualit management Bnenefits A management philosophy embracing all activities through which the needs and expectations of the customer and community, and the objectives of the organization are satisfied in the most efficient and cost effective way by maximizing the potential of all employees in a continuing drive for improvement Beyond conformance... History Evolution 1911 Frederick W. Taylor wrote Principles of Scientific Management. 1924 Walter A. Shewhart 1950’s Went to
Developed quality management practices in Japanese plants, and become amajor theme in Japanese management philosophy, such that, by 1960, quality control and managementhad become a national concept. 1960 Kaoru Ishikawa Formalized “quality circles” - the use of small groups to eliminate variation and improve processes. 1969 Armand V. Feigenbaum Used the term “total quality” for the ﬁrst time
In the ﬁrst international conference on quality control, sponsored by Japan, America and Europe, was held in Tokyo
gave apaper explaining how “total quality control” in Japan was different, it meaning “company wide quality control”, and describing how all employees, from top management to the workers, must study and participate in quality control. W. Edwards Deming Joseph M. Juran Japan GURUS 1856 – 1915 Used statistics in quality control and inspection,
Showed that productivity improves when variation is reduced
Made the ﬁrst sketch of a modern control chart 1891 1967 1900 –1993 1904- 2008 1915 –1989 1922 –1989 1970's Philip Crosby Established the management consulting company Philip Crosby Associates, Inc.
Published his book "Quality is Free". 1926- 2001 1979 BS 5750 was issued 1986 Bill Smith Formulate Six Sigma in Motorola 1929 – 1993 1986 Masaaki Imai Established the Kaizen Institute to help Western companies introduce Kaizen concepts, systems and tools. 1930 1994 ISO issued the second version of the ISO 9000 series 2000 ISO issued the third version of the ISO 9000 series 2008 ISO issued the fourth version of the ISO 9000 series” & Then.... Ispection ? The totality
of an entity that bearon
its ability to
stated and implied need ( ISO 9000:2005) Conformance to requirements (Crosby) (Juran) Fitness for use Degree to which a set
of inherent characteristics
fulfils requirements. (ASQ) Do the right thing on time right and every time However yo define it, QUALITY bring you UP characteristics Requirements Product customer Goods software service any one who is impacted by product 1987 ISO issued the first version of the ISO 9000 series. Excellence Predictable Degree of Uniformity Value-added care and service Idea Others in
organization output Input output Input supplier customer Triple- role concept process owner FEATURES Main operating
characteristics such as
power, sound, speed etc. PERFORMANCE The extras that supplement
the main characteristics
such as trim, sunroof etc. RELIABILITY How often it breaks down . How close it is to
the design specification
or service to
the customers experience. CONFORMANCE Length of life,
toughness in use,
service frequency etc. DURABILITY Ease, cost
and friendliness of service. SERVICEABILITY Appearance and impression. AESTHETICS The feel, finish
and manner in which
the customer is dealt with. PERCEIVED QUALITY QM Dimensions The Eight
of people Process approach Mutually beneficial supplier relationships Customer Focus Factual approach to decision making Leadership Systems approach
for management 8 QM principles
ISO 9001:2008 - sets out the requirements of a quality management system
ISO 9000:2005 - covers the basic concepts and language
ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective
ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems. ISO 9000 family principles operational techniques and activities that are used to fulfill requirements for quality detection mode If alone,will not improve product or service quality, but highlights when it is not present I have a dream... Deming prize Malcolm Baldrige
National Quality Award
(MBNQA) 2 3 4 5 6 7 8 st nd rd th 1 th th th th the 4 QM principle Process approche th process control process imrovement effictive daily management prepare the foundation of long term improvement we should brought the process under control short term corrective actions by process owner long term remidial actionsresponsibility of the management process control tools planning process Management Check sheets Cause-and-effect diagrams Scatter diagrams Pareto diagram Control charts the 5 QM principle continual improvement th 6 sigma Zero defect Just In Time Kaizen TOTAL
MANAGAMENT Optimization of costs and resources Customer Satisfaction Maximizing continual improvement from return on invistement Motivated,committed
and involved people Business on Ishikawa https://www.facebook.com/fahimoo +20 1118118831